Punk CX: Customer Experience Insights with Adrian Swinscoe
Episodes
Word of mouth marketing starts with proper listening - Interview with Molly Flatt of 1000 Heads
17 Jan 2020
Contributed by Lukas
Today’s interview is with Molly Flatt, Word of Mouth Evangelist for global marketing agency 1000heads, to get some insight into how to get the most ...
How to be more interesting (and keep customers for longer) - Interview with Jessica Hagy
17 Jan 2020
Contributed by Lukas
Today’s interview is with Jessica Hagy, who is widely known for her award winning blog: Indexed (I've been a subscriber for years!). Recently, she w...
Employee engagement is a commitment not a campaign - Interview with Stan Phelps
17 Jan 2020
Contributed by Lukas
Today’s interview is with Stan Phelps an “experience architect”, author, professor and popular keynote speaker. Hat tip for the idea for this in...
Customer engagement, social CRM and cool tools for professional services firms - Interview with Mark Bower
17 Jan 2020
Contributed by Lukas
Today’s interview is with Mark Bower, co-founder and CTO of CubeSocial, who are developing and have launched some cool products in the social CRM an...
Customers, customer service, customer experience and crystal balls - Interview with Dr Nicola Millard of BT
17 Jan 2020
Contributed by Lukas
Today’s interview is with Dr Nicola Millard, a customer experience futurologist with BT, who does have a crystal ball but says it doesn't work! Howe...
Delivering Fanatical Levels of Customer Support - Interview with Fabio Torlini of Rackspace
17 Jan 2020
Contributed by Lukas
Today’s interview is with Fabio Torlini, VP of Marketing, International with Rackspace, the open cloud company, who are famous for delivering Fanati...
Improve your business, yourself and your team with rapid skill acquisition- Interview with Josh Kaufman
17 Jan 2020
Contributed by Lukas
Today’s interview is with Josh Kaufman, the author of the #1 international bestseller "The Personal MBA: Master the Art of Business". However, today...
Time to reboot your business and you? Interview with Mitch Joel about Ctrl Alt Delete
17 Jan 2020
Contributed by Lukas
Today’s interview is with Mitch Joel, President of Twist Image - one of the largest independent Digital Marketing agencies in North America - and hu...
Creating products that customers love - Interview with Chris Ives of Ilkley Brewery
14 Jan 2020
Contributed by Lukas
Today’s interview is with Chris Ives, managing director and founder of Ilkley Brewery. I was introduced to Chris by the nice folk at the UK's Depart...
It's all about customer service, customer service, customer service - Interview with Tom Walsh CEO of Staycity
14 Jan 2020
Contributed by Lukas
Today’s interview is with Tom Walsh, CEO of Staycity. I was introduced to Tom by a contact of mine, Pawel Grabowski. Similar to my last interview (C...
Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary - Interview with Steve Curtin
14 Jan 2020
Contributed by Lukas
Today’s interview is with Steve Curtin, Customer Enthusiast, who has recently published Delight Your Customers: 7 Simple Ways to Raise Your Customer...
Employee engagement and what it takes to be the best - Interview with Ryan Cheyne of Pets at Home
14 Jan 2020
Contributed by Lukas
Today’s interview is with Ryan Cheyne, People Director at Pets at Home, who agreed to talk to me about employee engagement and what it took to come ...
Outstanding brands become part of their customers story - Interview with Bernadette Jiwa
14 Jan 2020
Contributed by Lukas
Today’s interview is with Bernadette Jiwa, two time author of #1 Amazon Bestsellers, who agreed to talk to me about her new book (already a #1 Amazo...
Helping customers, standing out, being human and telling stories through blogging - Interview with Mark Schaefer
14 Jan 2020
Contributed by Lukas
Today’s interview is with Mark Schaefer, one of the most acclaimed and accomplished marketing consultants in America as well as being a best selling...
