Guest Suggestion Form: ⁠https://forms.gle/bnaeY3FpoFU9ZjA47⁠Disclaimer: This video is intended solely for educational purposes and opinions shared by the guest are his personal views. We do not intent to defame or harm any person/ brand/ product/ country/ profession mentioned in the video. Our goal is to provide information to help audience make informed choices. The media used in this video are solely for informational purposes and belongs to their respective owners.Order 'Build, Don't Talk' (in English) here: ⁠https://amzn.eu/d/eCfijRu⁠Order 'Build Don't Talk' (in Hindi) here: ⁠https://amzn.eu/d/4wZISO0⁠Follow Our Whatsapp Channel: ⁠https://www.whatsapp.com/channel/0029VaokF5x0bIdi3Qn9ef2J⁠Subscribe To Our Other YouTube Channels:-⁠https://www.youtube.com/@rajshamaniclips⁠⁠https://www.youtube.com/@RajShamani.Shorts⁠📺 Watch Figuring Out episodes on YouTube: ⁠https://youtube.com/playlist?list=PLE0Jo6NF_JYO5-phess8GKafKMtPv3tfZ⁠Timestamps:(00:00) – Intro(02:13) – Why Jeff Bezos is different(07:37) – What happens after you click “Buy Now”(14:15) – How Amazon Helps Kirana Stores(19:41) – Kirana channel & Gemba explained(23:19) – Scaling your Business with Amazon(25:11) – How many people in one order?(30:11) – Fighting fraud at scale(34:21) – Real cost of a return + Customer obsession(40:36) – Biggest Covid challenges(47:29) – Will Amazon do quick commerce?(51:10) – Japanese rules Amazon follows(57:10) – Underrated Indian businesses(59:10) – Indian vs US customers(01:01:23) – Weirdest thing ever sold(01:03:12) – Final thoughts(01:03:19) – BTS(01:04:09) – OutroIn today’s episode, we have Abhinav Singh, Vice President of Operations at Amazon India and Australia. He shares what happens behind the scenes from the moment a customer hits “Buy Now” to the package arriving at their door. With over 10 lakh orders delivered in a single day, Abhinav explains the technology, planning, and logistics that power Amazon’s operations and how India has started several global innovations within the company.We discuss everything from the 40+ steps involved in a single delivery and how delivery modes are chosen to how fraud is tackled and how Amazon designs customer-first policies. Abhinav also breaks down the difference between prime and non-prime orders, the challenge of returns, and what makes cities like Bangalore or Delhi uniquely complex to serve. He explains Amazon’s tie-ups with local kirana stores, how packaging is optimised, and how COD became a global feature after its success in India.In the final segment, Abhinav talks about leadership lessons from Jeff Bezos, the concept of the “bar raiser” in hiring, and why delivery partners are at the heart of operations. He also shares how Amazon is supporting delivery workers with “Aashray” centres, how 10-minute deliveries are rolling out, and which underrated product categories hold potential for entrepreneurs. Subscribe for more such conversations!Follow Abhinav Singh Here:LinkedIn: https://www.linkedin.com/in/singhabh/Follow Amazon India News Here:Instagram: https://www.instagram.com/amazonnews_inFacebook: https://www.facebook.com/AmazonIndiaNews/X: https://x.com/amazonnews_inAmazon Global: https://www.linkedin.com/company/amazon/About Raj ShamaniRaj Shamani is an Entrepreneur at heart that explains his expertise in Business Content Creation & Public Speaking. He has delivered 200+ speeches in 26+ countries. Besides that, Raj is also an Angel Investor interested in crazy minds who are creating a sensation in the Fintech, FMCG, & passion economy space.To Know More,Follow Raj Shamani On ⤵︎Instagram @RajShamani: ⁠https://www.instagram.com/rajshamani/⁠Twitter @RajShamani: ⁠https://twitter.com/rajshamani⁠Facebook @ShamaniRaj: ⁠https://www.facebook.com/shamaniraj⁠LinkedIn - Raj Shamani: ⁠https://www.linkedin.com/in/rajshamani/

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.