Hospitality Training Playbook: Inside Manifesto Market’s Success

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Recorded04 Dec 2025

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Are you struggling to fill hospitality jobs or keep your team motivated? With industry turnover rates hitting 72%, the old ways of hiring and training are broken. In this episode, we sit down with Florian Horn, Managing Director of Manifesto Market, to unpack a revolutionary approach to HR that is turning "dead zones" into vibrant cultural hubs in Prague and Berlin. Florian shares his "Blue Ocean" strategy for hospitality training: stop hunting for experience and start hiring for attitude. From the critical psychology of "Day One" (and avoiding the dreaded "shit show" of bad onboarding) to his unique "Jedi & Padawan" peer-mentorship model, this episode is a masterclass in building teams that stay. In this episode, you will learn:The "Hire for Attitude" Strategy: Why technical experience can sometimes be "baggage" and how to spot the right personality for your brand. The "Jedi" Training Model: How to empower your staff to train their future peers, creating immediate trust and accountability. Fixing "Day One": Why the first 24 hours determine if a new hire stays or leaves, and how to treat it like "meeting the in-laws." Managing Gen Z: How to navigate the new "guardrails" of the younger workforce and why respecting their boundaries is a retention superpower. The "Chirpy" Manager: Why emotional contagion matters and how a leader's mood dictates the guest experience. About Our Guest: Florian Horn is the Managing Director at Manifesto Market, a hospitality brand known for transforming neglected urban spaces into cashless, renewable-powered food hubs. With over 18 years of experience—including 11 years at Hard Rock Cafe and roles at Michelin-starred Le Gavroche—Florian is an expert in scaling operations and building high-performance teams across borders. About Manifesto Market: Manifesto is "Europe's largest food hub" concept, blending 20+ restaurants, culture, and technology into a sustainable ecosystem. Their locations in Prague and Berlin are famous for their "good vibes," "urban oasis" atmosphere, and innovative reversible design. #HospitalityTraining #HospitalityJobs #ManifestoMarket #HRStrategy #RestaurantManagement #FlorianHorn #EmployeeRetention #GenZWorkforce #HospitalityLeadershipFind more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

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