Punk CX: Customer Experience Insights with Adrian Swinscoe
Episodes
Millennials and how they engage with insurance companies - Interview with Dr Paul Redmond
12 Dec 2019
Contributed by Lukas
Today’s interview is with Dr. Paul Redmond who is a leading expert on generations and the graduate labour market. Dr. Redmond joins me today to talk...
Building a better place to work helps develop long term customer relationships - Interview with Sebastian Henkes and Claire Clifford of Sabio
12 Dec 2019
Contributed by Lukas
Today’s interview is with Sebastian Henkes and Claire Clifford who are the Managing Director and Head of HR and People Development respectively at S...
The pre-life, early life and in-life stages of the employee experience - Interview with Jo Taylor
12 Dec 2019
Contributed by Lukas
Today’s interview is with Jo Taylor, former Director of Talent Management at Talk Talk, a provider of pay TV, telecoms, internet access mobile servi...
How Chief Customer Officers build their organisations customer growth engine - Interview with Jeanne Bliss of CustomerBliss
12 Dec 2019
Contributed by Lukas
Today’s interview is with Jeanne Bliss, who is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professiona...
Towards a unified view of the customer - Interview with James McGourlay of OpenText
12 Dec 2019
Contributed by Lukas
Today’s interview is with James McGourlay, who is the Senior Vice President of Global Technical Services at OpenText, a global leader in Enterprise ...
How we transformed our organisation and our customer experience - Interview with Damian Thompson of Principality Building Society
12 Dec 2019
Contributed by Lukas
Today’s interview is with Damian Thompson, Director of Distribution at Principality Building Society, a Welsh building society founded in 1860 and h...
Customer experience failures are more likely to be remembered than successes - Interview with Paige O'Neill of SDL
12 Dec 2019
Contributed by Lukas
Today’s interview is with Paige O'Neill who is Chief Marketing Officer of SDL, a global Customer Experience software solutions provider. Paige joins...
The state of workplace happiness and why it matters - Interview with Lord Mark Price of Engaging Works
12 Dec 2019
Contributed by Lukas
Today’s interview is with Lord Mark Price, who is the founder of engaging.works, an author, speaker, Chair of the Fairtrade organisation, Member of ...
Having a goal of reducing customer service calls to zero - Interview with Ian Siegel of ZipRecruiter
09 Dec 2019
Contributed by Lukas
Today’s interview is with Ian Siegel who is co-founder and CEO at ZipRecruiter.com, a job platform for small and medium sized businesses which provi...
Innovation, customer experience and co-design partnerships with your customers - Interview with Gary Miles of Amdocs
09 Dec 2019
Contributed by Lukas
Today’s interview is with Gary Miles, who is the is the General Manager for Amdocs’ Big Data and Strategic Innovations unit. Amdocs is a leader in...
What you do when proactive customer service is in your DNA - Interview with David Politis of BetterCloud
09 Dec 2019
Contributed by Lukas
Today’s interview is with David Politis, who is founder and CEO of BetterCloud, which provides critical insights, automated management, and intellig...
Next generation marketing automation that drives real customer engagement- Interview with Michael Sharkey and Guy Marion of Autopilot
09 Dec 2019
Contributed by Lukas
Today’s interview is with Michael Sharkey, Co-founder & CEO, and Guy Marion, CMO, of Autopilot, a Saas company that provides easy and visual mar...
How to enhance, extend and crowd source your in-field customer service - Interview with Manuel Grenacher of Mila
09 Dec 2019
Contributed by Lukas
Today’s interview is with Manuel Grenacher, who is the founder & CEO of Mila, a technology company which is helping large organisations crowd so...
Behavioural science, customer experience and why we should test more things - Interview with Rory Sutherland of #ogilvychange
09 Dec 2019
Contributed by Lukas
Today’s interview is with Rory Sutherland who is Vice-Chairman, Ogilvy & Mather UK and co-founder of #ogilvychange. The Ogilvy & Mather Grou...
