Press 1 For Nick

The Importance of Mentors - Scott Jeffrey Miller - Author, Podcast Host, Keynote Speaker [Leadership Experience]

09 Nov 2022

Contributed by Lukas

The Importance of Mentors - Scott Jeffrey Miller - Author, Podcast Host, Keynote Speaker [Leadership Experience] ABOUT NICK GLIMSDAHL Subscribe ...

What Clients Want (but won’t tell you) - Nathan Foy [Client Experience]

07 Nov 2022

Contributed by Lukas

What Clients Want (but won’t tell you) - Nathan Foy [Client Experience] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press...

Joe Pine - Co-Founder at Strategic Horizons LLP [Experience Economy]

04 Nov 2022

Contributed by Lukas

Joe Pine - Co-Founder at Strategic Horizons LLP [Experience Economy] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 Fo...

Mark and John X. Cronin - Crazy Socks [Spreading Happiness]

31 Oct 2022

Contributed by Lukas

Mark and John X. Cronin - Crazy Socks [Spreading Happiness] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on...

Horst Schulze, Founding member of The Ritz-Carlton Hotel Company [Excellence]

26 Oct 2022

Contributed by Lukas

Horst Schulze, Founding member of The Ritz-Carlton Hotel Company [Excellence]

Jane Grote Abell - Executive Chairwoman of the Board & Owner at Donatos Pizza [Service]

24 Oct 2022

Contributed by Lukas

Jane Grote Abell - Executive Chairwoman of the Board & Owner at Donatos Pizza [Service] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly news...

Homeless at 19 to an Executive at 29. Sean Ilenry, Vice President of Support at Dutchie [Self Executive]

19 Oct 2022

Contributed by Lukas

Sean Ilenry, Vice President of Support at Dutchie [Self Executive] What is your current mission? What does it mean to have Career Happiness? Ho...

Nick Webb - Author - What Customers Crave [CX Innovation]

17 Oct 2022

Contributed by Lukas

Nick Webb - Author - What Customers Crave [CX Innovation] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on Y...

Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience]

12 Oct 2022

Contributed by Lukas

Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience] ABOUT NICK ...

Dee Ann Turner - 33-year veteran at Chick-fil-A [Customer Experience]

10 Oct 2022

Contributed by Lukas

Dee Ann Turner - 33-year veteran at Chick-fil-A [Customer Experience] Dee Ann Turner is a 33-year veteran of Chick-fil-A, Inc, and was selected a...

Kieron Kitson-Walters - Voice Platform Engineer at Peloton Interactive [Customer Service]

05 Oct 2022

Contributed by Lukas

Kieron Kitson-Walters - Voice Platform Engineer at Peloton Interactive [Customer Service] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsle...

Laura Gassner Otting - Author of Limitless [Happiness]

03 Oct 2022

Contributed by Lukas

Laura Gassner Otting - Author of Limitless [Happiness] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouT...

Tiffany Perkins-Munn, Head of Marketing Data & Analytics for JP Morgan Chase [Data & Analytics]

28 Sep 2022

Contributed by Lukas

Tiffany Perkins-Munn, Head of Marketing Data & Analytics for JP Morgan Chase [Data & Analytics] How did you get into data & analytics...

Derek Gaunt - Negotiations Trainer and Coach at The Black Swan Group, Ltd - Author, "Ego Authority Failure" [Tactical Empathy]

26 Sep 2022

Contributed by Lukas

Derek Gaunt - Negotiations Trainer and Coach at The Black Swan Group, Ltd - Author, "Ego Authority Failure" [Tactical Empathy] ABOUT NICK GLIMSDA...

Data Doesn't Help, BUT Storytelling Does - David Hutchens, Author, CEO at The Storytelling Leader [Storytelling]

21 Sep 2022

Contributed by Lukas

David Hutchens, Author, CEO at The Storytelling Leader [Storytelling] How did you get into storytelling? How does storytelling help ideas move t...

[Replay] Why You NEED to Focus on the Guest Experience. Joe DeLoss, Founder of Hot Chicken Takeover [Meaningful Experiences]

19 Sep 2022

Contributed by Lukas

[Replay] Joe DeLoss - Founder of Hot Chicken Takeover [Meaningful Experiences] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find ...

