Hotel Staff Training: Expense or Investment? With Yamel Henriksen from AHLEI

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Recorded10 Jan 2026

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Is Training an Expense or an Investment? The Real Cost of Turnover with Yamel Henriksen (AHLEI)Do you know how much it truly costs when an employee leaves your hotel?Many hoteliers see training as a "nice-to-have" expense. But when you look at the numbers, the cost of not training is far higher. In this episode of the Schulering Hub Talking Hospitality podcast, Mauricio Schuler sits down with Yamel Henriksen, Area Manager for Europe, Africa, and the Middle East at the American Hotel & Lodging Educational Institute (AHLEI).With over 70 years of history, AHLEI is the global leader in hospitality certification, helping professionals from frontline staff to general managers build successful careers. Yamel shares her inspiring journey from organizing events as a student to leading education across three continents, and explains why training is not just about business—it is a moral choice.In this episode, we uncover:The Shocking Cost of Turnover: Why replacing a single manager can cost up to €10,000 in recruitment fees alone—plus months of lost productivity.Return on "Individual": Why the best investment isn't just in your property, but in the people who bring it to life.Simple Steps for Independent Hotels: You don't need a big budget. Learn how to build a learning culture with just 10 minutes a day and simple public recognition.The Future of Learning: How Artificial Intelligence (AI) will help us identify skill gaps and personalize training, allowing humans to focus on what matters most: empathy and service.Whether you manage a small boutique hotel or a large corporate team, this conversation will change how you think about your staff. As Yamel says, "It is always cheaper to prepare the people you already have than to pay to repair the damage of losing them".Tune in to learn how to turn your hotel into a place where talent wants to stay.Resources Mentioned:Guest: Yamel Henriksen – Connect on LinkedInOrganization: American Hotel & Lodging Educational Institute (AHLEI) – Visit WebsiteHost: Mauricio Schuler | SchuleringFind more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

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