SMB Community Podcast

Angela Schroeder - Living in Your Own Unique Genius

07 Jul 2022

Contributed by Lukas

Host James chats with Angela Schroeder. Angela is an entrepreneur, author, speaker, coach, connector, and life-long learner. Angela is passionate abou...

Richard Tallman & Michael Reeves of Bitdefender - Why do MSPs and their customers need MDR services

30 Jun 2022

Contributed by Lukas

Host Karl chats with Richard Tallman & Michael Reeves of Bitdefender.  Richard Tallman is a 20+ year veteran in the technology industry merging the p...

Eveline Buchatskiy - Bringing AI to The Masses with Low Code

23 Jun 2022

Contributed by Lukas

Host Karl chats with Eveline of airSlate. airSlate is a Boston-based technology company specializing in no-code automation solutions, specifically in ...

Toby Nangle of Field Effect: Hands Free Cybersecurity – A Roadmap to MSP Growth

16 Jun 2022

Contributed by Lukas

Host Karl welcomes back Toby Nangle, the Global Director, Channels and Partnership at Field Effect to talk about a new white paper highlighting partne...

Frank Raimondi - Building Cyber Hygiene with Vulnerability Management Programs

09 Jun 2022

Contributed by Lukas

Host Karl speaks with Frank Raimondi of IGI Cyberlabs.  Frank currently is the VP of Channel Development for IGI CyberLabs, a MSP focused tool that d...

Owen McGab Enaohwo - Get Your Employees to Document Procedures

08 Jun 2022

Contributed by Lukas

Host Karl chats with Owen McGab Enaohwo. Owen McGab Enaohwo is the CEO and Co-founder of SweetProcess, an easy-to-use software that enables company ex...

Marnie Stockman - The Formula for Customer Success

07 Jun 2022

Contributed by Lukas

Host Karl chats with Marnie Stockman. Marnie Stockman, Ed.D. started her career in Customer Success with the toughest customers of all - high school m...

Jeff Nevins & Josh Wittman - M365 Baselines: Automate and Standard Configurations

07 Jun 2022

Contributed by Lukas

Host James speaks with Jeff Nevins and Josh Wittman of Simeon Cloud. Jeff has worked in roles ranging from architecture and implementation of complex ...

Heather Johnson - Hiring an MSP as a Customer

02 Jun 2022

Contributed by Lukas

Host Amy speaks with Heather Johnson Heather Johnson, MBA, has her background in business consultation and senior leadership. She co-founded Gozynta i...

Gil Cargill - Sales Management Process

26 May 2022

Contributed by Lukas

Host Karl speaks with Gil Cargill of Cargill Consulting.  Today we discuss coaching and consulting in Sales Process Managment.  "The sales function ...

Susanne Tedrick - Cloud Strategy for SMBs

19 May 2022

Contributed by Lukas

Host Karl interviewed Susanne Tedrick. Susanne is a Cloud Infrastructure Specialist for Azure. She's also a published author, and President of CompTIA...

Alex Farling - Quarterly Business Reviews for MSPs

12 May 2022

Contributed by Lukas

Host James speaks to Alex Farling on the QBR Process.  As a recovering MSP owner and co-founder of Lifecycle Insights, Alex is working with hundreds...

Bob Coppedge - The MSP'S Survival Guide to Co-Managed IT Services

05 May 2022

Contributed by Lukas

Host Karl chats with Bob Coppedge on his book The MSP'S Survival Guide to Co-Managed IT Services Bob has written the only two books on the topic of C...

Jeffery Ponts - Has Private Equity Been Good for The Channel Partner or Customer

28 Apr 2022

Contributed by Lukas

Host Karl speaks with Jeffery Ponts.   Jeffery is COO and Co-Founder of Datatel Solutions Inc (www.datatelsolutions.com) which was founded in early 2...

Dave Sobel - News and Commentary in the IT Space & More!