How to LEAD with Heart. Claude Silver, Chief Heart Officer at VaynerMedia [Culture]

14 Sep 2022

Contributed by Lukas

How to LEAD with Heart. Claude Silver, Chief Heart Officer at VaynerMedia [Culture] What is one thing people might not know about you? Tell me a...

[Replay] Ron Kaufman - New York Times Bestselling Author "UPLIFTING SERVICE" [Service]

12 Sep 2022

Contributed by Lukas

[Replay] Ron Kaufman - New York Times Bestselling Author "UPLIFTING SERVICE" [Service] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newslette...

The JOLT Effect: How High Performers Overcome Indecision by Matt Dixon [Sales Experience]

07 Sep 2022

Contributed by Lukas

The JOLT Effect: How High Performers Overcome Indecision by Matt Dixon [Sales Experience] What is one thing people might not know about you? 1:11...

Ian Golding - CEO and Founder - Customer Experience Consultancy [Customer Experience]

05 Sep 2022

Contributed by Lukas

Ian Golding - CEO and Founder - Customer Experience Consultancy [Customer Experience] ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter ...

The Journey to 1,000,000 Cookies Daily - Jason McGowan, CEO & Founder of Crumbl Cookies [Customer Experience]

31 Aug 2022

Contributed by Lukas

The Journey to 1,000,000 Cookies Daily - Jason McGowan, CEO & Founder of Crumbl Cookies [Customer Experience] Jason McGowan is the co-founder...

[Replay] The Future Of Work. Steve Cadigan - LinkedIn's First Chief HR Officer, Future of Work Obsessed [Workquake]

29 Aug 2022

Contributed by Lukas

[Replay] The Future Of Work. Steve Cadigan - LinkedIn's First Chief HR Officer, Future of Work Obsessed [Workquake] Why are more people changing ...

Why You NEED to be Hospitality Driven. Chris Olexa, CEO/Founder at Aspire2B Hospitality Group [Hospitality]

24 Aug 2022

Contributed by Lukas

Why You NEED to be Hospitality Driven. Chris Olexa, CEO/Founder at Aspire2B Hospitality Group [Hospitality] How did you get started in hospitality?...

[Replay] Laura Gassner Otting - Author of Limitless [Happiness]

22 Aug 2022

Contributed by Lukas

[Replay] Laura Gassner Otting - Author of Limitless [Happiness] ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Fin...

What's at stake if you don't focus on CX? Elizabeth Dixon, Strategy, Innovation, Virtual & Live Speaking; Chick-fil-A Inc. [Customer Experience]

17 Aug 2022

Contributed by Lukas

What's at stake if you don't focus on CX? Elizabeth Dixon, Strategy, Innovation, Virtual & Live Speaking; Chick-fil-A Inc. [Customer Experience] ...

[Replay] Ryo Zsun - The Culture Mystro at Zappos [Zappos Experience]

15 Aug 2022

Contributed by Lukas

[Replay] Ryo Zsun - The Culture Mystro at Zappos [Zappos Experience] ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitt...

How to Solve Problems with E-Learning - Marc Havercroft, President at Go1

10 Aug 2022

Contributed by Lukas

How to Solve Problems with E-Learning - Marc Havercroft, President at Go1 [E-Learning] Their purpose (and passion) is to rekindle people’s love...

[Replay] Culture Is Built On What You Practice, Promote and Permit. Tim Kight - CEO, Focus 3 // Speaker, Writer, Coach [Culture]

08 Aug 2022

Contributed by Lukas

[Replay] Culture Is Built On What You Practice, Promote and Permit. Tim Kight - CEO, Focus 3 // Speaker, Writer, Coach [Culture] ABOUT NICK GLIMS...

Use Data to Personalize the Customer Experience, Brian Kaufman, Director of Customer Experience at Bespoke Post [Subscription Experience]

03 Aug 2022

Contributed by Lukas

Use Data to Personalize the Customer Experience, Brian Kaufman, Director of Customer Experience at Bespoke Post [Subscription Experience] Brian Kau...

Eric Farber - Author, The Case for Culture [Culture]

01 Aug 2022

Contributed by Lukas

Eric Farber - Author, The Case for Culture [Culture] ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on L...

Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]

27 Jul 2022

Contributed by Lukas

Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity] She is a passionate customer-centricity advisor...

