Punk CX: Customer Experience Insights with Adrian Swinscoe
Episodes
Getting closer to customers means connecting with them irrespective of the logistics - Interview with Bansi Mehta of Koru UX Design
05 Apr 2021
Contributed by Lukas
Today’s interview is with Bansi Mehta is the CEO and Founder of Koru UX Design, a global leader in strategic enterprise UX for the healthcare, telec...
What you are doing right now will be the hallmark of your entire career - Interview with Tom Peters
27 Mar 2021
Contributed by Lukas
Today’s interview is with Tom Peters, best-selling author of numerous business books (19 in total) and speaker. He is, perhaps, best known for his 1...
Delivering empathetic customer experiences will require us to move from fuzzy into action - Interview with Joyce Kim, Chief Marketing Officer at Genesys
20 Mar 2021
Contributed by Lukas
Today’s interview is with Joyce Kim, the Chief Marketing Officer (CMO) for Genesys, a global leader in cloud -based customer experience and contact ...
Journey analytics and orchestration is helping brands stop doing stupid stuff - Interview with Mark Smith of Kitewheel
12 Mar 2021
Contributed by Lukas
Today’s interview is with Mark Smith, President of Kitewheel, whose platform is powering real-time customer journeys for the world's most customer-c...
It’s the deviants that make the difference - Interview with Gary David and Adam Gamwell
05 Mar 2021
Contributed by Lukas
WARNING! Today’s interview is not like the regular interviews you would normally find here. This episode of the Punk CX podcast is a bit of an exper...
We need to talk about customer service's “messy middle” - Interview with Michael Ramsey of ServiceNow
24 Feb 2021
Contributed by Lukas
Today’s interview is with Michael Ramsey, VP, Product Management, Customer Workflow Products at ServiceNow, a cloud computing platform provider that...
Solving language based customer service inequalities - Interview with Vasco Pedro of Unbabel
16 Feb 2021
Contributed by Lukas
Today’s interview is with Vasco Pedro, the co-founder and chief executive officer of Unbabel, a company that removes language barriers by blending a...
The power of personalised videos to drive engagement at all stages of the customer journey - Interview with Matt Barnett of Bonjoro
07 Feb 2021
Contributed by Lukas
Today’s interview is with Matt Barnett, Papa Bear at Bonjoro, a mobile and web based application that lets you send personalised videos at every sta...
From an award winning chef to CX Leader of the Year 2020 - Interview with James Scutt of the Post Office
28 Jan 2021
Contributed by Lukas
Today’s interview is with the winner of the MyCustomer 2020 CX Leader of the Year competition: James Scutt, Head of Customer Experience Strategy and...
Where the magic happens when it comes to improving customer outcomes - Interview with Stacy Sherman
21 Jan 2021
Contributed by Lukas
Today’s interview is with Stacy Sherman, Head of Customer Experience (CX) & Employee Engagement at Schindler Elevator Corporation and Founder of...
Mindset, method, motivation and harmonisation are at the centre of customer centric-thinking and leadership - Interview with Andy Murray
13 Jan 2021
Contributed by Lukas
Today’s interview is with Andy Murray, Founder and Executive Chair, Customer Centric Leadership Initiative at The Sam M. Walton College of Business ...
Leadership and how to achieve customer centricity - Interview with Minter Dial
04 Jan 2021
Contributed by Lukas
Today’s interview is with Minter Dial, an international speaker and a multiple award-winning author, specialized in leadership, branding and transfo...
When it comes to CX is your company a starter, riser or champion? - Interview with Adrian McDermott of Zendesk
19 Dec 2020
Contributed by Lukas
Today’s interview is with Adrian McDermott, President of Products, Zendesk, a provider of customer service software. Adrian joins me today to talk a...
