Press 1 For Nick

Charlie Godfrey - Senior Director at Genesys [Empathy]

17 Nov 2021

Contributed by Lukas

Charlie Godfrey is the Senior Director at Genesys. 01:00 What is one thing people might not know about you? 01:50 Can you have Empathy with Techno...

Carolyne Truelove - Head of Global Fan Experience at Fanatics, Inc. [Fan Experience]

15 Nov 2021

Contributed by Lukas

Fanatics Carolyne Truelove is the Head of Global Fan Experience at Fanatics, Inc. Fanatics is changing the way fans purchase their favorite team appar...

Steve Cadigan - LinkedIn's First Chief HR Officer, Future of Work Obsessed, Board Member & Teacher [Workquake]

10 Nov 2021

Contributed by Lukas

Steve is a highly sought-after talent advisor to leaders and organizations across the globe. As a founder of his own silicon valley based firm, Cadiga...

Mark and John X. Cronin - Crazy Socks [Spreading Happiness]

08 Nov 2021

Contributed by Lukas

John and Mark X. Cronin are the father-son teams that founded John’s Crazy Socks, the world’s largest sock store. John is an entrepreneur who just...

Kindra Hall - Chief Storytelling Officer at SUCCESS Magazine, Keynote Speaker, and WSJ Bestselling Author of Stories That Stick [Stories That Stick]

03 Nov 2021

Contributed by Lukas

Kindra Hall is the Chief Storytelling Officer of SUCCESS Magazine. She is also a best-selling author and Her book, Stories that Stick debuted at #2 on...

[REPLAY] Denise Lee Yohn [Culture]

01 Nov 2021

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this su...

Dee Ann Turner - 3X Best Selling Author | International Speaker | Podcaster | CEO

27 Oct 2021

Contributed by Lukas

Dee Ann Turner is a 33-year veteran of Chick-fil-A, Inc, and was selected as the company’s first female officer in 2001 and served as the Vice Presi...

[REPLAY] James Dodkins [Expectations]

25 Oct 2021

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this su...

Terry Bradley - Senior Vice President | Director of Client Experience at Paducah Bank [Client Experience]

20 Oct 2021

Contributed by Lukas

0:00 Introduction 01:57 What does Client Experience mean to you and why is it important? 03:50 Being Client First, your goal is to Deliver Radical P...

[REPLAY] Annette Franz [Journey Mapping]

18 Oct 2021

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this su...

Joe DeLoss - Founder of Hot Chicken Takeover [Meaningful Experiences]

13 Oct 2021

Contributed by Lukas

Joe DeLoss is a social entrepreneur focused on building transformational brands for transformational people. He’s spent the last decade building bus...

[REPLAY] Nate Brown [Employee Engagement]

11 Oct 2021

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this su...

Dan Gingiss - Author, Experience Maker [Customer Experience]

06 Oct 2021

Contributed by Lukas

Dan Gingiss is a customer experience speaker and coach with a 20-year corporate background at companies like McDonald’s, Discover, and Humana. He is...

[REPLAY] Rob Stevenson [Customer Service]

04 Oct 2021

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this su...

Nancy Flowers - Vice President of Insights & Loyalty at Hagerty [Loyalty]

29 Sep 2021

Contributed by Lukas

Nancy Flowers is the Vice President of Insights & Loyalty at Hagerty. She is a Loyalty Strategist, Client Experience & VOC Expert, Marketing P...

[REPLAY] Barbara Morton [Customer Experience]

27 Sep 2021

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this su...

Shep Hyken - Author of I'll Be Back [Retention]

22 Sep 2021

Contributed by Lukas

Shep answers the questions to : - Is there a strategy that can set your company up for success, no matter what curveballs the world may throw your wa...

[REPLAY] Derek Gaunt [Tactical Empathy]

20 Sep 2021

Contributed by Lukas

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this su...

Nick Glimsdahl - Host, Press 1 For Nick [Thankful]

15 Sep 2021

Contributed by Lukas

Nick talks about what made him want to start this podcast, what he learned as a podcaster, why he still commits time to create a CX podcast, and what'...

Jim Knight - Speaker, Author, Podcaster [Culture That Rocks!]

08 Sep 2021

Contributed by Lukas

Jim talks about: - How to define Company Culture - How to AMP up, maintain or even revolutionize company culture - The best way to find and retain ...