[Replay] Kindra Hall - Chief Storytelling Officer at SUCCESS Magazine, Keynote Speaker, and WSJ Bestselling Author of Stories That Stick [Stories That Stick]

25 Jul 2022

Contributed by Lukas

Kindra Hall - Chief Storytelling Officer at SUCCESS Magazine, Keynote Speaker, and WSJ Bestselling Author of Stories That Stick [Stories That Stick]AB...

The Great Resignation: When Did It Start & Why Is It Happening? Tony Johnson, Founder and Principal at The Tony Johnson Group

20 Jul 2022

Contributed by Lukas

Tony Johnson. Tony is the founder and principal at The Tony Johnson Group. He is an international speaker, author, and thought leader on the topics o...

Brian Solis - Global Innovation Evangelist at Salesforce [Marketing]

18 Jul 2022

Contributed by Lukas

Brian Solis - Global Innovation Evangelist at Salesforce [Marketing] ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitt...

Name, Image, and Likeness at The Ohio State University by Gene Smith, Senior Vice President and Athletic Director for The Ohio State University [Athlete Experience]

13 Jul 2022

Contributed by Lukas

Gene Smith serves as Senior Vice President and Athletic Director for The Ohio State University. Smith is a former student-athlete and coach who has...

J.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing]

11 Jul 2022

Contributed by Lukas

J.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing] ABOUT NI...

The Impact of Listening to Frontline Leaders Jason Lippert, CEO at LCI Industries [Listening]

29 Jun 2022

Contributed by Lukas

Jason Lippert is the CEO at LCI Industries, but he has served in many positions over the last 28 years, his first role in the company was as a managem...

Focus on the Moments that Matter, Nancy Flowers - Vice President of Insights & Loyalty at Hagerty [Loyalty]

27 Jun 2022

Contributed by Lukas

Nancy Flowers is the Vice President of Insights & Loyalty at Hagerty. She is a Loyalty Strategist, Client Experience & VOC Expert, Marketing P...

The Risk of Not Educating Customers. Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed]

22 Jun 2022

Contributed by Lukas

Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed] ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter...

The WonderDrug for ALL your Needs... Dr. Stephen Trzeciak, MD, MPH [Compassion]

20 Jun 2022

Contributed by Lukas

Stephen Trzeciak. He is a physician-scientist, Chief of Medicine at Cooper University Health Care, and Professor and Chair of Medicine at Cooper Medic...

Are You the Hero or the Guide in Sales? - Anthony Iannarino, International Speaker, Bestselling Author, Entrepreneur, and Sales Leader [Sales Experience]

15 Jun 2022

Contributed by Lukas

Anthony Iannarino is a highly respected international speaker, bestselling author, entrepreneur, and sales leader specializing in complex business-to-...

The Biggest Source of Digital Friction is... Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort]

13 Jun 2022

Contributed by Lukas

The Biggest Source of Digital Friction is... Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort] ABOUT ...

The Secret Rule to Give your Patients Their Best Life - Jennifer Carron - Patient Experience Officer at BJC Healthcare [Patient Experience]

08 Jun 2022

Contributed by Lukas

Jennifer Karen is the Patient Experience Officer at BJC Healthcare and an industry leader in HealthCare experience strategy. Jennifer is an active mem...

The Five Laws of Stratospheric Success - Bob Burg [Giving]

06 Jun 2022

Contributed by Lukas

[Replay] Bob Burg - Bestselling Co-author of “The Go-Giver” [Giving] Bob talks about: · Your true worth is determined by how much you ...

Why it's important to focus on the Sales Experience?, Jason Cutter, CEO of Cutter Consulting Group

01 Jun 2022

Contributed by Lukas

Jason Cutter, CEO of Cutter Consulting Group, is a mindset and scalability expert. Even though he didn’t have a sales upbringing or background (his ...

Advice in Starting a Customer Success Program - Monica Deal - Director of Customer Experience at Lexis Nexis [Customer Success]

30 May 2022

Contributed by Lukas

[Replay] Monica Deal - Director of Customer Experience at Lexis Nexis [Customer Success] Monica is the Sr. Director of Customer Success at LexisNex...