21 Apr 2022

Contributed by Lukas

Host Karl chats with Dave Sobel from MSP Radio and The Business of Tech (and the Killing IT podcast).   Dave is regarded as a leading expert on IT an...

CWell Marketing - Focused Marketing Made Easy

14 Apr 2022

Contributed by Lukas

Host Karl caught up with three c-level folks from CWell Marketing: Lane McDowell – CEO /Head of Customer Success at Cwell Marketing Owned and Operat...

Zack Fair - Web Filtering with Safe DNS

07 Apr 2022

Contributed by Lukas

Host Amy speaks with the Zack Fair on web filtering with SafeDNS. Zack is the Business Development Manager at SafeDNS and an IT enthusiast SafeDNS bre...

Charles Preston - Human Risk Management - The next evolution of user-focused security for MSPs

31 Mar 2022

Contributed by Lukas

Host Karl speaks to Charles Preston on Human Risk Managment (HRM), Security awareness training, amd simulated phishing.  Charles Preston is the CEO &...

Andy Anderson - Cyberinsurance Should Be an Opportunity for MSPs, Not a Problem

24 Mar 2022

Contributed by Lukas

Hosts Karl interviews Andy Liverman Anderson is the CEO and Co-Founder of DataStream Insurance. Andy has close to a decade of experience in cybersecur...

Corey Kirkendoll - The Relationship Business of IT

17 Mar 2022

Contributed by Lukas

Corey Kirkendoll is the President & CEO of 5K Technical Services. 5K Technical Service, is an award- winning Managed Service Provider (MSP) company th...

Jennifer Bleam - Simplified Cybersecurity Sales for MSPs

10 Mar 2022

Contributed by Lukas

Host Karl talked to author and entrepreneur Jennifer Bleam about her new book: Simplified Cybersecurity Sales for MSPs. By now, the majority of your l...

Cam Roberson: Choose Your Security Solutions Based on Actual Threats, Not the Acronym-du-Jour

03 Mar 2022

Contributed by Lukas

Host Karl talked to Cam Roberson, Vice President of Beachhead Solutions about choosing the right security tools.  BeachheadSecure for MSPs provides a...

MJ Shoer on CompTIA Community, CCF, and More

24 Feb 2022

Contributed by Lukas

Host Karl caught up with MJ Shoer, the Chief Community Officer at CompTIA. MJ is responsible for leading a team of passionate leaders who deliver prog...

Sales Development and Appointment Setting

17 Feb 2022

Contributed by Lukas

Host James caught up with founder of Arsenal, Aaron Asher, to talk Sales Development and Appointment Setting. Since its inception in early 2019, Aaron...

Karl Palachuk on Setting Requirements for Your Clients

10 Feb 2022

Contributed by Lukas

In this special edition, I lay out some information on choosing clients, setting expectations, and getting clients to play their role in your company....

Ron Pelletier on Cyber Incident Response

03 Feb 2022

Contributed by Lukas

Cyber Incidents, Cybersecurity Insurance, and SMBs. Host Karl interviewed Ron Pelletier from Pondurance. Pondurance is a cybersecurity incident respon...

Field Effect on Changing Security Requirements for MSPs

27 Jan 2022

Contributed by Lukas

This is the first in a series of interviews we'll be doing with Field Effect in 2022. Host Karl talked to Toby Nangle, Global Channel and Partnerships...

Vince Gerasolo - Working on a Four-Day Work Week for IT

20 Jan 2022

Contributed by Lukas

Host Karl caught up with Vince Gerasolo of DaVinci Network Solutions of Toronto, Canada. In April of 2020, Vince started an experiment with a four-da...

Vince Gerasolo - Working on a Four-Day Work Week for IT

20 Jan 2022

Contributed by Lukas

Host Karl caught up with Vince Gerasolo of DaVinci Network Solutions of Toronto, Canada. In April of 2020, Vince started an experiment with a four-day...