On a scale from 1-10, how racist is your AI? - Interview with Jeff Gallino and Conrad Liburd of CallMiner
11 Dec 2020
Contributed by Lukas
Today’s interview is with Jeff Gallino, CTO & Founder, and Conrad Liburd, AI feature engineer, at CallMiner, a provider of speech analytics solu...
The secrets behind tapping into your customer's imagination - Interview with Chip Bell
05 Dec 2020
Contributed by Lukas
Today’s interview is with Chip R. Bell, a keynote speaker and consultant in customer loyalty and service innovation as well as a 24 time author of b...
The relationship between trust, honesty and simplicity when it comes to customer and employee experience - Interview with Brian Rafferty of Siegel+Gale
25 Nov 2020
Contributed by Lukas
Today’s interview is with Brian Rafferty, the Global Director of Business Analytics and Insights at Siegel+Gale, a brand strategy, design and experi...
140 leaders share the lessons they learned during the pandemic - Interview with Joseph Michelli
17 Nov 2020
Contributed by Lukas
Today’s interview is with Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant. Jose...
How can you relate to B2B customers when they more ‘hidden’ from you than before? - Interview with Jeroen Corthout of Salesflare
10 Nov 2020
Contributed by Lukas
Today’s interview is with Jeroen Corthout who is the co-founder and CEO of Salesflare, an intelligent CRM that has been built specifically for small...
What if customers want more than excellent service? - Interview with Steven Van Belleghem
31 Oct 2020
Contributed by Lukas
Today’s interview is with Steven Van Belleghem who is an international keynote speaker, entrepreneur and best-selling author. Steven joins me today ...
Customer experience doesn’t stop - Interview with Richie Manu
24 Oct 2020
Contributed by Lukas
Today’s interview is with Richie Manu, who is Programme Director (Culture & Enterprise) at University of the Arts London, a multi-award-winning ...
Proactive support is the holy grail of customer support - Interview with Paul Adams of Intercom
16 Oct 2020
Contributed by Lukas
Today’s interview is with Paul Adams who is the SVP of Product at Intercom, which helps brands build their customer relationships through conversati...
The difference and relationship between emotion, empathy and emotional intelligence in customer experience - Interview with Sandra Thompson
08 Oct 2020
Contributed by Lukas
Today’s interview is with Sandra Thompson, a published consultant, lecturer, course leader and trainer in the field of customer experience, emotiona...
Language is the most basic form of personalisation and it plays a huge role in a customer’s experience - Interview with Allison McDougall of Amplexor
29 Sep 2020
Contributed by Lukas
Today’s interview is with Allison McDougall who is the SVP of Global Revenue at Amplexor, a leading digital solution provider offering global compli...
Our leadership impact is really about how we show up and who we are - Interview with Anese Cavanaugh
22 Sep 2020
Contributed by Lukas
Today’s interview is with Anese Cavanaugh, creator of the IEP Method® (Intentional Energetic Presence®), an advisor and thinking partner to leader...
Why we are building the Women In CX community - Interview with Clare Muscutt
16 Sep 2020
Contributed by Lukas
Today’s interview is with Clare Muscutt who is recognised as one of the most prominent and valued millennial voices in CX, an international consulta...
Customer success (CS) = Customer experience (CX) + Customer outcomes (CO) - Interview with Nick Mehta of Gainsight
07 Sep 2020
Contributed by Lukas
Today’s interview is with Nick Mehta CEO of Gainsight, a customer success technology provider that helps businesses retain customers and drive compa...
Experimentation is what makes Microsoft, Google, Netflix and Booking.com so successful - Interview with Harvard Business School Professor Stefan Thomke
28 Aug 2020
Contributed by Lukas
Today’s interview is with Stefan Thomke, who is the William Barclay Harding Professor of Business Administration at Harvard Business School. Stefan ...
Emerging leadership lessons from the pandemic and what we need from leaders now - Interview with Rachel Neaman
21 Aug 2020
Contributed by Lukas
Today’s interview is with Rachel Neaman, a technology leader, Non-Executive Director, leadership mentor and coach with extensive experience in the t...