How to Focus both Tactfully and Strategically in Customer Service - Christine McHugh - Org Effectiveness Consultant | Coach | Board Member | Published Author [Customer Service]

25 May 2022

Contributed by Lukas

Christine McHugh is an executive coach, consultant, and former Fortune 200 leader with hands-on experience, including 27 years at Starbucks. As a c...

How to Never Lose A Customer Again - Joey Coleman - Author, Never Lose A Customer Again [Customer Service]

23 May 2022

Contributed by Lukas

[Replay] How to Never Lose A Customer Again - Joey Coleman - Author, Never Lose A Customer Again [Customer Service] Welcome to another throwback ep...

Effort is the Master Switch - Alex Hutchinson, author of Endure: Mind, Body, and the Curiously Elastic Limits of Human Performance [Running Experience]

18 May 2022

Contributed by Lukas

Why Should you Create a Culture of Innovation - Brandon Rhoten Alex Hutchinson is a National Magazine Award-winning journalist, contributing editor...

[Replay] How to have Uplifting Service - Ron Kaufman, New York Times Bestselling Author "UPLIFTING SERVICE" [Service]

16 May 2022

Contributed by Lukas

[Replay] How to have Uplifting Service - Ron Kaufman, New York Times Bestselling Author "UPLIFTING SERVICE" [Service] Welcome to another throwback ...

Why Should you Create a Culture of Innovation - Brandon Rhoten [Culture]

11 May 2022

Contributed by Lukas

Why Should you Create a Culture of Innovation - Brandon Rhoten Brandon Rhoten is a change agent. He is the Chief Marketing Officer best known for b...

[Replay] The Importance of CX to the Business - John DiJulius - President - The Dijulius Group [Customer Service]

09 May 2022

Contributed by Lukas

[Replay] The Importance of CX to the Business - John DiJulius - President - The Dijulius Group [Customer Service] Welcome to another throwback episod...

Customer Lifetime Value: The Indispensable Measurement for Marketers - Neil Hoyne - Chief Measurement Strategist at Google, Author of Converted: The Data-Driven Way to Win Customers' Hearts [Data]

04 May 2022

Contributed by Lukas

Neil Hoyne - Chief Measurement Strategist at Google, Author of Converted: The Data-Driven Way to Win Customers' Hearts [Data] What is the differe...

[Replay] How to Influence People - Brian Ahearn - Chief Influence Officer at Influence PEOPLE [Buy-in]

02 May 2022

Contributed by Lukas

How to Influence People - Brian Ahearn - Chief Influence Officer at Influence PEOPLE [Buy-in] Welcome to another throwback episode! I hope you enjo...

The Pursuit Of Excellence - Ryan Hawk - Host of The Learning Leader Show [Success]

27 Apr 2022

Contributed by Lukas

Ryan Hawk - Host of The Learning Leader Show, Author: The Pursuit Of Excellence [Success] What does trust mean to you? How does listening build tr...

What Does It Mean To Be Customer Obsessed - Chris Vetrano - Head of Partner & Customer Engagement | Bikes, Scooters & Transit at Lyft [Customer Engagement]

25 Apr 2022

Contributed by Lukas

Chris Vetrano - Head of Partner & Customer Engagement | Bikes, Scooters & Transit at Lyft [Customer Engagement] Welcome to Press 1 For Ni...

Once you stop listening to the customer, you can't stop innovating -Sasha Gainullin - CEO @ battleface [Customer Expectations]

20 Apr 2022

Contributed by Lukas

Sasha Gainullin - CEO at battleface [Customer Expectations] In the spring of 1999 for 4 months, you were a Customer Service Representative. What di...

Jamie Eubanks - CEO at Magical Vacation Planner [Grit]

18 Apr 2022

Contributed by Lukas

Jamie Eubanks - CEO at Magical Vacation Planner [Grit] Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some...

The best way to deliver information is through real-life storytelling - Kerry Bodine [Customer Experience]

13 Apr 2022

Contributed by Lukas

Kerry Bodine - Author, speaker, and customer experience thought leader. CEO of Bodine & Co. [Customer Experience] Kerry Bodine is the co-author...

Customer-centric organizations require a mindset and behavior shift - Annette Franz [Culture]

11 Apr 2022

Contributed by Lukas

Annette Franz, author of Built To Win [Culture] Annette has 30 years of experience (both client-side and vendor side) helping companies understand ...