Laura Gassner Otting - Author of Limitless [Happiness]

25 Aug 2021

Contributed by Lukas

Laura talks about: - How do you define success? - Does success = happiness? - Her thoughts on “fake it till you make it”? The person who inf...

Tim Kight - CEO, Focus 3 // Speaker, Writer, Coach [Culture]

17 Aug 2021

Contributed by Lukas

Tim talks about: - How Culture is built - Why it’s so important - E+R=0 The book that has influenced Tim the most in the past year: Aboliti...

Kyle Seagraves - Founder and Certified Mortgage Advisor on Win The House You Love [Mortgage Experience]

11 Aug 2021

Contributed by Lukas

Kyle talks about: - How creating 1,000 videos a year improved the Customer Experience - Why this removed the unknowns and what-ifs - Why it’s imp...

Alex Frommyer - Founder/CEO Beam Dental [Member Experience]

04 Aug 2021

Contributed by Lukas

Fro talks about: Explains how Dental Insurance was broken How Beam Dental reduced effort to create a better Member Experience The importance of cul...

Joey Coleman - Author, Never Lose A Customer Again [Customer Service]

28 Jul 2021

Contributed by Lukas

Joey talks about: - Why do companies lose customers - The cost of losing a customer - Why companies don't spend more time, money, or energy trying ...

Aja Varney - Director, Global Customer Engagement at Spartan Race, Inc. [Customer Service]

21 Jul 2021

Contributed by Lukas

Aja talks about: · What makes the Spartan Race so unique · How to keep the brand consistent over 200 races · The Importance of Commu...

Scott McKain - Author, ICONIC and Hall of Fame Speaker [Customer Service]

14 Jul 2021

Contributed by Lukas

Scott talks about: · What it means to be ICONIC · Why companies run from their own uniqueness. · How you should “Go Negativ...

Antonia Hock - Global Head The Ritz-Carlton Leadership Center [Customer Experience]

07 Jul 2021

Contributed by Lukas

Antonia talks about: · The importance of building a world class culture first · What it means to emotionally engage with your customer...

Darren Hood – Senior Learning Experience (LX) Designer at Michigan State University

30 Jun 2021

Contributed by Lukas

Darren talks about: · What people say about UX · How to decipher between a real UXer and a fake one · How to seamlessly connec...

Howard Tiersky - CEO, FROM, The Digital Transformation Agency [Digital Transformation]

23 Jun 2021

Contributed by Lukas

Howard talks about: · What it means to be digitally driven · Why Executives grimace when you want to focus on CX · How to prio...

Jane Grote Abell - Executive Chairwoman of the Board & Owner at Donatos Pizza [Service]

15 Jun 2021

Contributed by Lukas

Jane talks about: · Lessons she learned from her Dad · Talks about her time on Undercover Boss · The importance to taking cari...

Michael Hinshaw – President at McorpCX [Customer Experience]

08 Jun 2021

Contributed by Lukas

Michael talks about: · What CX has to do with better experience in the contact center · How to improve employee retention · Ho...

Chris Voss - World's #1 Negotiation Coach, Bestselling Author "Never Split The Difference" - CEO at The Black Swan Group, Ltd - Part 2 of 2 [Negotiation]

02 Jun 2021

Contributed by Lukas

Chris Voss - World's #1 Negotiation Coach, Bestselling Author "Never Split The Difference" - CEO at The Black Swan Group, Ltd - Part 2 of 2 [Negotiati...

Chris Voss - World's #1 Negotiation Coach, Bestselling Author "Never Split The Difference" - CEO at The Black Swan Group, Ltd - Part 1 of 2 [Negotiation]

31 May 2021

Contributed by Lukas

Chris Voss - World's #1 Negotiation Coach, Bestselling Author "Never Split The Difference" - CEO at The Black Swan Group, Ltd - Part 1 of 2 [Negotiati...

Paul Catherall - Director of Customer Care at Ultra Mobile. Co-host of Fireside Chats without the Fires podcast [Customer Service]

27 May 2021

Contributed by Lukas

Paul talks about: · The Fireside Chats Without The Fires Podcast · Why some managers only see their employees vs. family · Why...

Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience]

24 May 2021

Contributed by Lukas

Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience] Brad talks abou...

