SMB Community Podcast

Partner Conflicts

27 Jun 2024

Contributed by Lukas

1.) The MSP Question of The Week How do you deal with partner conflict? We discuss the "Four R's" of conflict resolution: Recognize, Reflect, Respond,...

Louis Erickson & Sam Blowes of Bit-Wizards

25 Jun 2024

Contributed by Lukas

Host James sits down with Louis Erickson and Sam Blowes of Bit-Wizards for an exclusive interview.  Louis Erickson is the co-founder and COO, an...

Tracking Vending Subscriptions

20 Jun 2024

Contributed by Lukas

1.) Notes On The News  Cybersecurity, AI, and now...M&A? We discuss our opinion on the next new hot topic of the techworld.  Also, Microsoft now bac...

VCISO Training and the Coolest Niche in SMB IT

13 Jun 2024

Contributed by Lukas

Host Karl attended the ChannelPro Live event in Columbus, Ohio. He interviewed two folks who are doing some cool things.  Wayne Small from Australia ...

Determining Employee Compensation

06 Jun 2024

Contributed by Lukas

1.) MSP Question of The Week Employee Compenstion--How much is too much or too little? --- 2.) Notes on The News  Amy blog article – Financial Crim...

Employee Accountability for Subpar Performance

30 May 2024

Contributed by Lukas

1.) MSP Question of The Week How do you hold employees accountable for subpar performance? --- 2.) James at SMB Techfest James kicked off the first se...

How To Purchase an MSP with No Money Down

23 May 2024

Contributed by Lukas

1.) The MSP Question of The Week How do you buy another MSP with no money down? --- 2.) Notes on The News Kaseya 365 subscription debuts at $3.99! ht...

Endpoint Detection and Response for the MacOS with Huntress

16 May 2024

Contributed by Lukas

Host Karl Palachuk interviews Wes Hutcherson and Stuart Ashenbrenner from Huntress on the challenges and (and victories) of securing macOS endpoints. ...

Banning Non-compete Agreements?

09 May 2024

Contributed by Lukas

1.) MSP Question of the Week Should you ban Non-compete Agreements?  --- 2.) Notes on The News  Big Tech firms lost its dream status due to layoffs ...

Do MSPs Prefer iPhones or Androids?

02 May 2024

Contributed by Lukas

1.) MSP Question of The Week Which do you prefer: iPhone or Android? Is there a clear winner?  --- 2.) Notes on The News     What are the current ...

Charging for Onsite Travel?

25 Apr 2024

Contributed by Lukas

1.) The MSP Question of The Week  Should you charge for onsite travel?  And what's best--Price per seat or per device?   --- 2.) Notes on The News...

Dima Kumets of Huntress Labs

18 Apr 2024

Contributed by Lukas

Host Karl caught up with Dima Kumets, Principal Product Manager at Huntress Labs focused on their Security Awareness Training product. It was an enter...

Reselling Copilot As A Service?

11 Apr 2024

Contributed by Lukas

1.) MSP Question of The Week Is there an opportunity there for MSPs to resell consulting service around copilot? --- 2.) Notes on The News  Windows f...

Tracking MDF As a Small MSP

04 Apr 2024

Contributed by Lukas

1.) MSP Question of The Week Is it worth the time to track MDF/Rebates from your vendors partners if you are a small MSP? --- 2.) Notes on The News  ...

Should Remote Workers Return to The Office?

28 Mar 2024

Contributed by Lukas

Host Amy and James are back!  1.) MSP Question of The Week: Should you force remote workers back in to the office? And do workers prefer weekly, bi-...

Karl Palachuk at Channel Partners 2024

21 Mar 2024

Contributed by Lukas

We follow Karl Palachuk as he makes his way through Channel Partners Expo 2024!    Thank you to our guests (in order): Dave Seibert of SMBTechFest ...

Stephen Thomas of Asigra

14 Mar 2024

Contributed by Lukas

Karl interviewed Stephen Thomas from Asigra. Thomas oversees global revenue and shapes the sales and customer success strategy. He is an accomplished ...