Employee engagement is about human relationships not human resources - Interview with Luis Suarez of IBM
14 Jan 2020
Contributed by Lukas
Today’s interview is with Luis Suarez @elsua, a leading thinker, Knowledge Manager, Community Builder and Social Software Evangelist for IBM. He agr...
Business Growth Via Strategic Alliances....Done The Right Way - Interview with Marsha Wright
14 Jan 2020
Contributed by Lukas
Today’s interview is with Marsha Wright, serial-entrepreneur, author, investor and speaker. She agreed to join me to talk about her new book: The Se...
Customer Satisfaction Is On The Rise Globally - Interview with Sam Boonin, VP Products at Zendesk
14 Jan 2020
Contributed by Lukas
Today’s interview is with Sam Boonin, Vice President of Products at Zendesk, about their recently published Q2 Benchmark report that shows that cust...
Customer Relationship Management CRM systems can be more human - Interview with Nikolaus Kimla, CEO of pipelinersales.com
14 Jan 2020
Contributed by Lukas
Today’s interview is with Nikolaus KImla, CEO and partner of pipelinersales.com, about how they are trying to reinvent Customer Relationship Managem...
The 9 ½ Principles of Innovative Customer Service - Interview with Chip Bell
14 Jan 2020
Contributed by Lukas
Today’s interview is with Chip Bell, a renowned consultant, trainer and speaker to many of the most innovative brands in the world. He is also the a...
2019 was the year of hype and snake oil when it came to chatbots. 2020 will be a year of pragmatism and real results - Interview with Abinash Tripathy of Helpshift
13 Jan 2020
Contributed by Lukas
Today’s interview is with Abinash Tripathy, Founder and Chief Strategy Officer of Helpshift, which provides an AI-powered conversational platform th...
Marketing Requires Not Just New Tools and Skills But New Attitudes - Interview with Dee Blick
11 Jan 2020
Contributed by Lukas
Today’s interview is with Dee Blick, bestselling business author, marketing consultant and Fellow of the Chartered Institute of Marketing. She agree...
Delivering Effective Social Customer Service - Interview with Carolyn Blunt and Martin Hill-Wilson
11 Jan 2020
Contributed by Lukas
Today’s interview is with Carolyn Blunt and Martin Hill-Wilson, authors and leading experts in the field of customer service and social customer ser...
How to create a successful, mission driven business in a profit driven world - Interview with Seth Goldman and Barry Nalebuff of Honest Tea
11 Jan 2020
Contributed by Lukas
Today’s interview is with Seth Goldman and Barry Nalebuff the co-founders of Honest Tea. Today they join me to talk about their new book (Mission in...
Leading A Renaissance in English Whisky - Interview with Andrew Nelstrop
11 Jan 2020
Contributed by Lukas
Today’s interview is with Andrew Nelstrop, the Managing Director of English Whisky, who are the 1st registered whisky distillery in England in over ...
Deliver great customer experience by including your customers - Interview with Mark Hurst of Creative Good
11 Jan 2020
Contributed by Lukas
Today’s interview is with Mark Hurst, who founded Creative Good in 1997, a New York based consulting and services company focused on the customer ex...
Learning from the university of the customer and the co-worker - Interview with Kevin Kelly
11 Jan 2020
Contributed by Lukas
Today’s interview is with Kevin Kelly, is a leading authority on the success principles of entrepreneurship, leadership, sales and motivation. Alrea...
Employee engagement is like rolling a snowball uphill - Interview with Peter A. Hunter
11 Jan 2020
Contributed by Lukas
Today’s interview is with Peter A. Hunter, an author and leading authority on employee engagement. Following an exchange on the Engage For Success L...
Doing Well, Doing Good And Learning The Lesson Of The Orangutan - Interview with Ken Olisa of Restoration Partners
11 Jan 2020
Contributed by Lukas
Today’s interview is with Ken Olisa OBE, who is the founder and Chairman of Restoration Partners, a boutique technology merchant bank that provides ...