What it takes to build an award winning and customer centric culture - Interview with Fiona McSwein of Simply Business
09 Dec 2019
Contributed by Lukas
Today’s interview is with Fiona McSwein, Chief Customer Officer at Simply Business, the UK’s favourite business insurance broker. They’ve just b...
Let's stop talking about data and start talking about outcomes - Interview with Geraldine McBride of MyWave
09 Dec 2019
Contributed by Lukas
Today’s interview is with Geraldine McBride, CEO of MyWave, a next generation CRM solution that puts the customer in charge of their data and their ...
Customer experience begins with the empowering of people to affect outcomes - Interview with Ian Fitzpatrick of Almighty
09 Dec 2019
Contributed by Lukas
Today’s interview is with Ian Fitzpatrick, Chief Strategy Officer and founding partner at Almighty, a Boston-based digital agency that helps its cli...
Why Should Anyone Work Here? - Interview with Gareth Jones
09 Dec 2019
Contributed by Lukas
Today’s interview is with Gareth Jones, Visiting Professor at the IE Business School, Madrid, and a Fellow of the Centre for Management Development ...
The only person that everyone has in common is the customer - Interview with Ben Reason of Livework
09 Dec 2019
Contributed by Lukas
Today’s interview is with Ben Reason, founding partner of Livework, a leading service design firm. They help organisations with customer related cha...
Did the hardest part of customer service just get easier? - Interview with Michael Schneider of Service
09 Dec 2019
Contributed by Lukas
Today’s interview is with Michael Schneider who is the founder & CEO of Los Angeles-based Service (getservice.com), which is providing “on dem...
Customer data mapping, engagement and developing trust - Interview with Rachel Lane of Verint
09 Dec 2019
Contributed by Lukas
Today’s interview is with Rachel Lane, Director Customer Analytics EMEA at Verint, a US-headquartered analytics company which was founded in 2002. T...
Transforming agent attrition in the contact centre through social physics - Interview with Ron Davis of Tenacity
09 Dec 2019
Contributed by Lukas
Today’s interview is with Ron Davis, who is co-founder and CEO of Tenacity, a new technology/software company that is helping contact centres change...
How to use data and analytics to improve the 3R's with your customers - Interview with Evan Carroll
09 Dec 2019
Contributed by Lukas
Today’s interview is with Evan Carroll who is a marketing technologist, author and speaker. Evan joins me today to talk about his new book: Blue Gol...
Predictive analytics and solving the problem of silent customer churn - Interview with Anil Kaul of Absolutdata
09 Dec 2019
Contributed by Lukas
Today’s interview is with Anil Kaul who is the CEO and co-founder of Absolutdata, a big data and predictive analytics firm. They describe themselves...
Why every business should be hugging their haters - Interview with Jay Baer of Convince & Convert
07 Dec 2019
Contributed by Lukas
Today’s interview is with Jay Baer, best-selling author, speaker and President of Convince & Convert, a strategy consulting firm that helps comp...
Insights from neuroscience and making change programmes more effective - Interview with Hilary Scarlett
07 Dec 2019
Contributed by Lukas
Today’s interview is with Hilary Scarlett, a speaker and consultant on change management and neuroscience at Scarlett & Grey. Hilary joins me to...
Moving from product to customer centricity, the Mercedes Benz USA story - Interview with Joseph Michelli
07 Dec 2019
Contributed by Lukas
Today’s interview is with Joseph A. Michelli, Chief Experience Officer at The Michelli Experience, an internationally sought-after speaker, best-sel...
How to create a wow customer experience - Interview by Jonty Pearce
07 Dec 2019
Contributed by Lukas
Today’s interview is something different. It’s me, Adrian Swinscoe, being interviewed by Jonty Pearce of callcentrehelper.com about my new book (H...