Christophe Reglate of SXIPHER

07 Mar 2024

Contributed by Lukas

Host James sits down with Christophe Reglate of SXIPHER. Look out for the PROMO for 20% off in the month of March! https://www.sxipher.ai/ https://www...

Competing As A Small MSP

29 Feb 2024

Contributed by Lukas

Yes, another opener about the weather. ;)    1.)  The MSP Question of The Week How can small MSPs compete with larger firms in the same market? ht...

Identifying Worthwhile Opportunities

22 Feb 2024

Contributed by Lukas

We are back after the long weekend with great hair... 1.) MSP Question of the week:  How do you qualify an opportunity so you don't waste your time? ...

Val King of Whitehat Technologies

15 Feb 2024

Contributed by Lukas

Host James sits down with Val King. Val is the CEO of Whitehat Virtual Technologies and responsible for day-to-day-operations, as well as leading the ...

Work Culture and Business Acquisition

08 Feb 2024

Contributed by Lukas

1.) MSP Question of The Week How important is work culture as it relates to acquisition or merger? and Why everything boils down to customer experienc...

How Do MSPs Deal with Stress?

01 Feb 2024

Contributed by Lukas

1.) MSP Question of The Week   How do busy MSP business owners deal with stress?   Host Amy and Host James discuss their strategies.    ---   2.)...

What is The Best Business Structure For MSPs?

25 Jan 2024

Contributed by Lukas

Host Amy and Host James catch up and catch a tan.    1.) MSP Question of The Week   What is the best business structure for new MSPs?   See: http...

Yearly Business Goals and Objectives

25 Jan 2024

Contributed by Lukas

*Due to a small error, we are re-releasing this episode that was originally set for January 19th, 2024. Thanks for understanding. :-) 1.)  Should you...

Jerry Koutavas of ASCII

04 Jan 2024

Contributed by Lukas

Host Karl sits down with friend, Jerry Koutavas. As President of The ASCII Group, Jerry Koutavas is responsible for creating resources and services ai...

Big Tech Layoffs Coming

28 Dec 2023

Contributed by Lukas

1.) MSP Question of the week:  Will the US economy adversely affect my business?          In summation, it will...if YOU let it. And what does t...

Desmystify Selling with Microsoft with Rob Fegan

21 Dec 2023

Contributed by Lukas

Host James sits down with Venvito's Founder Rob Fegan on partnering with Microsoft.  Venvito was formed to teach other Microsoft partners how to harn...

The Best Commission Plan for Salespeople

14 Dec 2023

Contributed by Lukas

Today the SMBCP is whole again: Karl is back!      1.) MSP Question of The Week   What is the best commission plan for salespeople?    ---   2....

Julian Caldwell: What CIOs Look For in an MSP

07 Dec 2023

Contributed by Lukas

In this week's edition of SMBCP, we sit down with the Chief Information Officer of TS Banking Group, Julian Caldwell. We discussed how to get into the...

Karl at SMB IT Pro Con Australia!

30 Nov 2023

Contributed by Lukas

Host Karl goes down under for the SMB IT Pro Con! In this episode, Karl captures bite-sized interviews with the best in the industry.  Featuring (In ...

SMBCP's Smart Person: Chip Reaves

23 Nov 2023

Contributed by Lukas

Happy Thanksgiving!   In this turkey day edition of SMBCP, we have Chip Reaves in the studio! Chip's expertise is in Microsoft software, teaching cou...

Increasing Your Business's Value BEFORE Selling

16 Nov 2023

Contributed by Lukas

For this week's episode, we are joined by our co-host Amy Babinchak!  ---         1.) The MSP Question of the Week What can you do NOW to increa...

Your Clients Hires Your Employee -- Now What?

09 Nov 2023

Contributed by Lukas

1.) MSP Question of The Week          What do you do when your customer hires one of your employees? Have you prepared with a non-solicitation in...

What's Next for Alex Farling?

02 Nov 2023

Contributed by Lukas

In this episode of the SMBC podcast, we have three special cohost!   Host James sits with Alex Farling, Wes Spencer and Kyle Christensen of Empath.  ...