Difficult conversations and building more inclusive and diverse organizations - Interview with Jenn Graham of Civic Dinners
14 Aug 2020
Contributed by Lukas
Today’s interview is with Jenn Graham, Founder and CEO of Civic Dinners, who design and facilitate conversations on key topics that can help organiz...
Lessons learned from the move to remote working - Interview with Dean Robison of ServiceNow
07 Aug 2020
Contributed by Lukas
Today’s interview is with Dean Robison who is the SVP of Global Technical Support at ServiceNow. Dean joins me today to talk about his experience of...
Four key factors that are framing the challenges for organisations going forward - Interview with Jo Causon of The Institute of Customer Service
31 Jul 2020
Contributed by Lukas
Today’s interview is with Jo Causon, Chief Executive of The Institute of Customer Service. Jo joins me today to talk about the July 2020 update of t...
A quest to make technology emotionally intelligent - Interview with Rana el Kaliouby of Affectiva
25 Jul 2020
Contributed by Lukas
Today’s interview is with Rana el Kaliouby, CEO of Affectiva, an emotion measurement technology company that grew out of MIT's Media Lab. Affectiva ...
Purpose is not a luxury and matters more than ever in a crisis - Interview with Professor Alex Edmans of London Business School
19 Jul 2020
Contributed by Lukas
Today’s interview is with Alex Edmans, a Professor of Finance at London Business School who focuses on responsible business. He has just published a...
Innovative brands are using direct mail to improve customer engagement - Interview with Dan Frohnen of Sendoso
12 Jul 2020
Contributed by Lukas
Today’s interview is with Dan Frohnen, CMO at Sendoso , a cloud-based direct mail and engagement platform that gives companies the ability to send d...
Excellence and extreme humanization are needed more than ever - Interview with Tom Peters
03 Jul 2020
Contributed by Lukas
Today’s interview is with Tom Peters, author of numerous business books (18 in total) and speaker. He is, perhaps, best known for his 1982 seminal b...
A lot of enterprise software is still eye-wateringly terrible and it's acting like a handbrake on experience improvement efforts - Interview with Leon Gauhman of Elsewhen
27 Jun 2020
Contributed by Lukas
Today’s interview is with Leon Gauhman, Elsewhen’s Director of Product and Strategy. Leon joins me today to talk about why enterprise software and...
A Center-Out business architecture enables better and more empathetic customer experiences - Interview with Don Schuerman of Pega
18 Jun 2020
Contributed by Lukas
Today’s interview is with Don Schuerman who is the CTO & Vice President of Product Strategy and Marketing at Pegasystems. Don joins me today to ...
Up to 90% of digital data is not used. What sort of society accepts 90% waste? - Interview with Gerry McGovern
12 Jun 2020
Contributed by Lukas
Today’s interview is with Gerry McGovern who is the founder and CEO of Customer Carewords and the author of six books on all things digital, content...
Scaling customer support and maintaining employee and customer satisfaction even through a pandemic - Interview with Nick Misewicz of Pura Vida Bracelets
03 Jun 2020
Contributed by Lukas
Today’s interview is with Nick Misewicz, Customer Success Manager at Pura Vida Bracelets. The company was founded in Costa Rica in 2010 and is headq...
The current crisis has put a very pragmatic lens onto digital transformation - Interview with Tom Libretto of Pega
26 May 2020
Contributed by Lukas
Today’s interview is with Tom Libretto, the CMO of Pega, an enterprise software vendor that focuses on customer engagement, intelligent automation a...
Why we need to democratise leadership development and how the coronavirus pandemic is highlighting the strength and power of a more feminine way of leading - Interview with Lauren Currie of Stride
17 May 2020
Contributed by Lukas
Today’s interview is with Lauren Currie OBE, the CEO of Stride. They are on a mission to democratise leadership development. Lauren joins me today t...