Employee engagement, real-time feedback and organisational indigestion - Interview with Cheryl Johnson of Echo Global Logistics
07 Dec 2019
Contributed by Lukas
Today’s interview is with Cheryl Johnson, Head of HR for Echo Global Logistics. Cheryl joins me today to talk about what they are doing at Echo with...
Having a great product without great support doesn’t mean anything - Interview with Sarah Metcalfe of SureFlap
07 Dec 2019
Contributed by Lukas
Today’s interview is with Sarah Metcalfe, Head of Customer Service at SureFlap, an award winning smart pet products manufacturer based in the UK. Sa...
Delivering an excellent customer experience across 15 different countries - Interview with Delphine Mousseau of Zalando
07 Dec 2019
Contributed by Lukas
Today’s interview is with Delphine Mousseau, VP Markets at the fashion online retailer, Zalando, a very successful ecommerce company based in Berlin...
Proactive customer service drives retention, advocacy and growth - Interview with Monica Higgins of eSalon
07 Dec 2019
Contributed by Lukas
Today’s interview is with Monica Higgins, eSalon's Director of Customer Service. eSalon is an award wining and rapidly growing company that provides...
How TV helped create an engaging and effective millenial shopping experience - Interview with Anthony Soohoo of Dot & Bo
07 Dec 2019
Contributed by Lukas
Today’s interview is with Anthony Soohoo, Co-Founder & CEO of Dot & Bo, a curated and thematic home design and furniture shopping experience...
65% of leaders believe that it’s not up to them to tackle customer centricity - Interview with Alison Esse of The Storytellers
07 Dec 2019
Contributed by Lukas
Today’s interview is with Alison Esse, Co-founder and Director of The Storytellers, a culture change consultancy, and pioneers of storytelling in bu...
Great service comes from doing things upside down - Interview with John Timpson
07 Dec 2019
Contributed by Lukas
Today’s interview is with John Timpson CBE, Chairman of Timpson’s the UK and Ireland’s leading retail service provider of shoe repairs, key cutt...
Your people know the best ways to improve your organisation - Interview with Cathy Brown of Engage For Success
07 Dec 2019
Contributed by Lukas
Today’s interview is with Cathy Brown, Exec Director at Engage for Success, a UK-based social movement that is committed to promoting employee engag...
Using analytics, decisioning and robotics to improve the employee and customer experience - Interview with Kerim Akgonul of Pega
07 Dec 2019
Contributed by Lukas
Today’s interview is with Kerim Akgonul who is Senior Vice President of Products at Pega and is responsible for the company’s suite of Customer Re...
Most personalisation initiatives fail to improve customer experience - Interview with Jan Jensen of CXense
07 Dec 2019
Contributed by Lukas
Today’s interview is with Jan Jensen Chief Marketing Officer at Cxense, a software as a service company that is enabling many of the world’s leadi...
Making customer interactions more human by using analytics, decisioning and artificial intelligence - Interview with Rob Walker of Pega
07 Dec 2019
Contributed by Lukas
Today’s interview is with Rob Walker, Vice President Decision Management and Analytics at Pegasystems and is responsible for the company’s suite o...
Zappos: Customer experience, employee experience, culture and holocracy - Interview with Rob Siefker of Zappos and Zappos Insights
07 Dec 2019
Contributed by Lukas
Today’s interview is with Rob Siefker, Senior Director of Customer Service Operations at Zappos.com and one of the speakers at Zappos Insights, a te...
You have to sit next to a customer to be able to really understand their pain - Interview with Ben Velker of Edgenet
07 Dec 2019
Contributed by Lukas
Today’s interview is with Ben Velker who is Senior Vice President of Growth at Edgenet, a Nashville-based software-as-a-service company that provide...
If you are in employee engagement then you are in management development as well - Interview with Jim Barnett of Glint
07 Dec 2019
Contributed by Lukas
Today’s interview is with Jim Barnett, who is the chief executive officer, co-founder and chairman of Glint, an employee engagement platform which u...