Jeff Toister, Author of The Guaranteed Customer Experience [Customer Guarantee]

20 May 2021

Contributed by Lukas

Jeff Toister, Author of The Guaranteed Customer Experience [Customer Guarantee] Jeff talks about: · What is a customer guarantee? · ...

Bob Burg - Bestselling coauthor of “The Go-Giver” [Giving]

17 May 2021

Contributed by Lukas

Bob Burg - Bestselling Co-author of “The Go-Giver” [Giving] Bob talks about: · Your true worth is determined by how much you give in v...

Ron Kaufman - New York Times Bestselling Author "UPLIFTING SERVICE" [Service]

13 May 2021

Contributed by Lukas

Ron talks about: · What it takes to build a service culture · The difference between excellent service and service culture · A...

Melina Palmer, Author of What Your Customer Wants and Can’t Tell You [Behavioral Economics]

10 May 2021

Contributed by Lukas

Melina talks about: · The old adage “Perception Is Reality” · How to shift your business to be customer-obsessed · What dr...

Mary Poppen - Chief Customer Officer, Glint at LinkedIn (Customer Success)

06 May 2021

Contributed by Lukas

Mary Poppen - Chief Customer Officer, Glint at LinkedIn [Customer Success] Mary talks about: · Why it’s important to be happy at work ...

Dan Brousseau - Senior Vice President, Head of Client Experience at City National Bank [Customer Experience]

04 May 2021

Contributed by Lukas

Dan Brousseau – Principal at McorpCX [Customer Experience] Dan talks about: · What it means to have a double bottom line · How t...

Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed]

30 Apr 2021

Contributed by Lukas

Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed] Marcus talks about: · Why companies should obsess over customers · ...

Dr. Chris Phelps - Dentist, Author & Cialdini Method Certified Trainer [Influence]

27 Apr 2021

Contributed by Lukas

Dr. Chris Phelps - Dentist, Author & Cialdini Method Certified Trainer [Influence] Chris talks about: · The difference between telling vs. infl...

J.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing]

23 Apr 2021

Contributed by Lukas

J.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing] He talks ...

Ben Gertz - Director of Learning and Development at EcoWater Systems LLC [Learning & Development]

20 Apr 2021

Contributed by Lukas

Ben Gertz - Director of Learning and Development at EcoWater Systems LLC [Learning & Development] Ben talks about: · Learn & Devel...

Kieron Kitson-Walters - Senior System Administrator at Under Armour [Customer Service]

16 Apr 2021

Contributed by Lukas

Kieron Kitson-Walters - Senior System Administrator at Under Armour [Customer Service] Kieron talks about: · The importance of blending bo...

Ebrahim Hyder - VP Consumer Support at Michael Kors [Customer Service]

13 Apr 2021

Contributed by Lukas

Ebrahim Hyder - VP Consumer Support at Michael Kors [Customer Service] He talks about: · Why and How to establish operational excellence s...

Marc Havercroft - Global Chief Customer Officer - SAP Cloud Business Group| SAP SuccessFactors

09 Apr 2021

Contributed by Lukas

Marc Havercroft - Global Chief Customer Officer - SAP Cloud Business Group| SAP SuccessFactors [Human Experience] He talks about: · Indivi...

Alice Sesay Pope - SVP, Global Head of Contact Centers at VISA [Digital Transformation]

06 Apr 2021

Contributed by Lukas

Alice Sesay Pope - SVP, Global Head of Contact Centers at VISA [Digital Transformation] She talks about Digital Transformation: · Who shou...

Genefa Murphy - Chief Marketing Officer at Five9 [Marketing / Contact Center]

02 Apr 2021

Contributed by Lukas

Genefa Murphy - Chief Marketing Officer at Five9 [Marketing / Contact Center] She talks about: · The similarities between marketing and th...

Jason Bradshaw - Chief Customer & Marketing Officer at Volkswagen Group Australia [Customer Experience]

30 Mar 2021

Contributed by Lukas

Jason Bradshaw - Chief Customer & Marketing Officer at Volkswagen Group Australia [Customer Experience] He talks about: · The importan...

Stacy Sherman - Director of Customer Experience & Employee Engagement at a global company, Schindler Elevator Corporation [Employee Engagement]

26 Mar 2021

Contributed by Lukas

Stacy Sherman - Director of Customer Experience & Employee Engagement at a global company, Schindler Elevator Corporation [Customer Feedback] ...