Leading a digital transformation that will never end - Interview with Duncan Macdonald of UPC Switzerland
10 May 2020
Contributed by Lukas
Today’s interview is with Duncan Macdonald, Chief Information Officer (CIO) at UPC Switzerland, which is part of the Liberty Global group. Duncan jo...
Customer experience, innovation, artificial intelligence, culture....a look inside Amazon - Interview with Claire Whitaker
03 May 2020
Contributed by Lukas
Today’s interview is with Claire Whitaker, a product and artificial intelligence (AI) consultant, who over the last nine years has worked in lean in...
The nature of service and how we've grown up with a service economy which is now finding it very hard to actually serve customers - Interview with Joel Bailey of EY Seren
26 Apr 2020
Contributed by Lukas
Today’s interview is with Joel Bailey, who is a Director at EY Seren, the global design consultancy within EY. Joel is a friend of mine, someone I h...
Authentic leadership is just the rebranding of transformational leadership with some of the caffeine taken out - Interview with Professor Dennis Tourish
16 Apr 2020
Contributed by Lukas
Today’s interview is with Dennis Tourish who is Professor of Leadership and Organisation Studies at University of Sussex Business School. Dennis joi...
Customer experience is more than f***ing metrics - Interview with Sydney Brouwer
07 Apr 2020
Contributed by Lukas
Today’s interview is with Sydney Brouwer, a customer experience speaker, author and masterclass leader. However, this one is a little different as t...
How anarchy and Emma Goldman inspires one of the coolest companies in America - Interview with Ari Weinzweig of Zingermans
29 Mar 2020
Contributed by Lukas
Today’s interview is with Ari Weinzweig is CEO and co-founding partner of Zingerman's Community of Businesses, a gourmet food business group headqua...
We are moving from a ticketing age to a conversational age - Interview with Mads Fosselius of Dixa
18 Mar 2020
Contributed by Lukas
Today’s interview is with Mads Fosselius, CEO of Dixa, a global customer service tech company that is on a mission to help brands build friendships ...
Corporate transformation will soon switch from digital to purpose - Interview with Mark Curtis of Fjord
09 Mar 2020
Contributed by Lukas
Today’s interview is with Mark Curtis, Chief Client Officer at Fjord (part of Accenture Interactive). Mark joins me today to talk about Fjord’s ne...
Rethinking the experience of life insurance - Interview with Adam Weinberg of Haven Life
28 Feb 2020
Contributed by Lukas
Today’s interview is with Adam Weinberg, the brand director at Haven Life, a digital life insurance agency that’s backed and wholly owned by MassM...
If you don't ignore your customers and create a service culture then you won't have to worry about the competition - Interview with Micah Solomon
18 Feb 2020
Contributed by Lukas
Today’s interview is with Micah Solomon, a best-selling author, hands-on customer service consultant, keynote speaker, trainer, and one of the world...
The future is arriving now. Are you ready? - Interview with Anthony Abbatiello of Deloitte
16 Feb 2020
Contributed by Lukas
Today’s interview is with Anthony Abbatiello, principal, Deloitte Consulting LLP and global leader of Deloitte Leadership. He joins me today to talk...
Communities will become a core engine of commerce, innovation, experience, loyalty and service - Interview with Rob Tarkoff of Lithium Technologies
16 Feb 2020
Contributed by Lukas
Today’s interview is with Rob Tarkoff, President and CEO of Lithium Technologies, a digital customer experience platform company. Their technology b...
Insights from 100 of the world's most progressive organisations on how to make work more fun - Interview with Pim de Morree of Corporate Rebels
04 Feb 2020
Contributed by Lukas
Today’s interview is with Pim de Morree, co-founder at Corporate Rebels, who are on a mission to make work more fun. Pim joins me today to talk abou...