Gil Cargill - How to Sell So The Client Never Asks about The Price

13 Jan 2022

Contributed by Lukas

Host Karl caught up sales trainer and coach Gil Cargill to talk about the importance of business-focused communication during sales calls. You hear it...

Chris Barber - MSP and Board Member, NSITSP

06 Jan 2022

Contributed by Lukas

Host Karl interviews Christopher Barber, a Maryland MSP. Chris' MSP is called Cheaper than a Geek. Chris refers to himself as the Chief Nerd at Cheape...

Dave Seibert on 2021, 2022, and the SMB IT Community

30 Dec 2021

Contributed by Lukas

I love talking with Dave Seibert for lots of reasons: One is his optimism. Before we hit the record button, he just kept going on and on about all the...

Use AI to build a successful mobile app for a mid-sized business

23 Dec 2021

Contributed by Lukas

Host Karl caught up with Vadim Peskov, CEO and Founder at Diffco. The company develops mobile AI and computer vision solutions. Vadim has a lot of exp...

Artificial Intelligence Systems with Empathy and Strategy

16 Dec 2021

Contributed by Lukas

Host Karl talks with Scott Sandland from Cyrano.ai, a company that is developing smart "AI" software that will help counselors address some tough emot...

Launch of Channel Program - What Does IT Mean For MSPs?

09 Dec 2021

Contributed by Lukas

Host Karl talked to Matt Solomon and Kevin Lancaster from Channel Program. They are producing a series of new programs for the SMB IT Channel, includi...

AOM - Alternative to OEM

02 Dec 2021

Contributed by Lukas

Host Karl interviews Harry Brelsford and Scott Lopez about maintenance as the great new MSP opportunity. Scott is the creator of AOM - Alternative to ...

Get Your Organization Truly Engaged in Cybersecurity Training

25 Nov 2021

Contributed by Lukas

Host Karl interviewed Manoj Srivastava, General Manager of ID Agent and Graphus. Today's employees have a better understanding of cybersecurity risks ...

Karl Palachuk on Engaging Clients in a Never-Ending Security Conversation

18 Nov 2021

Contributed by Lukas

From Karl: Everyone is a little overwhelmed with the fast-changing world of cybersecurity and what we should be doing. I wanted to give folks some cle...

Capturing Value with TDSYNNEX StellrCloud

11 Nov 2021

Contributed by Lukas

Host James Kernan interviews Dakota Fitzgerald from the new TDSynnex to discuss the Tech Data-Synnex merger and what it means for IT Service Providers...

Cyvatar - Your Cyber Avatar

04 Nov 2021

Contributed by Lukas

Host Karl talked to Corey White. Corey is a proven security industry veteran with more than 25 years of success building and implementing security str...

Larry Mandelberg - NSITSP Board Member and Business Consultant

28 Oct 2021

Contributed by Lukas

Host Karl talked to Larry Mandelberg, one of the founding members of the National Society of IT Service Providers Board of Directors. Larry is a long-...

Field Effect Helps you Build a Successful Managed Security Practice

21 Oct 2021

Contributed by Lukas

Host Karl caught up with Toby Nangle, a channel sales pro with Field Effect. With a 23-year career in technology channel sales, Toby has worked extens...

Calyptix Launches Community Shield - Host Amy Babinchak

14 Oct 2021

Contributed by Lukas

Host Amy interviewed Ben Yarbrough, CEO at Calyptix Security Corporation about their new product launch. Ben founded in 2005 and has focused on the Sm...

Noelle Johnson on Diversity Equity and Inclusion in Technology

07 Oct 2021

Contributed by Lukas

Host Karl talked to Noelle Johnson, Co-Founder and Learning and Development Partner with Johnson Squared Consulting. Noelle has over a decade of exper...

The Power of Content Repurposing with Amy Woods

30 Sep 2021

Contributed by Lukas

Host James Kernan interviews Amy Woods from Content 10X. Amy is an expert in content repurposing and the Founder of Content 10x – a niche creative a...