Smart proactive customer service that delivers results - Interview with Jim Dicso of SundaySky
11 Jan 2020
Contributed by Lukas
Today’s interview is with Jim Dicso, President and Chief Revenue Officer of SundaySky, which has pioneered technology that allows firms to deliver p...
The Tools To Deliver Amazing Customer Service Every Time - Interview With Shep Hyken
11 Jan 2020
Contributed by Lukas
Today’s interview is with Shep Hyken, a customer service expert, professional speaker and bestselling author who works with companies and organizati...
Real life lessons on how to build a social business - Interview with Bian Salins
11 Jan 2020
Contributed by Lukas
Today’s interview is with Bian Salins, Head of Social at Now TV, BSkyB. I was introduced to Bian by Martin Hill-Wilson who suggested I should talk t...
Removing the 'friction' from the last mile of customer service - Interview with Yuval Brisker of TOA Technologies
11 Jan 2020
Contributed by Lukas
Today’s interview is with Yuval Brisker, the co-founder of TOA Technologies, which was picked in October 2013 as 'A Leader in the Gartner Magic Quad...
Customer service done different and fast reinvention of a faceless product category - Interview with Craig Dubitsky of hello
11 Jan 2020
Contributed by Lukas
Today’s interview is with Craig Dubitsky, the founder and CEO of hello products. They first came to my attention when I heard that Craig has his Sky...
Improve employee engagement and customer service through the use of humour - Interview with Dave Keeling
11 Jan 2020
Contributed by Lukas
Today’s interview is with Dave Keeling, who is 6’ 2”, ginger, a professional actor and has been a ‘stand-up’ educationalist for over 10 year...
Looptail and changing the world through fully engaged employees and customers - Interview with Bruce Poon Tip
11 Jan 2020
Contributed by Lukas
Today’s interview is with Bruce Poon Tip, founder of G Adventures and the Planeterra foundation. Bruce recently had a book published called Looptail...
Delivering first-class customer service - a law firm's perspective - Interview with QuastelMidgen
11 Jan 2020
Contributed by Lukas
Today’s interview is with Michael Haringman and David Quastel of QuastelMidgen, a law firm in London. Michael is the firm’s senior partner and Dav...
Does your customer experience support customer success and low-effort? - Interview with David Lloyd of Intelliresponse
11 Jan 2020
Contributed by Lukas
Today’s interview is with David Lloyd, who is CEO of Intelliresponse, a leading provider of virtual agent technology solutions and knowledge base ma...
Customer engagement and the alignment of sales, marketing and customer service - Interview with Tim Pickard of NewVoiceMedia
11 Jan 2020
Contributed by Lukas
Today’s interview is with Tim Pickard, who is Chief Marketing Officer for NewVoiceMedia, a leading cloud multi-channel contact centre provider. Tim ...
Most websites fail to facilitate the customer journey - Interview with Mark Lancaster of SDL
11 Jan 2020
Contributed by Lukas
Today’s interview is with Mark Lancaster, who is CEO of SDL, who provide technology and services to optimize the global customer experience for clie...
It's not about the channels in your support, it's about the support in your channels - Interview with Girish Mathrubootham of Freshdesk
11 Jan 2020
Contributed by Lukas
Today’s interview is with Girish Mathrubootham, who is founder and CEO of Freshdesk, an online customer support Saas software solution. Girish joins...
Behavioural science offers insight how customer experience can be improved - Interview with Prof. Nick Chater
11 Jan 2020
Contributed by Lukas
Today’s interview is with Nick Chater, who is Professor of Behavioural Science, Warwick Business School and co-founder of the research consultancy D...
The changing world of B2B customer experience and what the future looks like - Interview with Charlie Peters of Emerson
11 Jan 2020
Contributed by Lukas
Today’s interview is with Charlie Peters, who is Senior Executive Vice President of Emerson, a diversified global manufacturing and technology compa...
Power to the customer - Interview with Matt Gorniak of G2Crowd
11 Jan 2020
Contributed by Lukas
Today’s interview is with Matt Gorniak, Co-founder/COO at G2 Crowd, a new source for crowdsourced and trusted business software reviews, covering ev...