Jason Van Camp - Author of Deliberate Discomfort: How U.S. Special Operations Forces Overcome Fear and Dare to Win by Getting Comfortable Being Uncomfortable [Service]

23 Mar 2021

Contributed by Lukas

Jason Van Camp - Author of Deliberate Discomfort: How U.S. Special Operations Forces Overcome Fear and Dare to Win by Getting Comfortable Being Uncomf...

Lewis Taylor - VP, Head of Global CX & Austin Site Lead at Dropbox [Customer Service]

19 Mar 2021

Contributed by Lukas

Lewis Taylor - VP, Head of Global CX & Austin Site Lead at Dropbox [Customer Service] He talks about: · The importance of leadership inve...

Ian Golding - CEO and Founder - Customer Experience Consultancy [Customer Experience]

16 Mar 2021

Contributed by Lukas

🎧 Ian Golding - CEO and Founder - Customer Experience Consultancy [Customer Experience] 🎧 He talks about: · His book Customer What? https...

Peter Fader - Professor of Marketing, the Wharton School of the University of Pennsylvania [Customer Centricity]

12 Mar 2021

Contributed by Lukas

Peter talks about Customer Centricity o What is Customer Lifetime Value o How companies grow the current customer instead of cross/up-sell o What's...

Jenny Dempsey - Customer Experience Manager at NumberBarn and FruitStand LLC [Customer Experience]

09 Mar 2021

Contributed by Lukas

Jenny is the Customer Experience Manager at Apeel and FruitStand LLC. She talks about: · Customer Appreciation o Celebrate the Customer Connec...

Monica Deal - Director of Customer Experience at Lexis Nexis [Customer Success]

06 Mar 2021

Contributed by Lukas

SHOW NOTES: Monica is the Sr. Director of Customer Success at LexisNexis. She talk about: · Journey Mapping · Moments of Truth · ...

Kwame Christian - Author, Finding Confidence in Conflict [Conflict]

04 Mar 2021

Contributed by Lukas

SHOW NOTES: Kwame talks about his book, Finding Confidence in Conflict. He goes on to explain: · What is compassionate curiosity · Wh...

Steve Zannos - Sr. Director, Service Delivery at Electrolux [Customer Service]

02 Mar 2021

Contributed by Lukas

SHOW NOTES: Steve talk about the benefits of working in both call center and field service, his thoughts effortless experience and then closes out th...

Nick Martin - Manager, Customer Experience - Quality, Training, and Development at Harry's, Inc. [Customer Experience]

27 Feb 2021

Contributed by Lukas

Nick kicks off the episode by talking about how he had to take a three-day winter survival course to get into high school, and then like every great C...

Real Talk with the C-Suite about CX: Anton de Wet, Ian Golding, Lewis Taylor, Jeb Dasteel [Executive Buy-In]

25 Feb 2021

Contributed by Lukas

How often have you heard from the CX community about the importance of getting Executive Buy-in? The topic usually makes its way into every custome...

Eric Farber - Author, The Case for Culture [Culture]

23 Feb 2021

Contributed by Lukas

Eric talks about how he represented Snoop, Dr. Dre, Death Row, and Tupac. He was basically a gangster lawyer. He goes on to talk about the importa...

Bronkar Lee - Keynote Speaker, Music Producer & Velocity Coach at Instrumental Humans [Customer Experience]

20 Feb 2021

Contributed by Lukas

Bronkar talks about how he toured Europe as a Ring Master, the importance of rhythm, and how you need to put on your gratitude glasses. Join the Press...

Jamie Eubanks - CEO at Magical Vacation Planner [Grit]

18 Feb 2021

Contributed by Lukas

Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick or visit https://press1fornick.com/podcast/ #customerexperi...

Mike Goldsby - Chief Entrepreneurship Officer at Ball State University [Entrepreneurship]

16 Feb 2021

Contributed by Lukas

Mike Goldsby talks about the correlation between fitness and entrepreneurship, the importance of walking in your customers shoes, and why Walt Disney ...

Dan Cockerell - Disney Keynote Speaker | Author | 26-Year Veteran Vice President of Disney Magic Kingdom [Customer Experience]

12 Feb 2021

Contributed by Lukas

Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick or visit https://press1fornick.com/podcast/ #customerexperi...