The Contest and getting everyone involved in delivering the best customer experience - Interview with David Kalt of Reverb.com
07 Dec 2019
Contributed by Lukas
Today’s interview is with David Kalt, founder and CEO of Reverb.com, an online marketplace where musicians go to buy and sell guitars and other musi...
Delivering omni channel experiences that create memorable relationships - Interview with Janelle Matthews of Genesys
07 Dec 2019
Contributed by Lukas
Today’s interview is with Janelle Mathews, senior VP for solutions at Genesys, a customer experience platform provider, which empowers companies to ...
The benefits of surveying your customers at the point of experience - Interview with Lee Evans of SurveyMe
07 Dec 2019
Contributed by Lukas
Today’s interview is with Lee Evans, the Chief Executive Officer & Founder of SurveyMe, a fast, flexible and closed-loop approach to receiving, ...
Service design and creating experiences that work for customers, employees and stakeholders - Interview with Birgit Mager
07 Dec 2019
Contributed by Lukas
Today’s interview is with Birgit Mager who is the Professor for Service Design at KISD, the Köln International School of Design, based in Cologne, ...
Over 50% of a customer’s experience is driven by how they feel - Interview with Colin Shaw
05 Dec 2019
Contributed by Lukas
Today’s interview is with Colin Shaw, Founder and CEO of Beyond Philosophy™, a global customer experience consultancy. Colin joins me today to tal...
How Tower grew by over 40% by introducing a five hour work day - Interview with Stephan Aarstol
05 Dec 2019
Contributed by Lukas
Today’s interview is with Stephan Aarstol, Founder & CEO of Tower Paddle Boards, a direct to consumer beach lifestyle brand, based in San Diego,...
Technology has made people very productive but it has undermined their creativity - Interview with Chris Lewis
05 Dec 2019
Contributed by Lukas
Today’s interview is with Chris Lewis, CEO of global communications agency, LEWIS. Chris joins me today to talk about his new book: Too Fast to Thin...
The rationale behind choosing a high-touch and high-cost route to serve our customers - Interview with Matthias Murin
05 Dec 2019
Contributed by Lukas
Today’s interview is with Matthias Murin, Group Manager Customer Service at DocMorris, a Dutch online and mail-order pharmacy that provides medicine...
How to do extraordinary things for your customers and your people - Interview with Bill Taylor
05 Dec 2019
Contributed by Lukas
Today’s interview is with Bill Taylor, co-founder and founding editor of Fast Company, who now spends his time writing books and speaking to leaders...
Messaging, chat bots and improving the customer experience - Interview with Donna Peeples
05 Dec 2019
Contributed by Lukas
Today’s interview is with Donna Peeples, Chief Customer Officer of Pypestream.com, an enterprise mobile messaging platform that features the use of ...
Most organisations are ignoring the behavioural element of customer experience - Interview with Morris Pentel
05 Dec 2019
Contributed by Lukas
Today’s interview is with Morris Pentel, who is the Chairman & Founder of the Customer Experience Foundation, a leading organisation in Customer...
Many brands are losing touch with crucial ‘moments of truth’ - Interview with PV Kannan of [24]7
05 Dec 2019
Contributed by Lukas
Today’s interview is with PV Kannan, the co-founder and CEO of [24]7, a customer engagement platform which assists several hundred million visitors ...
Fostering a listening culture is the best way to deliver better customer and employee outcomes - Interview with Rob Pace of HundredX
05 Dec 2019
Contributed by Lukas
Today’s interview is with Rob Pace, the founder and CEO of HundredX, a technology platform/app that works with major brands such as professional spo...
The connection between Comic-Con, Escape The Room and world-class customer service - Interview with Liz Graham of Wayfair
05 Dec 2019
Contributed by Lukas
Today’s interview is with Liz Graham , who is Vice President of Sales and Service at Wayfair, one of the world's largest online destinations for the...