Warmth, competency and customer experience - Interview with Chris Malone about The Human Brand
11 Jan 2020
Contributed by Lukas
Today’s interview is with Chris Malone, founder of Fidelum Partners and recent author with Professor Susan T Fiske at Princeton of a new book: The H...
Scaling up excellence is not a footprint problem but a mindset problem - Interview with Huggy Rao
11 Jan 2020
Contributed by Lukas
Today’s interview is with Huggy Rao, Atholl McBean Professor of Organizational Behavior and Human Resources at Stanford Graduate School of Business ...
Everyone can create a 'Genius Bar' customer experience - Interview with Gary Ambrosino of Timetrade
10 Jan 2020
Contributed by Lukas
Today’s interview is with Gary Ambrosino, President and COO of Timetrade. Gary joins me today to talk about the the work that they are doing helping...
Customer experience requires a new type of responsive leader - Interview with Sid Banerjee of Clarabridge
10 Jan 2020
Contributed by Lukas
Today’s interview is with Sid Banerjee, CEO of Clarabridge, a leader in the Customer Experience Management (CEM) space, particularly when it comes t...
Building valuable customer support communities - Interview with Rob Howard of Zimbra
10 Jan 2020
Contributed by Lukas
Today’s interview is with Rob Howard who is the Chief Technology Officer of Zimbra, a leader in the unified collaboration software space. Their solu...
The art of selling has to change because the art of buying has changed - Interview with John Jantsch of Duct Tape Marketing
10 Jan 2020
Contributed by Lukas
Today’s interview is with John Jantsch of Duct Tape Marketing who has recently added Duct Tape Selling to the set of books that he has authored. Joh...
Not having contracts equalises our relationship with our customers - Interview with John Marick of Consumer Cellular
10 Jan 2020
Contributed by Lukas
Today’s interview is with John Marick, the co-founder and CEO of Consumer Cellular, a fast-growing and awarding winning provider of cell (mobile) ph...
Mobile marketing, customer retention and customers expecting to be known - Interview with Jess Stephens of TagPoints
10 Jan 2020
Contributed by Lukas
Today’s interview is with Jess Stephens, Director and Co-founder of TagPoints, a mobile proximity marketing platform that uses beacon technology to ...
The habits of leading customer centric businesses - Interview with Bob Thompson
10 Jan 2020
Contributed by Lukas
Today’s interview is with Bob Thompson, CEO of CustomerThink Corp. and Founder/Editor-in-Chief of CustomerThink.com, the world's largest community d...
Neuroscience, customer service and why we should always deliver and never over-promise - Interview with Dr. Jack Lewis
10 Jan 2020
Contributed by Lukas
Today’s interview is with Dr. Jack Lewis, Managing Director and Founder of NeuroFormed and recent author, with best selling author and motivational ...
Great service, great coffee and great people creates loyalty - Interview with Nick Barlow of Small Batch Coffee
10 Jan 2020
Contributed by Lukas
Today’s interview is with Nick Barlow, who is in charge of Creative and Media for Small Batch Coffee - a Brighton based (and local to me) ‘Boutiqu...
How we built a community of customer advocates - Interview with Joan Babinski of Brainshark
10 Jan 2020
Contributed by Lukas
Today’s interview is with Joan Babinski, founder and vice president of marketing at Brainshark, which helps thousands of companies around the world ...
Using customer reviews to drive service improvement, WoM and growth - Interview with Jan Jensen of Trustpilot
10 Jan 2020
Contributed by Lukas
Today’s interview is with Jan Jensen, the CMO of Trustpilot, an open, review-driven community connecting online consumers. Through their platform Tr...
Customer insight, big data and the bigger skills gap - Interview with Vivek Jetley of EXL
10 Jan 2020
Contributed by Lukas
Today’s interview is with Vivek Jetley, Senior Vice President and co-Head of Analytics and Head of Corporate Strategy at EXL, a business process sol...