Lee Jelenic - EVP, Chief Innovation Officer at United Wholesale Mortgage [Customer Experience]

09 Feb 2021

Contributed by Lukas

Lee talks about his time as a professional hockey player, talks about the importance of experiences, and how UWM uses technology to be the fastest, ea...

Nick Webb - Author - What Customers Crave [CX Innovation]

05 Feb 2021

Contributed by Lukas

Nick Webb talks about CX Innovation, what Customer Crave, and why you should stop thinking about customer service as a best practice. Join the Press 1...

Jeremy Hyde - Director of Customer Service at Sun Country Airlines [Customer Service]

02 Feb 2021

Contributed by Lukas

Jeremy talks about what QA, how he measures QA, and a technique to teach agents. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/com...

Ed Ariel - Co-Founder at Troop [Customer Service]

29 Jan 2021

Contributed by Lukas

Ed Ariel talks about how the national customer service churn is 30-40%, but he keeps his churn between 2-3%. He goes on to explain how to retain your ...

Mike Jones - Senior Director - Customer Care at The Home Depot [Customer Service]

26 Jan 2021

Contributed by Lukas

Mike talks about Contact Center, Center of Excellence, and stresses the importance of separating yourself from the competition by driving loyalty and ...

Josh Anderson - VP of IT at MedFlight

22 Jan 2021

Contributed by Lukas

Josh Anderson talk about his experience with customer service and customer experience, the best technology investment he has ever made, and the hardes...

Therese Steiner - Director of Strategy & Operational Effectiveness in Global Customer Success at Lexis Nexis [Journey Mapping]

19 Jan 2021

Contributed by Lukas

Therese Steiner - Director of Strategy & Operational Effectiveness in Global Customer Success at Lexis Nexis. She talks about how to use customer ...

Roberta O'Keith - Strategic Business Advisor at ROK Advisors [VOC Strategy]

15 Jan 2021

Contributed by Lukas

Roberta O'Keith talks about VOC, how to build and execute on a VOC strategy, and the importance of Governance. Join the Press 1 For Nick community on ...

Jeb Dasteel - Owner of Dasteel Consulting [Customer Effort]

12 Jan 2021

Contributed by Lukas

Jeb Dasteel is Owner of Dasteel Consulting, and he is also the author of the book "Competing for Customers" - Why Delivering Business Outcomes is Crit...

Robin Ambrozy - Associate Professor of Instruction at Ohio University and a coordinator for the Customer Service Leadership degree completion program. [Customer Service]

08 Jan 2021

Contributed by Lukas

Robin Ambrozy - Associate Professor of Instruction at Ohio University. She talks about her customer service leadership course, the characteristics of ...

Brett Frazer - Vice President of Customer Service at Sun Basket [CX Metrics]

05 Jan 2021

Contributed by Lukas

Brett Frazer - Vice President of Customer Service at Sun Basket. Brett talks about why your customers deserve the best, and breaks down the basics, ho...

Michelle Ludwin - UX Leader [User Experience]

01 Jan 2021

Contributed by Lukas

Michelle Ludwin talks about the definition of UX, common myths about UX, and how to measure and monitor UX. Join the Press 1 For Nick community on Lin...

Chris Vetrano - Head of Partner & Customer Engagement | Bikes, Scooters & Transit at Lyft [Customer Engagement]

29 Dec 2020

Contributed by Lukas

Chris Vetrano is the Head of Partner & Customer Engagement | Bikes, Scooters & Transit at Lyft. Chris talks about what it means to be customer...

Leslie O'Flahavan - Principal and Owner of E-WRITE [Consistent Communication]

25 Dec 2020

Contributed by Lukas

Leslie O'Flahaven discusses ways companies can deliver on consistent communication in an omnichannel world, and some tips to write automated texts tha...

Asiana Ponciano - Strategic Talent Leader, Employee Voice & Engagement at Hawaiian Airlines [Employee Experience]

22 Dec 2020

Contributed by Lukas

Asiana Ponciano is the Strategic Talent Leader, Employee Voice & Experience at Hawaiian Airlines. Asiana talks about her role, shares the new visi...

Audrey Stone - CX Lead in Cybersecurity at JP Morgan Chase [CX Metrics]

18 Dec 2020

Contributed by Lukas

Audrey Stone discusses CX, UX and EX, the definition of each experience, and the risk of not sticking to these definitions. Join the Press 1 For Nick ...