A lot of organisations talk outside in but their systems are not designed outside in - Interview with John Seddon of The Vanguard Method
27 Jan 2020
Contributed by Lukas
Today’s interview is with John Seddon, an occupational psychologist, author and Managing Director of Vanguard, a consultancy company he formed in 19...
Adobe, Customer Experience Management (CEM) and fear in the boardroom - Interview with Rob Pinkerton
24 Jan 2020
Contributed by Lukas
This is the eleventh in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all r...
Making Britain more enterprising – Interview with Duncan Cheatle
24 Jan 2020
Contributed by Lukas
This is the tenth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all roun...
Beyond the Familiar - Long-Term Growth, Customer Focus, NPS and other reflections: Interview with Professor Patrick Barwise
24 Jan 2020
Contributed by Lukas
This is the 9th interview of this year and I think you are in for a treat. Today's interview is with Professor Patrick Barwise of London Business Scho...
Customer Service, Customer Experience and Measuring How Your Company Feels: Interview with Derek Williams of the Wow! Awards
24 Jan 2020
Contributed by Lukas
Earlier this year, I published a post called The Wow! Awards – The missing key to employee engagement and great service?. Following on from that pos...
Enchantment: Interview with Guy Kawasaki
24 Jan 2020
Contributed by Lukas
A few weeks ago, I was sent a review copy of Guy Kawasaki’s book, Enchantment: The Art of Changing Hearts, Minds, and Actions. Last week following v...
Customer Experience, Back to Basics and Creating a Customer Focused Business - Interview with Syed Hasan of Responsetek
24 Jan 2020
Contributed by Lukas
This is the fifth in the series of interviews with business leaders in the 'customer' space, leading authors, thought leaders and general all round go...
Is your marketing sticky enough? - Interview with Grant Leboff
24 Jan 2020
Contributed by Lukas
Late last month, I wrote a post called Three strategic pillars for 2011, where I explained the different themes I would be pursuing on the blog over t...
Social CRM, Customer Centric and Agile Business:Interview with Laurence Buchanan
24 Jan 2020
Contributed by Lukas
This is the twelfth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all ro...
Customer complaints are great: Interview with Michael Hill of complaintsrgreat
24 Jan 2020
Contributed by Lukas
This is the thirteenth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all...
What makes first direct so successful: Interview with their new CEO Mark Mullen
24 Jan 2020
Contributed by Lukas
This is number fifteen in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all...
The emotional component of customer experience: the next competitive battleground - Interview with Qaalfa Dibeehi of Beyond Philosophy
24 Jan 2020
Contributed by Lukas
Following hot on the heels from, Great customer service and customer experience requires emotional intelligence – Interview with Jo Causon of The In...
The Twelve Absolutes of Leadership: Interview with Gary Burnison, CEO of Korn/Ferry International
24 Jan 2020
Contributed by Lukas
Following on from my recent interview, The emotional component of customer experience: the next competitive battleground – Interview with Qaalfa Dib...
Extreme Trust and why it's important for your customers and your business - Interview with Martha Rogers and Don Peppers
24 Jan 2020
Contributed by Lukas
Following on from my recent interview, The Twelve Absolutes of Leadership: Interview with Gary Burnison, CEO of Korn/Ferry International, today I am p...
Reinventing customer experience in the legal sector - Interview with Karl Chapman of Riverview Law
24 Jan 2020
Contributed by Lukas
Following on from my recent interview, Extreme Trust and why it’s important for your customers and your business – Interview with Martha Rogers an...
The customer service revolution is here and now - Interview with Mikkel Svane CEO of Zendesk
24 Jan 2020
Contributed by Lukas
Following on from my recent interview, Reinventing customer experience in the legal sector – Interview with Karl Chapman of Riverview Law, today I w...
Social Business: walking the talk and debunking some of the myths: Interview with Will McInnes of NixonMcInnes
24 Jan 2020
Contributed by Lukas
Following on from my recent interview, The customer service revolution is here and now – Interview with Mikkel Svane CEO of Zendesk, today I want to...