Customer loyalty is becoming a collective experience - Interview with Steve Abernethy of SquareTrade
10 Jan 2020
Contributed by Lukas
Today’s interview is with Steve Abernethy, Executive Chairman andCo-founder of SquareTrade, the leading extended warranty service provider for consu...
What drives customer loyalty - Interview with Steve Sims of Badgeville
10 Jan 2020
Contributed by Lukas
Today’s interview is with Steve Sims, Chief Design Officer & Founder of Behavior Lab at Badgeville, the number one gamification platform for ent...
Should 'Net Easy' be your new customer service metric - Interview with Nicola Millard of BT
10 Jan 2020
Contributed by Lukas
Today’s interview is with Nicola Millard, Customer Experience Futurologist at BT, where she heads up customer insight & futures with BT Techno...
Fanocracy and building a true human connection - Interview with David Meerman Scott
07 Jan 2020
Contributed by Lukas
Today’s interview is with David Meerman Scott, an internationally acclaimed business strategist, author, entrepreneur, advisor to emerging companies...
What is a Chief Customer Officer: Interview with Vala Afshar of Enterasys
05 Jan 2020
Contributed by Lukas
This is the fourteenth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all...
Improve customer experience by surveying your customers quicker - Interview with Mark Smith of ContactEngine
05 Jan 2020
Contributed by Lukas
Today’s interview is with Dr Mark Smith who is CEO and co-founder of ContactEngine, a multi-channel, interactive contact engine, whose cloud based s...
Customer engagement and lessons from the Scottish poet, Robert Burns - Interview with Jamie Anderson of SAP
05 Jan 2020
Contributed by Lukas
Today’s interview is with Jamie Anderson, Global Vice President Product Marketing, Customer Engagement & Commerce at SAP. Jamie joins me today t...
Successful innovation doesn't have to involve a massive breakthrough in technology - Interview with Adrian Collins of bac< and Ziggurat Brands
05 Jan 2020
Contributed by Lukas
Today’s interview is with Adrian Collins, the MD of Ziggurat Brands. Adrian joins me today to talk about innovation and a business and set of produc...
Business needs to be agile and customer centric if it is to avoid the coming customerpocalypse - Interview with Alan Trefler, CEO of Pegasystems
05 Jan 2020
Contributed by Lukas
Today’s interview is with Alan Trefler, who is the Founder and Chief Executive Officer of Pegasystems, the publicly traded American software company...
Big and little data, building trust and B2B marketing - Interview with Charlie Peters of Emerson
05 Jan 2020
Contributed by Lukas
Today’s interview is with Charlie Peters, who is Senior Executive Vice President of Emerson, a diversified global manufacturing and technology compa...
Quantifying the business value of a great customer experience - Interview with Peter Kriss of Medallia
05 Jan 2020
Contributed by Lukas
Today’s interview is with Peter Kriss, Senior Research Scientist at Medallia, whose software helps corporations track and manage the experiences of ...
Five key trends that will define the future of customer service - Interview with David Mattin of trendwatching.com
05 Jan 2020
Contributed by Lukas
Today’s interview is with David Mattin, Head of Trends & Insights at trendwatching.com, who help over 260,000 subscribers and 1,200+ clients und...
Moving from the era of CRM (Customer Relationship Management) to the era of CMR (Customer Managed Relationships) - Interview with Geraldine McBride of MyWave
05 Jan 2020
Contributed by Lukas
Today’s interview is with Geraldine McBride, CEO of MyWave, a next generation CRM solution that puts the customer in charge of their data and their ...
Find and fix customer problems by hiring a Customer Advocacy Manager - Interview with Carey Smith and Dave Waltz of Big Ass Fans
05 Jan 2020
Contributed by Lukas
Today’s interview is with Carey Smith, founder & CEO (Chief Big Ass), and Dave Waltz, Customer Advocate, of Big Ass Fans, a manufacturer of high...