Behavioural insights and what is really going on in the minds of your customers - Interview with Dr. Simon Moore of Innovationbubble
04 Dec 2019
Contributed by Lukas
Today’s interview is with Dr. Simon Moore (BSc, PhD, CPsychol), a Chartered business and consumer psychologist who specialises in uncovering emotion...
Co-creation, innovation and when you should get your customers involved - Interview with Prof. Jan van den Ende
04 Dec 2019
Contributed by Lukas
Today’s interview is with Professor Jan van den Ende, who is Professor of Management of Technology and Innovation at RSM (Rotterdam School of Manage...
Using AI and EQ to build emotional connections with customers at scale - Interview with Joshua Feast of Cogito
04 Dec 2019
Contributed by Lukas
Today’s interview is with Joshua Feast, who is the co-founder and CEO of MIT-spinoff Cogito Corp., that has developed artificial intelligence (AI) t...
Non-obvious trends and what they mean for customer experience - Interview with Rohit Bhargava
04 Dec 2019
Contributed by Lukas
Non-obvious trends and what they mean for customer experience - Interview with Rohit Bhargava, who is a trend curator, author of five best selling boo...
Creating a customer obsessed culture and going from NPS -4 to +80 - Interview with Amy Downs of Lifesize
04 Dec 2019
Contributed by Lukas
Today’s interview is with Amy Downs, the Chief Happiness and Customer Success Officer of Lifesize, a provider of enterprise & business-class vid...
Building a culture of good engages customers, employees and drives business results - Interview with Ryan McCarty and Scott Moorehead
04 Dec 2019
Contributed by Lukas
Building a culture of good engages customers, employees and drives business results - Interview with Ryan McCarty and Scott Moorehead, founders of Cul...
Insights from inside some of the world's highest performing organisations - Interview with Brian MacNeice
04 Dec 2019
Contributed by Lukas
Insights from inside some of the world's highest performing organisations - Interview with Brian MacNeice, co-author of Powerhouse: Insider accounts i...
The power of social recognition in employee engagement - Interview with Ketti Salemme of TINYpulse
04 Dec 2019
Contributed by Lukas
The power of social recognition in employee engagement - Interview with Ketti Salemme of TINYpulse, an employee engagement platform that combines puls...
Bringing together disparate data sources is key to creating stand out customer experiences - Interview with Dave O'Flanagan of Boxever
04 Dec 2019
Contributed by Lukas
Bringing together disparate data sources is key to creating stand out customer experiences - Interview with Dave O'Flanagan of Boxever
An agile manifesto for customer success - Interview with Todd Eby of Success Hacker
04 Dec 2019
Contributed by Lukas
An agile manifesto for customer success - Interview with Todd Eby of Success Hacker
Understanding consumer behaviour by going to the gemba - Interview with Michael Solomon
04 Dec 2019
Contributed by Lukas
Understanding consumer behaviour by going to the gemba - Interview with Michael Solomon, PhD who is Professor of Marketing in the Haub School of Busin...
How D.O.M.O.R.E. will help you deliver an outstanding customer experience - Interview with Blake Morgan
04 Dec 2019
Contributed by Lukas
How D.O.M.O.R.E. will help you deliver an outstanding customer experience - Interview with Blake Morgan about her new book: More Is More: How the Best...
Focus on the right things to drive your own customer experience revolution - Interview with Susan Ganeshan
04 Dec 2019
Contributed by Lukas
Focus on the right things to drive your own customer experience revolution - Interview with Susan Ganeshan of Clarabridge
The ROI of investing in employee experience - Interview with Jacob Morgan
04 Dec 2019
Contributed by Lukas
The ROI of investing in employee experience - Interview with Jacob Morgan about his new book: The Employee Experience Advantage: How to Win the War fo...
Trust, lean data and the rising importance of purpose as a customer preference - Interview with Jascha Kaykas-Wolff
04 Dec 2019
Contributed by Lukas
Trust, lean data and the rising importance of purpose as a customer preference - Interview with Jascha Kaykas-Wolff, Chief Marketing Officer at Mozill...
