The AI Skills Gap: Why Entry-Level Jobs Are Disappearing with Ryan Lufkin

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Right About Now - Legendary Business Advice 31 min 2 speakers 4 chapters transcribed 8 hours ago
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Ryan Alford 0:00
This episode is brought to you by High Level. If you're interested in learning more, visit GoHilevel.com slash Ryan Alford for a 30-day free trial. If you run a business, you know leads rarely arrive when it's convenient. A call comes in while your team is helping another customer. Someone reaches out but the follow-up gets delayed, an invoice sits unsent, or a promising lead gets stuck in the wrong stage of your pipeline. That's why High Level's voice AI and managed AI agents caught my attention. High Level's Voice AI can answer incoming calls, qualify leads using information from your website or uploaded documents, and even book or reschedule appointments. When your team is busy, Voice AI can keep that conversation moving instead of letting a potential customer slip away.
Ryan Alford 0:38
Then High Level's managed AI agents can handle multi-step actions across your CRM. They can update pipeline stages, send invoices, and execute follow-up sequences across SMS, email, and social. For me, the real value of AI isn't adding. adding another complicated tool. It's using technology to handle the work that slows your team down so your people can focus on building relationships, serving customers, and growing the business. If you're ready to create better systems and get more from every opportunity, check out gohilevel.com slash Ryan Alford and see what its AI tools can do for your business.
Ryan Lufkin 1:06
Well, why do I need to be ChatGPT's expert? Someone's gotta check its work. It's great at doing research. It's great at being that assistant and accomplishing tasks that can be time consuming, but it's not infallible. We can't trust it to that level yet. Maybe someday, but we still need to be the experts. We can't offload that to the machines.
Ryan Alford 1:24
You don't win by following the playbook. You win by rewriting it. 700 episodes deep with the people who actually built something real. No theory, no fluff, no shortcuts. This is Right About Now with Ryan Alford. Hello. And welcome to Right About Now. We're always talking about what the world has going on right now in the world of business, marketing, personal development. We cover the gamut ultimately, but we're here to help you get ahead. Entrepreneurs, executives, everyone out there listening, we know you have choices. Thank you for being here. New data shows that about 70% of US workers feel unprepared for today's workforce. That raises a bigger question: is the problem education, employment? Or how we think about skills altogether.
Ryan Alford 2:13
Today I'm joined by Ryan Lufkin, the VP of Global Strategy Instructure. He has spent years helping companies and institutions rethink how people actually become job ready. And we're getting into what's broken and what needs to change. Ryan, welcome to Right About Now. Awesome. Thanks, Ryan. Hey, Ryan and Ryan, you got a good start already, man. We're like brothers from another. Really? Talk to me, man. Instructure. What that word means.
Ryan Lufkin 2:36
We're the makers of Canvas. Canvas learning management system at this point about half of all the college students in North America and about a third of all K twelve twelve students in North America use Canvas on a daily basis in learning. We're all about instruction. Instructure is the name of the company. It's funny, you wear it you wear a canvas shirt to Home Depot and people are like, Oh, you give me flashbacks to college. You wear an instructor shirt, not as many people know. So I always like to explain that connection.
Ryan Alford 2:58
I did recognize that in our notes and that name I was twitching a little bit, I'm not sure.
Ryan Lufkin 3:05
Well it's funny you can tell how good their educators were at designing courses in Canvas if they were like, Oh I love Canvas or Oh I hate Canvas. You're like Yeah. The teacher probably wasn't using it right.
Ryan Alford 3:17
Uh that's your point of view I guess. It's probably how literate they were with technology or
Ryan Lufkin 3:22
And a lot of times it's how much support they had in what does a good online course or a good hybrid course look like. I think too often, especially if they learned really rapidly at the beginning of COVID, our solution grew rapidly because people had to move online in over the course of about two days.

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