Episode 60. Eduardo Alcalde | The Art of Hospitality Leadership

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Recorded04 Apr 2024

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Show notes

And there you have it, the 60th episode! Thank you for being with us! Today we share a captivating conversation between with our host Mauricio Schuler and Eduardo Alcalde on the Schulering Hup Podcast. But before in the first part of the podcast together with Nah-Dja Tien we underscore the indispensable role of innovation and creativity in cultivating happiness in hospitality industry. As we delve into conversation, we narrate a story of ingenuity, showcasing a human-centered design approach through lavish beds and round-the-clock breakfast offerings, fostering a culture of sheer delight.Nah-Dja Tien, emphasizes that creativity transcends intelligence, highlighting the importance of a playful mindset in tackling challenges. In today's technologically-driven landscape, blending creativity with innovation opens up endless avenues for redefining revenue streams. Encouraging innovation and creativity training, alongside fostering technological literacy, promises to usher in a new era of hospitality excellence. As traditional practices evolve to embrace innovation, the industry's horizon brims with promise. Let's champion creativity and embrace the transformative power of innovation.Following the podcast we are coming to the main part. Where we delved deep into Eduardo's illustrious career in the hospitality industry, from his early days at the Swiss school in Mexico City to his experiences managing renowned hotels and resorts across the globe.Eduardo shared valuable insights on leadership, emphasizing the importance of empathy, adaptability, and clear communication when leading multicultural teams. He highlighted the challenges faced during the pandemic, including the difficult task of letting go of employees, but also the resilience and strength required to navigate through such crises.Their discussion also touched upon the evolving landscape of the hospitality industry, particularly in attracting and retaining talent from the new generation. Eduardo emphasized the need for flexibility in hiring and training approaches, recognizing the changing motivations and aspirations of today's workforce.Overall, it was a thought-provoking conversation that shed light on the intricacies of leadership in hospitality and the importance of continuous learning and adaptation in the face of challenges. Stay tuned for more insightful episodes on the Schulering Hup Podcast!Connect with Eduardo via linkedin:https://www.linkedin.com/in/eduardo-alcalde-cancun/Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

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