Purpose and why it is important to employees and customers - Interview with Stan Phelps
04 Dec 2019
Contributed by Lukas
Purpose and why it is important to employees and customers - Interview with Stan Phelps about his new book: Red Goldfish: Motivating Sales and Loyalty...
The most successful companies start by improving one customer journey at a time - Interview with Don Schuerman
04 Dec 2019
Contributed by Lukas
The most successful companies start by improving one customer journey at a time - Interview with Don Schuerman, CTO and Vice President of Product Mark...
Great service and why Basecamp only focuses on a couple of channels - Interview with Chase Clemons
04 Dec 2019
Contributed by Lukas
Great service and why Basecamp only focuses on a couple of channels - Interview with Chase Clemons, a customer support team lead at Basecamp, a provid...
Aligning the organisation around three key journeys and why passenger experience equals employee experience - Interview with Mattijs ten Brink of Transavia
04 Dec 2019
Contributed by Lukas
Aligning the organisation around three key journeys and why passenger experience equals employee experience - Interview with Mattijs ten Brink of Tran...
Opaque and transparent AI and the ethical implications for customer experience - Interview with Rob Walker
04 Dec 2019
Contributed by Lukas
Opaque and transparent AI and the ethical implications for customer experience - Interview with Rob Walker, Vice President, Decision Management and An...
Customer experience, personalisation and how not to be creepy - Interview with Tara Kelly
04 Dec 2019
Contributed by Lukas
Customer experience, personalisation and how not to be creepy - Interview with Tara Kelly, President & CEO of SPLICE Software, who are helping ret...
How to rapidly scale and still maintain the highest customer service standards - Interview with Ed Ariel
04 Dec 2019
Contributed by Lukas
How to rapidly scale and still maintain the highest customer service standards - Interview with Ed Ariel, VP of Customer Service at ezCater, the only ...
Big data and technology is undermining our ability to develop our own hunches - Interview with Bernadette Jiwa
03 Dec 2019
Contributed by Lukas
Big data and technology is undermining our ability to develop our own hunches - Interview with Bernadette Jiwa, author of a new book: Hunch: Turn Your...
Understanding a customers context is the key to self-service success - Interview with Bill Colleran
03 Dec 2019
Contributed by Lukas
Understanding a customers context is the key to self-service success - Interview with Bill Colleran, President and Chief Executive Officer of AnswerDa...
Customer service and moving from the enterprise to the flexiprise - Interview with Keith Leimbach
03 Dec 2019
Contributed by Lukas
Customer service and moving from the enterprise to the flexiprise - Interview with Keith Leimbach, CEO of LiveOps, a leading virtual contact center so...
Marrying self organising teams and customer obsession - Interview with Andrew Lawson
03 Dec 2019
Contributed by Lukas
Marrying self organising teams and customer obsession - Interview with Andrew Lawson, Chief Product Officer of Zopa.com, a UK online personal finance ...
Heroes and the craft of customer support - Interview with Nick Francis
03 Dec 2019
Contributed by Lukas
Heroes and the craft of customer support - Interview with Nick Francis, CEO and co-founder of HelpScout, a Saas software company that provides an emai...
Overcoming the barriers to delivering an excellent citizen experience - Interview with Ryan Hollenbeck and David Moody
03 Dec 2019
Contributed by Lukas
Overcoming the barriers to delivering an excellent citizen experience - Interview with Ryan Hollenbeck and David Moody from Verint Systems, a global t...
Eliminate blindspots and build engagement by getting to know your company better - Interview with Claire Lew
03 Dec 2019
Contributed by Lukas
Eliminate blindspots and build engagement by getting to know your company better - Interview with Claire Lew, CEO of Know Your Company, a software too...
The meaning of personalised customer experience - Interview with Jamf, Paycor and Qumulo
03 Dec 2019
Contributed by Lukas
The meaning of personalised customer experience - Interview with Jamf, Paycor and Qumulo. Today’s interview is a little different and is the first t...