How AI and Humans can Co-Exist in Customer Service - Jeremy Burek [Customer Service]

06 Apr 2022

Contributed by Lukas

Jeremy Burek - Vice President of Customer Enablement at EagleView [Customer Service] How has Custome Service evolved since you started? What role ...

[Replay] Scott McKain - Author, ICONIC and Hall of Fame Speaker [Customer Service]

04 Apr 2022

Contributed by Lukas

[Replay] Scott McKain - Author, ICONIC, and Hall of Fame Speaker [Customer Service] Welcome to Press 1 For Nick Throwback Episode! In these episodes,...

The difference between I have to, and I get to - John O'Leary [Perseverance]

30 Mar 2022

Contributed by Lukas

John O'Leary - Two-Time National Bestselling Author | Coach | Live Inspired Podcast Host [Perseverence] John is an inspirational speaker teaching, ...

[Replay] Real Talk with the C-Suite about CX: Anton de Wet, Ian Golding, Lewis Taylor, Jeb Dasteel [Executive Buy-In]

28 Mar 2022

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. ABOUT NICK GLIMSDAHL ...

The difference between customer experience and customer service - Jon Picoult - [Customer Experience]

23 Mar 2022

Contributed by Lukas

Jon Picoult - Customer Experience Expert | Author of "From Impressed To Obsessed" [Customer Experience] He is the founder of Watermark Consulting and...

[Replay] Brett Frazer - Vice President of Customer Service at Sun Basket [CX Metrics]

21 Mar 2022

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. ABOUT NICK GLIMSDAHL S...

We're Doing CX Wrong...And How To Get It Right, author Nick Zeisler [Customer Experience]

16 Mar 2022

Contributed by Lukas

We're Doing CX Wrong... And How To Get It Right, author Nick Zeisler [Customer Experience] How are we doing CX Wrong? What resources do you have t...

[Replay] Lee Jelenic - EVP, Chief Innovation Officer at United Wholesale Mortgage [Customer Experience]

14 Mar 2022

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Lee talks about his tim...

How can people in Customer Service listen with intention - Julian Treasure [Listening]

09 Mar 2022

Contributed by Lukas

Julian Treasure - Founder at The Sound Agency, five-time TED speaker, author of How to be Heard and Sound Business [Listening] 1:40 It didn’t d...

[Replay] Kwame Christian - Founder and Managing Director for the American Negotiation Institute [Negotiation]

07 Mar 2022

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. ABOUT NICK GLIMSDAH...

Why is it a challenge to hire and retain talent - Eryc Eyl [Contact Center]

02 Mar 2022

Contributed by Lukas

Eryc Eyl - Humancentric keynote speaker, author, and business philosopher [Contact Center] What is the perception of the Contact Center today? Wha...

[Replay] Therese Steiner - Director Strategy & Operational Effectiveness at LexisNexis [Customer Journey]

28 Feb 2022

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMS...

Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education]

23 Feb 2022

Contributed by Lukas

Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Educa...

[REPLAY] Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort]

21 Feb 2022

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMS...

[Replay] Chip Bell - Keynote Speaker and Author, Inside Your Customer's Imagination [Customer Service]

16 Feb 2022

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMS...

[Replay] Chimene Ross - President and CCO at The Killer Brownie® Company [Customer Experience]

14 Feb 2022

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMS...

[Replay] Mike Jones - Senior Director - Customer Care at The Home Depot

09 Feb 2022

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMS...

[Replay] Dan Brousseau - Head of Financial Services Industry Strategy and Experience at Medallia

07 Feb 2022

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMS...

Evan Kristel - Tech Influencer [Remote Workforce]

02 Feb 2022

Contributed by Lukas

Evan Kristel - Tech Influencer [Remote Workforce] What did the leaders of companies think of Working from Home prior to the pandemic? On March 13 ...

[Replay] Antonia Hock - Global Head The Ritz-Carlton Leadership Center [Customer Experience]

31 Jan 2022

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMS...

Kaye Chapman - Learning & Development Manager at Comm100, CX Accelerator Community Organizer [Learning Experience]

26 Jan 2022

Contributed by Lukas

[REPLAY] Kaye Chapman - Learning & Development Manager at Comm100, CX Accelerator Community Organizer [Learning Experience] Welcome to Press 1 ...