Social leadership and why the C-Suite has to go social - Interview with Ted Coiné and Mark Babbitt
05 Jan 2020
Contributed by Lukas
Today’s interview is with Ted Coiné and Mark Babbitt, co-authors of a new book called: A World Gone Social: How companies must adapt to survive. Th...
Proactive customer service drives customer loyalty - Interview with Stew Bloom of Aspect
27 Dec 2019
Contributed by Lukas
Today’s interview is with Stew Bloom, CEO of Aspect, who help enterprise contact centres deliver their customer experiences across every channel thr...
Nearly 60% of customers will go elsewhere following a bad delivery experience - Interview with Angela O’Connell of MetaPack
27 Dec 2019
Contributed by Lukas
Today’s interview is with Angela O’Connell, the Strategy & Marketing Director for MetaPack. Founded in 1999, MetaPack provides a SaaS delivery...
An organisational constitution improves employee engagement and customer experience - Interview with Chris Edmonds
27 Dec 2019
Contributed by Lukas
Today’s interview is with S. Chris Edmonds, who is the founder and CEO of The Purposeful Culture Group. Chris joins me today to talk about his new b...
Customer service by email and differences across geographies - Interview with Laurence Chami of Eptica
27 Dec 2019
Contributed by Lukas
Today’s interview is with Laurence Chami, Managing Director of Eptica, a European provider of multichannel customer interaction software with a glob...
Do you know if you are irritating your customers? - Interview with Melvin Brand Flu of Livework
27 Dec 2019
Contributed by Lukas
Today’s interview is with Melvin Brand Flu, Partner and Director of Strategy and Business Design at Livework, a leading service design company. Melv...
Startupland - Zendesk's journey from a kitchen table in Denmark to the NYSE - Interview with Mikkel Svane
27 Dec 2019
Contributed by Lukas
Today’s interview is with Mikkel Svane, Chief Executive Officer and Founder of Zendesk, a fast growing and recently listed (NYSE) cloud based custom...
Proactive customer service will pay back ten fold - Interview with Matt Lautz of Corvisa
27 Dec 2019
Contributed by Lukas
Today’s interview is with Matt Lautz, President and CIO of CorvisaCloud, a provider of call centre software and a cloud based enterprise communicati...
Compliments received are a leading indicator of service culture improvement - Interview with Ron Kaufman of UP! Your Service
27 Dec 2019
Contributed by Lukas
Today’s interview is with Ron Kaufman, Founder and Chairman of UP! Your Service and author of New York Times bestselling Uplifting Service: The Prov...
Customer service, customer experience and millennials - Interview with Micah Solomon
27 Dec 2019
Contributed by Lukas
Today’s interview is with Micah Solomon, a speaker, consultant, and bestselling author on customer service, the customer experience, and company cul...
Behavioural science is a gold mine for service design and customer experience - Interview with Nicolae Naumof
27 Dec 2019
Contributed by Lukas
Today’s interview is with Nicolae Naumof, an applied behavioural science specialist, who helps businesses to increase customer satisfaction and incr...
Are you making it hard for your customers to give you feedback? - Interview with Gizlo
27 Dec 2019
Contributed by Lukas
Today’s interview is with Eetu Raudas, Eemeli Ahonen and Kalle Ek of Gizlo, a software company from Finland that connects retailers and individual s...
Turning your customers into a horde of zombie loyalists - Interview with Peter Shankman
27 Dec 2019
Contributed by Lukas
Today’s interview is with Peter Shankman, an author, entrepreneur, speaker, and worldwide connector. Peter joins me today to talk about his new book...
Social listening could replace traditional voice of the customer methods - Interview with Dana Miller of Crimson Hexagon
27 Dec 2019
Contributed by Lukas
Today’s interview is with Dana Miller, the SVP of Client Services at Crimson Hexagon, a social media data analytics firm that enables users to liste...
Text messaging: a customer service channel whose time has come - Interview with John Huehn of In The Chat
27 Dec 2019
Contributed by Lukas
Today’s interview is with John Huehn, founder, President & CEO of In The Chat, a social media sales and customer service company, that is aiming...