Employee engagement is not something that is done to employees - Interview with Kevin Kruse
21 Jan 2020
Contributed by Lukas
Following on from my recent interview, Social Business: walking the talk and debunking some of the myths: Interview with Will McInnes of NixonMcInnes,...
#PositivelySocial and why customer service in social media is a failure - Interview with Frank Eliason
21 Jan 2020
Contributed by Lukas
Following on from my recent interview, Employee engagement is not something that is done to employees – Interview with Kevin Kruse, today I'm very e...
Retailers and their customers - what's now and what's next - Interview with Ian McGarrigle of the World Retail Congress
21 Jan 2020
Contributed by Lukas
Following on from my recent interview, #PositivelySocial and why customer service in social media is a failure – Interview with Frank Eliason, today...
The Age of the Customer - Interview with Kerry Bodine about her new book Outside In
21 Jan 2020
Contributed by Lukas
Following on from my recent interview, Retailers and their customers – what’s now and what’s next – Interview with Ian McGarrigle of the World...
Spread the love - Interview with Alexis Dormandy of LoveThis.com
21 Jan 2020
Contributed by Lukas
Following on from my recent interview, The Age of the Customer – Interview with Kerry Bodine about her new book Outside In, today I’m very excited...
Social customer service can make your business more customer focused - Interview with Joshua March, Conversocial
21 Jan 2020
Contributed by Lukas
Following on from my recent interview, Spread the love – Interview with Alexis Dormandy of LoveThis.com, today I’m very excited to share with you ...
Build relationships with your customers that matter - Interview with Chris Brogan on The Impact Equation
21 Jan 2020
Contributed by Lukas
Following on from my recent interview, Social customer service can make your business more customer focused – Interview with Joshua March, Conversoc...
True customer engagement is not based on click throughs or contests - Interview with Wendy Lea, CEO of Get Satisfaction
21 Jan 2020
Contributed by Lukas
Following on from my recent interview, Build relationships with your customers that matter – Interview with Chris Brogan on The Impact Equation, tod...
Customer service in the future will be a company wide mentality and not a department - Interview with Dave Carroll of United Breaks Guitars
21 Jan 2020
Contributed by Lukas
Following on from my recent interview, True customer engagement is not based on click throughs or contests – Interview with Wendy Lea, CEO of Get Sa...
Service innovation is the key to avoiding extinction - Interview with Mitch Kowalski on the future of the legal industry
21 Jan 2020
Contributed by Lukas
Following on from my recent interview, Customer service in the future will be a company wide mentality and not a department – Interview with Dave Ca...
The Non-Obvious Megatrends that will affect our ability to deliver a stand out customer experience in the coming years - Interview with Rohit Bhargava
20 Jan 2020
Contributed by Lukas
Today’s interview is with Rohit Bhargava, a trend curator, founder of the Non-Obvious Company, and the author of six best selling business books inc...
Using systems thinking to improve customer satisfaction and employee engagement - Interview with Rob Brown of Aviva
19 Jan 2020
Contributed by Lukas
Following on from my recent interview, Influence marketing, Klout, social scoring and why they are important – Interview with Mark Schaefer, today I...
Want more customers? Try focusing on art, culture and greatness - Interview with David Hieatt of Hiut Denim
19 Jan 2020
Contributed by Lukas
Following on from my recent interview, Using systems thinking to improve customer satisfaction and employee engagement – Interview with Rob Brown of...
Inbound marketing is about instant communications and creating content - Interview with David Meerman Scott
19 Jan 2020
Contributed by Lukas
At the the Inbound Marketing UK conference that I wrote about in Inbound marketing is about content and context, I was able to catch up with a couple ...
CRM, social media, social business and the future - Interview with Jon Ferrara of Nimble
19 Jan 2020
Contributed by Lukas
Recently, I spoke to David Meerman Scott in Inbound marketing is about instant communications and creating content – Interview with David Meerman Sc...