What Is Your Unique Selling Proposition?

26 Oct 2023

Contributed by Lukas

1.) The MSP Question of the Week   What is your unique selling proposition? Or your "superpower"?   ---   2.) Notes on the News    Understanding ...

MSP Packaging and Pricing

19 Oct 2023

Contributed by Lukas

1.) What's Up with You?   One of our favorite topics on the show: What do you prefer--the large events or the smaller events?    Let us know and se...

What Is Your Favorite Password Tool?

12 Oct 2023

Contributed by Lukas

1.) MSP Question of The Week          What is your favorite password tool? --- 2.) Five Minutes with a Smart Person – Lori Hardke  Host Karl d...

How To Compensate Fully Remote Workers

05 Oct 2023

Contributed by Lukas

In this episode of SMBCP, Host James quickfires some insight on today's hot topics: How to compensate fully remote workers, dealing with late payers, ...

Husband and Wife at the Same Company: Yes or No?

28 Sep 2023

Contributed by Lukas

Today's special episode of SMBCP we have a special guest host, Donna Blum.  1.) The MSP Question of the Week         Is it a good idea for couple...

When Should I Hire My First Sales Person?

21 Sep 2023

Contributed by Lukas

1.) MSP Question of the Week  When should I hire my first sales person? --- 2.) Smart Person - Brianna Haun  Brianna's passion is to provide a level...

Burned by the "Big Guys" with Jason Miller of BitLyft

14 Sep 2023

Contributed by Lukas

In this special edition of the SMB Community Podcast, host James sits down for an in-depth discussion with Jason Miller Jason Miller - founder and CEO...

What is EOS?

07 Sep 2023

Contributed by Lukas

1.) MSP Question of the Week What the heck is EOS? We break down Entrepreneurial Operating System. Recommended reading: https://www.amazon.com/What-...

What's Best--Remote or In The Office?

31 Aug 2023

Contributed by Lukas

1.) MSP Question of The Week Do your workers come into the office, work remote or hybrid? --- 2.) Five minutes with a Smart Person Host Karl sits down...

Social Events with MSP Clients

24 Aug 2023

Contributed by Lukas

Segment One: The MSP Question of the Week  Do you attend social events with clients? --- Segment Two: Notes on the News  ChatGPT is getting alarming...

MSP Events

17 Aug 2023

Contributed by Lukas

Segment One: The MSP Question of The Week How many shows should an MSP attend in a year? --- Segment Two: Minutes with A Smart Person - Jake Gregorich...

Businesses Don't Fail

09 Aug 2023

Contributed by Lukas

For this edition of SMBCP, Host Karl sits down with two lovely guests in two seperate five minutes with a smart person. Five Minutes with a Smart Pers...

The IT Magnificent Seven

03 Aug 2023

Contributed by Lukas

Segment One: MSP Question of the Week/Notes on the News We combine our two segments-- With Twitter X's arrival (and departure, which social media shou...

Marketing for the MSP with Charlene Ignacio

27 Jul 2023

Contributed by Lukas

Today Hosts James welcomes our guest co-host: Charlene Ignacio! Being from Hawaii, she makes friends everywhere she goes. What you see online is what ...

Generative AI's Impact

20 Jul 2023

Contributed by Lukas

Segement One: MSP Question of the Week From Janet Schijns, a question and a survey: "Today I am thinking about how Generative AI will impact the chann...

Cage Fight

13 Jul 2023

Contributed by Lukas

Segment One: The MSP Question of The Week I have clients that have three PCs but don't need a whole lot, what should I do? Segment Two: Five Minutes w...

"Technical" Person Necessary for Success?

05 Jul 2023

Contributed by Lukas

We catch up with Host Karl and Host Amy. Find out who's smoke free. Segment One: The MSP Question of the Week   Do you have to be a "technical" perso...

Pax8 Marketplace

29 Jun 2023

Contributed by Lukas

Segment One: Notes on the News We sit down with Amy B and James and discuss the PAX8 marketplace Microsoft $5 Subscription Based Business Assist, and ...

When Do You Cut-off Your Deadbeat Client?