Chip Bell - Keynote Speaker and Author, Inside Your Customer's Imagination [Customer Service]

15 Dec 2020

Contributed by Lukas

Dr. Chip Bell is a highly sought-after keynote speaker and a prolific writer. He is considered a world-renowned authority on customer loyalty and serv...

Bill Staikos - Head of Customer Experience at Freddie Mac [Customer Obsessed]

11 Dec 2020

Contributed by Lukas

Bill is the Head of Customer Experience at Freddie Mac, and Host of his own podcast, Be Customer LED. https://becustomerled.com/episodes/ Bill Staikos...

Joe Pine - Co-Founder at Strategic Horizons LLP [Experience Economy]

08 Dec 2020

Contributed by Lukas

Joe is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups alike. He is cofoun...

Beth Held - Customer Experience Leader [Customer Service]

04 Dec 2020

Contributed by Lukas

Beth is a Customer Experience and Customer Service Leader. She is an effective, respected leader who has been recognized for creating a positive exper...

Barbara Morton - Deputy Chief Veterans Experience Officer at U.S. Department of Veterans Affairs [Customer Experience]

01 Dec 2020

Contributed by Lukas

Barbara is the Deputy Chief Veterans Experience Officer at U.S. Department of Veteran Affairs. In this role Barbara is responsible for building a last...

Jeannie Walters - CEO & Chief Experience Investigator at Experience Investigators [Service Blue Printing]

27 Nov 2020

Contributed by Lukas

Jeannie is Global Keynote Speaker, Trainer, and workshop leader, CEO & Chief Customer Experience Investigator at Experience Investigators, Forbes ...

Ali Lichtenstein - Head of Customer Experience Design at Dow Jones [CX Design]

24 Nov 2020

Contributed by Lukas

Ali is the Head of Customer Experience Design at Dow Jones. She is responsible for leading the global CX Design team that designs end-to-end experienc...

Max Israel - CEO of Customerville [CX Fatigue]

20 Nov 2020

Contributed by Lukas

Max is the CEO Customerville, Author of Design Driven Feedback, and the host of a CX Vlog called 40 Billions Reasons. Max Israel talk about the import...

Chimene Ross - President and CCO at The Killer Brownie® Company [Customer Experience]

17 Nov 2020

Contributed by Lukas

Chimene is the President and Chief Customer Officer at The Killer Brownie Company. Chimene Ross talks about how Killer Brownie's came to be, how to cr...

Christine Cravens - User Research Manager at Kroger [User Experience]

13 Nov 2020

Contributed by Lukas

Christine Cravens talks about how customer needs are constantly shifting, how to create the right framework to stay nimble, and how to focus on being ...

Jesse Cole - Owner of Savanah Bananas [Fan Experience]

06 Nov 2020

Contributed by Lukas

Jesse Cole talks about how his baseball team went from losing $150,000 annually to now selling out every game. It all comes down to the fan experience...

Lisa Diehl - Manager, Consumer Advocacy - Global Retail Division at Blue Diamond Growers [Customer Service]

30 Oct 2020

Contributed by Lukas

Lisa Diehl talks about how blending technology and the human touch creates the ultimate experience, and the importance of finding the balance.

David Avrin - Customer Experience Keynote Speaker and Consultant [Customer Loyalty]

23 Oct 2020

Contributed by Lukas

David Avrin talk about his book "why customers leave and how to win them back". On this episode, Nick and David talk about how inflexible policies are...

Jason Anderson - Director, Customer Experience at Brisk Heat [CX Strategy]

16 Oct 2020

Contributed by Lukas

Jason Anderson - Director, Customer Experience. Jason explains how he got started in CX, how to have a pre-customer experience strategy, along with st...

Denise Lee Yohn - Keynote Speaker at Denise Lee Yohn, Inc. [Culture]

09 Oct 2020

Contributed by Lukas

Denise Lee Yohn talks about culture, what it takes to build a healthy culture, who's responsibility it is and what compaies are doing it well. She goe...

Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort]

07 Oct 2020

Contributed by Lukas

Roger Dooley talks about his book Friction. How you define it, examples of high effort, and describes why security is the biggest source of ditigal fr...