Marvin Bee - Podnutz Pro, Florida Man, and Growing Your MSP Business

23 Sep 2021

Contributed by Lukas

Host Karl caught up with Marvin Bee from Fort Lauderdale, FL. Marvin runs MB Systems of South Florida Inc. You may know Marvin at the host of the Podn...

Dave Seibert - Connector, Coach, and Conference Organizer Extraordinaire

16 Sep 2021

Contributed by Lukas

Karl caught up his long-time friend Dave Seibert. Dave is a managed service provider, a Microsoft MVP, organizer of the SMB Techfest events, and much,...

Matter365 - Helping MSPs and VARs provide vertically integrated solutions in Microsoft 365

09 Sep 2021

Contributed by Lukas

Host Karl talked to Abe Stein, Co-founder and General Manager at Matter365. Matter365 is a practice management solution for law firms, accounting firm...

Why Cybersecurity Is an Imperative for Small Business

02 Sep 2021

Contributed by Lukas

Host Karl interviews Jim Goldman from Trava Security, Inc. Jim wrote the book on cyber security, literally! He is a nationally published author and fr...

Ian Luckett - Innovate to Success in 2021

26 Aug 2021

Contributed by Lukas

IT/MSP Business Growth Coaching Services  Host Karl interviews Ian Luckett from Innovate to Success. Ian Luckett is a multi-talented IT & MSP busines...

What's Up at TechCon Unplugged

19 Aug 2021

Contributed by Lukas

Host Karl caught up with Paco Lebron from the MSP Unplugged podcast to talk about their upcoming LIVE event in Chicago - TechCon Unplugged. Juicy deta...

Karl's "Origin Story" in SMB IT

12 Aug 2021

Contributed by Lukas

Host Karl Palachuk talks about how he got started in the SMB consulting business, and a few early decisions that made all the difference. Feedback wel...

Ryan Morris on IOTSSA, Secure Connections, and the Business Side of Everything

05 Aug 2021

Contributed by Lukas

Host Karl caught up with Ryan Morris from Morris Management Partners and the Secure Connections Podcast by IOTSSA. Ryan is a longtime member of the SM...

What is the National Society of IT Service Providers?

29 Jul 2021

Contributed by Lukas

Host James interviews Karl Palachuk from the National Society of IT Service Providers on their new initiatives and what they're up to. What is the Nat...

Building an "Operating System" for your Business

22 Jul 2021

Contributed by Lukas

Building an "Operating System" for your Business Brett Jaffe is a strategic coach and advisor for IT professionals. Host Karl caught up with him to di...

Network Automation with Boundless Digital

15 Jul 2021

Contributed by Lukas

Host Karl interviewed Ali Imran from Boundless Digital. Boundless Digital provides a system for Managing Cisco Meraki Organizations. With the Boundles...

White labelled IT solutions for MSPs and their clients

08 Jul 2021

Contributed by Lukas

Host Karl interviews Frances Moore from Inbay Ltd. Inbay provides more than just a "back office" NOC or SOC: They can provide almost all of your remov...

Colin Knox on Data Driven Decisions and Data Hygiene

01 Jul 2021

Contributed by Lukas

Colin Knox, founder of Passportal, has launched a new venture called Gradient MSP. Gradient MSP is launching the first module of their data intelligen...

Go from Quote to Cash with Video Capabilities

24 Jun 2021

Contributed by Lukas

Host Karl talks with Alan Rihm from CoreDial - www.coredial.com. CoreDial is a leading provider of high-quality and scalable cloud communications, con...

"Monetizing the Seat" - How MSPs Can Profit from Cloud Services

17 Jun 2021

Contributed by Lukas

Host Karl caught up with Jason Bystrak from D&H Distributing. Jason is D&H's VP of Cloud and Services Cloud and XaaS is positioned to grow as more com...