22 Jun 2023

Contributed by Lukas

Segment One: What are you up to? Amy B, James, and Karl--3/4th of our wonderful hosts join is for today's episode. Amy B joins on the road as she driv...

Do Laptops Need More Ports?

15 Jun 2023

Contributed by Lukas

Segment One: What are you up to? Host Amy B and Karl discuss the latest in flower power. --- Segment Two: Five Minutes with a Smart Person - Allen Edw...

What's more important: People or Process?

08 Jun 2023

Contributed by Lukas

Segment One: What are you up to? Karl just wrapped up the SMB Online Conference!  Check it out here: https://smbonlineconference.com  Three days of ...

Australia and Certifications in IT

01 Jun 2023

Contributed by Lukas

Host Amy and James take over the pod once again. Segment One: What are you up to? Amy and Karl finalize their sessions for the SMB IT Pro conference i...

Mini Episode: Karl Goes to Channel Partners!

25 May 2023

Contributed by Lukas

In today's special episode, Host Karl heads out to Channel Partner's Las Vegas. We follow him on his adventures through the vendor hall. So what do th...

Social Media Marketing and Brand Awareness

18 May 2023

Contributed by Lukas

We catch up with hosts Amy B and James!  Segment One: So what's up with you?  Amy B is back from Channel Partners!  Here takeaway: The expo hall is...

Astronauts & the Easiest Security Solution

11 May 2023

Contributed by Lukas

Today, our host congregate from their hotel rooms.  --- Segment One: 5 Minutes with a Smart Person - Larry Mandelberg We speak with Larry Mandelberg....

Industry Stats…Good and Ugly (No Bad)

04 May 2023

Contributed by Lukas

Segment One: What's New in the News and Parrots on Zoom "Stats" from Syncro MSP: https://storage.pardot.com/498741/1680897830mTi9uJgH/MSP_Resources_C...

Low Hanging Fruit

27 Apr 2023

Contributed by Lukas

Amy B and Amy L talk about the economics of small business acquisition and what's happening in the market. Segment One: What are you up to?  We catch...

AI News and other Click-Bait

20 Apr 2023

Contributed by Lukas

Segment One: What Are You Up To? April and May is a busy month for our hosts. Check out one of their many events! Asigra Webinar April 19th - https:/...

Is the Era of the IT Generalist Behind Us?

13 Apr 2023

Contributed by Lukas

Segment One: What's Goin On with You? Amy's installs windows...also what is your preferred meetings app? And while we're on the topic of virtual meeti...

April Fool's Day and AI

06 Apr 2023

Contributed by Lukas

Segment One: Amy's First Company & Some Updates   April 1st marks the anniversary of Amy B's first company. We discuss how she got here. --- Segment...

Navigating Introversion & MSP Blogs

30 Mar 2023

Contributed by Lukas

This just in: James will order your pizzas for you.    Segment One: 15 Minutes w/ a Smart Person - Featuring Barbara A. Boldt Amy B. sits down with ...

Notes on the News, Amy B Bought a Book, & (1)5 Minutes with a Smart Guy featuring Asigra's Eric Simmons

23 Mar 2023

Contributed by Lukas

Segment One: Notes on the News and Amy B Bought a Book! SVB - Silicon Valley Bank failed fast...Twitter may have played a role Does this mean anything...

Tik Tok Time Limit, Five Minutes with Brian Mahon, & A Little Bit about Everything

16 Mar 2023

Contributed by Lukas

Today -- Amy's B's Binaural Beats. Ft. Coughs...Subscribe for more. --- Segment One: Tik Tok Time Limit In effort to reduce teen screen time, Tik Tok ...

Karl Goes to ASCII Edge Featuring Sebastian Uchima, Ryan Cloutier, Frank Raimondi, & Trevor Digerolamo

09 Mar 2023

Contributed by Lukas

In this special editions of SMBCP, we follow Karl on his journey at ASCII Edge. We have four bite sized interviews with four smart guys: Sebastian Uch...

