The Future of Hospitality | Nah-Dja Tien

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Recorded18 Sep 2025

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Why do so many hotel employees leave within months, despite good pay and great properties? And how can independent hoteliers reduce turnover while improving guest experience?In this 3-part mini-series of Talking Hospitality, host Mauricio Schuler sits down with hospitality leader Nah-Dja Tien to explore the past, present, and future of hotel onboarding.Episode 1 – Past: From Disney University’s rigorous onboarding to boutique hotels relying on shadowing, we uncover what shaped today’s practices—and why they often fail.Episode 2 – Present: The reality of high turnover, overworked managers, and why so many onboarding processes still miss the mark.Episode 3 – Future: How hotel will look like, what segments will shine and which ones will fight? And the core of hospitality is...📊 Did you know? Structured onboarding increases retention by 69% and training investments boost profit margins by 24%.If you’re an independent hotel owner, GM, or HR leader, this series gives you practical strategies to reduce staff turnover, improve training, and create stronger hotel teams.👉 Subscribe now and follow the full series—Past, Present, Future.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

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