You don’t want to design a customer experience that is akin to getting in the cockpit of an F16 - Interview with Eric Hansen
03 Dec 2019
Contributed by Lukas
You don’t want to design a customer experience that is akin to getting in the cockpit of an F16 - Interview with Eric Hansen, founder and Chief Tech...
Delivering a great customer experience is not really a technology challenge any more - Interview with Mark Smith
03 Dec 2019
Contributed by Lukas
Delivering a great customer experience is not really a technology challenge any more - Interview with Mark Smith, President of Kitewheel, which is the...
The best marketing doesn't feel like marketing - Interview with Tom Fishburne
03 Dec 2019
Contributed by Lukas
The best marketing doesn't feel like marketing - Interview with Tom Fishburne, the Founder & CEO of Marketoonist, a cartoon studio focused on cont...
Creating a culture that stands for something and stands out - Interview with Tim Deeson
03 Dec 2019
Contributed by Lukas
Creating a culture that stands for something and stands out - Interview with Tim Deeson, the founder of the digital agency Deeson, a leading European ...
The uniqueness in everyone is the largest asset you have in customer experience - Interview with Sam Johnson of Jamf
03 Dec 2019
Contributed by Lukas
The uniqueness in everyone is the largest asset you have in customer experience - Interview with Sam Johnson, VP of customer experience at Jamf, a pro...
The Future Of Work, Workforce Experience and Being Digital - Interview with Erica Volini
03 Dec 2019
Contributed by Lukas
The Future Of Work, Workforce Experience and Being Digital - Interview with Erica Volini, who is the US Human Capital leader for Deloitte Consulting. ...
ArnauddeLacosteAThe more you invest in technology the more you have to invest in human beings - Interview with Arnaud de LacosteSG220917
03 Dec 2019
Contributed by Lukas
The more you invest in technology the more you have to invest in human beings - Interview with Arnaud de Lacoste Chief Marketing Officer of Sitel and ...
Corporate Rebels and their bucket list show how to create inspiring workplaces - Interview with Pim de Morree
03 Dec 2019
Contributed by Lukas
Corporate Rebels and their bucket list show how to create inspiring workplaces - Interview with Pim de MorreeCo-founder at Corporate Rebels, who are o...
Public Enemy and getting practical with AI in the contact centre - Interview with Mikhail Naumov
03 Dec 2019
Contributed by Lukas
Public Enemy and getting practical with AI in the contact centre - Interview with Mikhail Naumov, Co-Founder & President of DigitalGenius, a ventu...
Brands can create a better customer experience by being purpose driven - Interview with Alicia Tillman, CMO of SAP
03 Dec 2019
Contributed by Lukas
Brands can create a better customer experience by being purpose driven - Interview with Alicia Tillman, the new global Chief Marketing Officer (CMO) o...
The future of customer experience and how digital transformation is as much a human problem as it is a technology problem - Interview with Brian Solis
03 Dec 2019
Contributed by Lukas
The future of customer experience and how digital transformation is as much a human problem as it is a technology problem - Interview with Brian Solis...
Getting live chat right is much more than a software sale - Interview with Jamie Edwards of Kayako
03 Dec 2019
Contributed by Lukas
Getting live chat right is much more than a software sale - Interview with Jamie Edwards of Kayako, co-founder and COO of Kayako, an omni-channel cust...
Fairness For All, workplace happiness and an inside look at the John Lewis Partnership - Interview with Lord Mark Price
03 Dec 2019
Contributed by Lukas
Fairness For All, workplace happiness and an inside look at the John Lewis Partnership - Interview with Lord Mark Price, former Managing Director of W...
The Age Of Agile and why agile is more than a tool or method - Interview with Steve Denning
03 Dec 2019
Contributed by Lukas
The Age Of Agile and why agile is more than a tool or method - Interview with Steve Denning, who describes himself as a writer, author, journalist and...