Bing AI's Codependency, Five Minutes with Rich Freeman, & MSP Tools & Weakness in SMB

02 Mar 2023

Contributed by Lukas

Weather alert: Amy B's eletricity is out by ice storm so she joins us by phone while Karl enjoys the sun in snowy Southern California...  Segment One...

The Right to Repair, Michael Callahan & Rayanne Buchianico, & the Legal Component of What We Do

23 Feb 2023

Contributed by Lukas

Have a question or comment for us? Want your question or comment to be featured on the next episode? Send it here: [email protected] Use ...

Bing AI, Five Minutes with Sam Saab, and Have You Seen the Green Comet Yet?

16 Feb 2023

Contributed by Lukas

This podcast is not sponsored by big AI...but if anyone is offering, we're listening. Segment One: Bing AI In the race for the best search engine, Mic...

The Return of Live Shows, chatGPT and the Green Comet, & Our Podcast is #1

09 Feb 2023

Contributed by Lukas

The answer is yes--It is another chatGPT episode... --- Segment One: Rob Rae joins Pax8 and the return of MSP Shows We discuss going public versus an ...

Layoffers Wanna be with You Everywhere, Dave Seibert's Adventure in Concrete World, & Upcoming Events

02 Feb 2023

Contributed by Lukas

Our OG, legend, matriach, and instagram hawties hath returned. What are the meaning of all these nicknames and which belong to who? Find out in today'...

Five Minutes with Dave Seibert, YOUR Personal Goals, & What's New in the News

26 Jan 2023

Contributed by Lukas

Amy B has returned from a January in the UK. Brr! That said, we are happy to report that she kept warm and the pubs are a-boomin'... Segment One: Fiv...

News, Customer Service, and ChatGPT

19 Jan 2023

Contributed by Lukas

Amy B. is off to England so it's up to Karl, Amy L, James, and content creating AI to get us through the day...   Segment One: Customer Service gone...

SMB Community Podcast - Peer Groups, Interactive Videos, and What's on Our Radar

12 Jan 2023

Contributed by Lukas

Through rolling blackouts and timezones, our team prevail for another special all-hosts episode of the Small Biz Community Podcast.  Before we get in...

We are rebooted for 2023!

05 Jan 2023

Contributed by Lukas

New music, new intro, new everything. We reboot the entire podcast format, and welcome new host Amy Luby. Our Hosts are:  Amy Babinchak - https://w...

Mathieu Manaigre - Simplified Sales Process

29 Dec 2022

Contributed by Lukas

Happy New Years! For our last episode of 2022, Host James chats with Mathieu Manaigre. Published author and a mastermind of overlapping calendars, Mat...

Yvette Steel - Diversity, Equity, and Inclusion

22 Dec 2022

Contributed by Lukas

Host Karl catches up with Yvette Steele. Yvette Steele is a global diversity, equity, and inclusion (DEI) leader building inclusive and equitable work...

The Five Employee Rules You Can't Forget - No matter what

15 Dec 2022

Contributed by Lukas

Karl Palachuk has a major announcement . . . followed by a discussion of The Five Employee Rules You Can't Forget - No matter how difficult the job ma...

Righter Kunkel - Cyberfit Summit 2022

08 Dec 2022

Contributed by Lukas

Host Karl sits with Acronis's Righter Kunkel at the Cyberfit Summit 2022!  Righter is a seasoned leader with responsibilities for strategy, design, i...

Michael Callahan - Cyberfit Summit 2022

01 Dec 2022

Contributed by Lukas

Host Karl sits with Acronis's Michael Callahan at Cyberfit Summit! Michael is a security marketing executive with the rare combination of branding, pr...

Fire Clients - or Prune Your Client Garden - with Erick Simpson

24 Nov 2022

Contributed by Lukas

Fire Clients - or Prune Your Client Garden - with Erick Simpson and Karl Palachuk Recently, our friend Erick Simpson blogged that "end of year" is a g...

Hartland Ross - Mergers and Acquisitions

17 Nov 2022

Contributed by Lukas

Jost James sits down with Hartland Ross. Hartland Ross is a digital marketing strategist, founder and president of eBridge Marketing Solutions – a d...