Commitment, clarity and fanatical customers and employees - Interview with John Jantsch of Duct Tape Marketing
19 Jan 2020
Contributed by Lukas
Today's interview is with John Jantsch of Duct Tape Marketing who has recently added The Commitment Engine to the set of books that he has authored. ...
You can’t make ‘Art’ if you are not willing to fail - Interview with Seth Godin on The Icarus Deception
19 Jan 2020
Contributed by Lukas
I'm excited to share with you a recent interview I conducted with Seth about his new book project: The Icarus Deception. Seth is a bestselling author ...
Systems thinking, customer service and unlearning the way we do things - Interview with John Seddon of Vanguard
19 Jan 2020
Contributed by Lukas
Recently in the podcast series, I shared an interview with you called: Using systems thinking to improve customer satisfaction and employee engagement...
Solve customer and business problems faster through collaboration - Interview with Jacob Morgan
19 Jan 2020
Contributed by Lukas
Today's interview is with Jacob Morgan, the Principal & Co-Founder of Chess Media Group, a management consulting and strategic advisory firm focus...
Lessons from ten years of blogging and eight years of podcasting - Interview with Neville Hobson
19 Jan 2020
Contributed by Lukas
Today’s interview is with Neville Hobson, an entrepreneurial communications professional who has been blogging since 2002 and podcasting since 2005....
Social business is not just social media, it takes real transformation - Interview with Brad W Martin and Vala Afshar of Enterasys
19 Jan 2020
Contributed by Lukas
Today’s interview is with Vala Afshar and Brad W. Martin of Enterays who have recently written a book called The Pursuit of Social Business Excellen...
Unruly engagement, creativity and collaboration is built on two things: People and Places - Interview with Sarah Wood
19 Jan 2020
Contributed by Lukas
Today’s interview is with Sarah Wood of Unruly Media and follows on from my recent interview: Social business is not just social media, it takes rea...
Customer service, people and how caring does scale - Interview with Gary Vaynerchuk #1aDayQandA
19 Jan 2020
Contributed by Lukas
Today’s interview is with Gary Vaynerchuk and follows on from my recent interview: Unruly engagement, creativity and collaboration is built on two t...
Employee engagement inside one of the UK's best companies to work for - Interview with Keith Lewis of Matchtech
19 Jan 2020
Contributed by Lukas
Today’s interview is with Keith Lewis, the UK Managing Director of Matchtech, the UK’s number 1 and multi-award winning recruitment agency in Engi...
Customer service and customer loyalty can be improved by using decision science - Interview with Phil Barden
19 Jan 2020
Contributed by Lukas
Today’s interview is with Phil Barden, MD of decode marketing ltd and author of 'Decoded. The Science Behind Why We Buy' and follows on from my rece...
Improve your customer service by asking what would your Mum do - Interview with Lee Cockerell
19 Jan 2020
Contributed by Lukas
Today’s interview is with Lee Cockerell, who has had a hugely successful career working for Hilton Hotels, Marriott Hotels and Resorts and The Walt ...
Doing more to help creative business start ups grow and succeed - Interview with Doug Richard
19 Jan 2020
Contributed by Lukas
Today’s interview is with Doug Richard made famous in the UK for being one of the first Dragons on the BBC series, Dragon's Den. More recently Doug ...
Being Likeable, leadership, customer and employee engagement - Interview with Dave Kerpen
17 Jan 2020
Contributed by Lukas
Today’s interview is with Dave Kerpen, the cofounder and CEO of Likeable, an award-winning social media and word-of-mouth marketing firm which inclu...
Blogger outreach and building trust with your customers - Interview with Hugh Anderson
17 Jan 2020
Contributed by Lukas
Today’s interview is with Hugh Anderson of Forth Metrics, a software company that is creating new, simple marketing analytics tools. Their first too...