The Real Value of RMM

10 Jun 2021

Contributed by Lukas

Host Karl interviewed Tom Watson, Channel Chief Advisor at NinjaRMM. Tom is a former owner of an MSP for 15 years. He's now with Ninja, working to del...

How MSPs Are Managing Their Sales Process

03 Jun 2021

Contributed by Lukas

Host Karl caught up with Mario Pirolozzi, VP of Sales at Zomentum, to talk about their Sales Acceleration Platform. Mario is a 10 year industry vetera...

Greg from CryptoStopper Explains How Cryptoware Actually Works

27 May 2021

Contributed by Lukas

Host Karl caught up with Greg Edwards, founder of CryptoStopper, about the details of how Cryptoware works. He's a great source on this topic since he...

Alan Weinberger on the Role of the Managed Service Provider to the Public

20 May 2021

Contributed by Lukas

Host Karl talks to ASCII CEO Alan Weinberger about his new book - The Doctor's In: Treating America's Greatest Cyber Security Threat. Of course, we al...

Being Clear, Not Clever, Is The ONLY Way To Win At Sales & Marketing

13 May 2021

Contributed by Lukas

Host James Kernan interviews Dave Scott from Scott Digital Marketing. Dave Scott is the Founder, President and CEO of Scott Growth Strategies. Dave ha...

Termageddon Makes Policy Compliance Possible!

06 May 2021

Contributed by Lukas

More and more every day, you need privacy policies on your web site. These requirements change every day. How can you possibly stay legal and up to da...

Cyberology- The New Pathway to a Cyberaware Culture!

29 Apr 2021

Contributed by Lukas

Host Karl talked to James Norrie from CyberconIQ. CyberconIQ takes a new approach to educating users about security - based on their demonstrated beha...

Modernizing Cyber Security with Cloud Based Storage

22 Apr 2021

Contributed by Lukas

Host Karl interviewed Rom Hendler, CEO of Trustifi Email Encryption Solutions. We start our discussion discussing what makes Trustifi different from o...

Sherweb Takes Office Security to the Next Level

15 Apr 2021

Contributed by Lukas

Host Karl interviewed Guillaume Boisvert, Director for Product Innovation at Sherweb. The topic of the day is: Take Office Security to the Next Level....

Tom Lawrence - Using YouTube to Get New Clients

08 Apr 2021

Contributed by Lukas

Host Karl caught up with Tom Lawrence of Lawrence Technology Services. Tom runs a very successful IT consulting business - and uses YouTube as his pri...

The Growing Compliance Problem - Solved

01 Apr 2021

Contributed by Lukas

Host Karl sat down with Kevin Coppins, President and CEO of Spirion. Kevin wakes up every day on a mission to protect what he knows matters most—you...

Eric Anthony on "All Things MSP"

25 Mar 2021

Contributed by Lukas

Host Karl interviews Eric Anthony, the founder of the hot All Things MSP Facebook page (https://www.facebook.com/groups/allthingsmsp). Eric also manag...

Ryan Denehy on Next-Level Outsourced IT Services

18 Mar 2021

Contributed by Lukas

Host Karl interviewed Ryan Denehy, Founder and CEO of Electric (www.electric.ai). Electric manages pretty much any cloud-based services for end users....

John Hammond Previews Hack_it_2021

11 Mar 2021

Contributed by Lukas

Host Karl caught up with John Hammond, the Senior Cybersecurity Researcher at Huntress. Right at the start is Karl's favorite new term: Ransomware ca...

Kate Frank: Let the World See the REAL YOU!

03 Mar 2021

Contributed by Lukas

Host James Kernan interviews writer Kate Frank about the strategic use to writing as a marketing tool. Kate is a professional writer with decades of m...

Pete Matheson - Tips on Building a YouTube Channel

25 Feb 2021

Contributed by Lukas

Host Karl sat down with Pete Matheson for the second time in two months. Here we get an update on Pete's YouTube channel traffic and the lessons he's ...