Loren Williams - Retired Computers to Bridge the Digital Divide

10 Nov 2022

Contributed by Lukas

Host Karl sits down with Loren Williams of PCs for People. After more than 25 years working for IBM and other companies that bought, sold, and leased ...

Patrick Clements & Mike Clements - Track your Most Valuable Asset: Time

03 Nov 2022

Contributed by Lukas

Host Karl speaks with Patrick and Mike Clements of SherpaDesk.  As co-founder and CEO of SherpaDesk, Patrick is committed to delivering a powerful e...

Anne Hall - Agreements with Ongoing Guidance and Support

27 Oct 2022

Contributed by Lukas

Host Karl speaks with Anne Hall. Anne Hall is the owner and founder of ITagree – The Agreement Lifeguard, providing legal agreements-as-a-service gl...

Donna Turgeon - Creating a Unique Channel Program for Cybersecurity

20 Oct 2022

Contributed by Lukas

Host Karl speaks with Donna Turgeon. In her role as head of channel, Donna will lead Infosec's channel sales team and indirect go-to-market strategy, ...

David Charest - How to Sell More with an Engaging Email Marketing Strategy

13 Oct 2022

Contributed by Lukas

Host Karl speaks with Dave Charest. Dave Charest is Director of Small Business Success at Constant Contact, the online marketing leader trusted by mil...

Brian Laufer - Overcoming Supply Chain Issues for the MSP

06 Oct 2022

Contributed by Lukas

Host Karl chats with Brian Laufer. Brian Laufer is the Vice President of QuoteWerks. With a background in IT consulting, software development, and gov...

Frank Vitagliano - How ESG Initiatives Impact the SMB Channel

29 Sep 2022

Contributed by Lukas

Frank Vitagliano has served as the GTDC's chief executive officer since April 2019. His focus is on strengthening partnerships between members and ven...

Jonathan Seelig - Going beyond the public cloud with managed services on your own infrastructure

22 Sep 2022

Contributed by Lukas

Host Karl chats with Jonathan Seelig. Jonathan Seelig is the Executive Chairman and Chief Evangelist of Ridge. He co-founded Ridge with the goal of bu...

Erin Meyers & Jadon Cruz Montero - Modern Security Operations

15 Sep 2022

Contributed by Lukas

In this edition of SMBCP, Host Karl catches up with Jadon and Erin of Bitdefender on the latest of Modern Security Operations. Learn the differences b...

Daniel Wang - Use Data Driven Process Automation to Move your MSP Game to a New Level

08 Sep 2022

Contributed by Lukas

Host James chats with Daniel Wang of MSPbots. Daniel Wang is a seasoned MSP owner, and CEO of MSPbots, a software platform that uses dashboards, and ...

Robert Scott - A Cloud-Based Customer Contracting Solution

01 Sep 2022

Contributed by Lukas

Host Karl speaks with Robert Scott of Scott & Scott LLP. Robert Scott represents mid-market and large enterprise companies in software license transac...

Chase Doelling - Consolidating IT in SMB

04 Aug 2022

Contributed by Lukas

Host Karl chats with Chase of JumpCloud. Chase Doelling is the Principal Strategist at cloud directory platform provider JumpCloud, where he leads the...

Robert Sawyer and Daniel Daraban of Bitdefender - Become Your Customers' Strategic Partner with XDR

28 Jul 2022

Contributed by Lukas

In this edition of SMBCP, Host Karl sits down with Robert Sawyer and Daniel Daraban to discuss Bitdefender's GravityZone XDR (extended detection and r...

Lee Darke - Empowering Canadian MSP's with Professional & Modern Standards

21 Jul 2022

Contributed by Lukas

Host Karl speaks with Lee Darke of Information Technology Service Providers of Canada, a non-Profit organization dedicated to the Canadian IT Services...

Erin Meyers & Jadon Montero of Bitdefender - Introducing MDR Foundations for MSPs!

14 Jul 2022

Contributed by Lukas

Skill gap, tools complexity, alert fatigue, and other market challenges have become increasingly difficult to navigate in the MSP space. And for those...