Aja Varney - Director, Global Customer Engagement at Spartan Race, Inc. [Spartan Experience]

24 Jan 2022

Contributed by Lukas

[REPLAY] Aja Varney - Director, Global Customer Engagement at Spartan Race, Inc. [Spartan Experience] Welcome to Press 1 For Nick Throwback Episode...

The relationship between love and loyalty - Fred Reichheld [NPS]

19 Jan 2022

Contributed by Lukas

Fred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company’s Loyalty practice, and the author of five...

Jeannie Walters - Global Keynote Speaker, Trainer, and workshop leader, CEO & Chief Customer Experience Investigator at Experience Investigators [Customer Service Blue Printing]

17 Jan 2022

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMS...

The true impact of exceptional service - Nathan Foy [Client Experience]

12 Jan 2022

Contributed by Lukas

Nathan Foy, Author, What Rich Clients Want But Won't Tell You [Client Experience] He is the Founder and CEO - Fortis Riders and author, What Rich Cli...

Chris Voss CEO & Founder of The Black Swan Group Ltd Author of Never Split The Difference: Negotiating As If Your Life Depended On It [Negotiation]

10 Jan 2022

Contributed by Lukas

Chris Voss is the CEO & Founder of The Black Swan Group Ltd Author of Never Split The Difference: Negotiating As If Your Life Depended On It. ...

The Fine Line between keeping your community happy and growing your community - Jillian Benbow [Community Experience]

05 Jan 2022

Contributed by Lukas

Jillian Benbow - Co-Host of The Community Experience [Community Experience] She is the Senior Community Experience Manager at SPI Media and the hos...

Marcus Sheridan [They Ask, You Answer]

03 Jan 2022

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMS...

Scott Jeffrey Miller - Author, Podcast Host, Keynote Speaker [Leadership Experience]

29 Dec 2021

Contributed by Lukas

Scott Jeffrey Miller - Author, Podcast Host, Keynote Speaker [Leadership Experience] Scott Jeffrey Miller currently serves as the Special Advisor o...

Jeb Dasteel [Customer Experience]

27 Dec 2021

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMS...

Tony Amante Schepers - Director of Operations and Customer Experience Success at Curbside Kitchen. [Customer Experience]

22 Dec 2021

Contributed by Lukas

Tony Amante Schepers is the Director of Operations and Customer Experience Success at Curbside Kitchen. How do you define success in CX? So many C...

Ryo Zsun - The Culture Mystro at Zappos [Zappos Experience]

20 Dec 2021

Contributed by Lukas

Ryo Zsun is the Culture Mystro at Zappos and leads campus tours. He is a stellar example of what a zapponian really means. His adventure started i...

Rick Malir - CEO and Co-Founder at City BBQ [Guest Experience]

15 Dec 2021

Contributed by Lukas

Rick opened the first City Barbeque in 1999, they thought we wanted to serve folks the best barbeque they’d ever had—but it didn’t take long for...

[REPLAY] Jesse Cole [Fan Experience]

13 Dec 2021

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMS...

Jay Baer - Marketing and Customer Experience Expert [Talk Triggers]

08 Dec 2021

Contributed by Lukas

Jay Baer brings 27 years of marketing and customer experience expertise and has worked with more than 700 companies, including 36 of the FORTUNE 500. ...

[REPLAY] David Avrin [Customer Loyalty]

06 Dec 2021

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMS...

Dr. Frederic Bertley - President at COSI [Science Experience]

01 Dec 2021

Contributed by Lukas

Dr. Bertley is a scientist, scholar, and evangelist for innovative thinking. As the President and CEO of COSI, he is shepherding the leading science c...

[REPLAY] Leslie O'Flahavan [Consistent Communication]

29 Nov 2021

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this su...

Brian Solis - Global Innovation Evangelist at Salesforce [Marketing]

24 Nov 2021

Contributed by Lukas

Brian Solis is a world-renowned digital anthropologist and futurist who serves as Global Innovation Evangelist at Salesforce. Brian is also an 8x best...

Jerry Campbell - Director, Customer Workflows-Leading Practices at ServiceNow

22 Nov 2021

Contributed by Lukas

Jerry Campbell - Director, Customer Workflows-Leading Practices at ServiceNow Where does the Customer Experience Start? Why is it important to inv...