Scaling customer and employee trust - Interview with Peter Muhlmann of Trustpilot
27 Dec 2019
Contributed by Lukas
Today’s interview is with Peter Mühlmann, Founder and CEO of Trustpilot. You might recall that I interviewed Jan Jensen, Trustpilot’s CMO back...
Customer experience: UK brands are 2-3 years behind the US - Interview with David Conway of Nunwood
27 Dec 2019
Contributed by Lukas
Today’s interview is with David Conway who is a senior partner and Chief Strategy Officer at Nunwood, an international customer experience consultan...
Copying your way to increased innovation, creativity and competitive advantage - Interview with Mark Earls
27 Dec 2019
Contributed by Lukas
Today’s interview is with Mark Earls, a writer and consultant to business and government on marketing and communications as well as being a leading ...
Different customers have different journeys and needs - Interview with Daniel Lind of Qmatic
27 Dec 2019
Contributed by Lukas
Today’s interview is with Daniel Lind, Head of Business Development at Qmatic, a company who through its software and hardware is helping organisati...
The winner of the 2019 CX Leader of the Year - Interview with Sandra De Zoysa, Chief Customer Officer of Dialog Axiata
23 Dec 2019
Contributed by Lukas
Today’s interview is with Sandra De Zoysa who is the Group Chief Customer Officer of Dialog and the Chairperson of the Digital Customer Experience E...
Creating a great place to work is the best business investment decision you could ever make - Interview with Henry Stewart
18 Dec 2019
Contributed by Lukas
Following on from my interview last month, What makes first direct so successful: Interview with their new CEO Mark Mullen, today I am excited to intr...
Great customer service and customer experience requires emotional intelligence (EQ) - Interview with Jo Causon of The Institute of Customer Service
18 Dec 2019
Contributed by Lukas
It's been a wee while since I've published an interview here on the blog. So, following on from the interview, Creating a great place to work is the b...
Inbound and content marketing may make up 80% of all marketing in the future - Interview with Mike Volpe of Hubspot
18 Dec 2019
Contributed by Lukas
In Inbound marketing is about content and context, I reported back from Inbound Marketing UK. However, whilst there I was able to catch up with Mike V...
Our customer service and success is driven by happy people all striving for the same high standards: Interview with Will Beckett of Hawksmoor
18 Dec 2019
Contributed by Lukas
Today’s interview is with Will Beckett of Hawksmoor, a rapidly growing restaurant brand in London, and follows on from my recent interview: Customer...
Brands with purpose build better relationships with their customers - Interview with Jeremy Waite
18 Dec 2019
Contributed by Lukas
Today’s interview is with Jeremy Waite, Head of Digital Strategy, EMEA @Salesforce Marketing Cloud. He joins me today to talk about his new book: Fr...
Customer feedback is the most effective way of improving the financial performance of a business - Interview with Guy Letts of CustomerSure
18 Dec 2019
Contributed by Lukas
Today’s interview is with Guy Letts, founder and Managing Director of CustomerSure, a cloud based software firm that helps businesses gather feedbac...
A degree of humility always succeeds in business - Interview with Michael O’Leary of Ryanair
12 Dec 2019
Contributed by Lukas
Today’s interview is with Michael O’Leary, Chief Executive of Ryanair, a European low-cost airline, headquartered in Dublin, Ireland. Ryanair is a...
Advocate assisted commerce improves customer experience and drives business results - Interview with Scott Pulsipher of Needle
12 Dec 2019
Contributed by Lukas
Today’s interview is with Scott Pulsipher, President & COO of Needle, a US software firm that is pioneering advocate-assisted commerce. Scott jo...
Improving B2B customer experience through Total User Experience - Interview with Sanish Mondkar of Ariba
12 Dec 2019
Contributed by Lukas
Today’s interview is with Sanish Mondkar, who is Chief Product Officer at Ariba (a SAP company). Ariba established the Ariba Network - a cloud-based...