Mike Semel: Security's a New Game in 2021

18 Feb 2021

Contributed by Lukas

Karl and Mike get together for an update on security. As you know, 2020 was quite a year. There was new legislation at the state and local levels, pri...

Pete Busam on CompTIA, Leadership, and Marketing

11 Feb 2021

Contributed by Lukas

Karl caught up with a fellow CompTIA Executive Committee member, Pete Busam from Equilibrium Consulting. Pete and Karl sit on the Advancing Tech Talen...

Nuking Data: How to mitigate any potential data breach

04 Feb 2021

Contributed by Lukas

Host Karl interviews Paul Katzoff from White Canyon Software. White Canyon provides software to really, truly, honestly remove all the data on h...

M&A for IT Firms in a Post COVID World

28 Jan 2021

Contributed by Lukas

James Kernan interviews Hartland Ross from eBridge Marketing Solutions. Hartland has been working in the sales and marketing of IT services and SaaS f...

Janet Schijns: Digital Normal - How to Thrive

21 Jan 2021

Contributed by Lukas

Karl interviews Janet Schijns from the JS Group. Janet is the CEO and Digital Ninja of JS Group, a leading go-to-market consultancy in the technology ...

Growth: Acquisition vs. Organic Growth

14 Jan 2021

Contributed by Lukas

Host Karl interviews Daniel Welling from Marlow, UK. Here we look at "organic growth" vs. buying companies as a growth strategy. Which is best for you...

Pete Matheson: Using Video to Grow your IT Business

07 Jan 2021

Contributed by Lukas

Host Karl sat down with Pete to talk about promoting IT businesses. Pete started his own MSP in 2011. For the next near decade that business grew, hit...

Common Misconceptions with Google Ads

31 Dec 2020

Contributed by Lukas

with Dylan Dahlquist dylanquestdigital ( at ) gmail.com Google's Advertising platform is versatile, far-reaching, and pretty confusing. Sometimes gett...

Richard Tubb on Continuous Awesome Marketing

24 Dec 2020

Contributed by Lukas

I caught up with Richard Tubb near the end of November. In addition to a general catch-up, we recorded a podcast on Marketing Tips! We did this after ...

New Book: Tech Up or Lose Out

17 Dec 2020

Contributed by Lukas

Karl interviews co-host James Kernan on his new book, Tech Up or Lose Out. James is the editor and publisher of the book. And, of course, he wrote a g...

How to Effectively Communicate Your Brand Story to Generate Leads

10 Dec 2020

Contributed by Lukas

Host James Kernan interviews Sarah Hansen on Social Media Marketing. Sarah runs Hansen Collective, a firm that uses online marketing expertise to help...

Manuel Palachuk and the "IT Confidential"

03 Dec 2020

Contributed by Lukas

Karl interviews Manuel Palachuk, author and coach. Manuel is introducing a new kind of interactive event call The IT Confidential. See https://theitco...

Chris Timm's New Book: PSA Profitability

26 Nov 2020

Contributed by Lukas

Karl caught up with Chris Timm from Sondela Consulting. Chris has a long history in the SMB IT community. He is a former MSP owner and spent a few yea...

Using LinkedIn to Generate Leads for MSPs

19 Nov 2020

Contributed by Lukas

Using LinkedIn to Generate Leads for MSPs with Nathaniel Freedman, Tech Pro Marketing Karl interviews Nathaniel Freedman, CEO of Tech Pro Marketing. ...

Erick Simpson on Remote Sales - an Opportunity more than a Challenge

12 Nov 2020

Contributed by Lukas

Karl caught up with coach Erick Simpson (www.ericksimpson.com). He works with a lot of partners, and we talk about what partners are experiencing as t...

VAR's 1-Stop Connectivity Service Fuels Growth

05 Nov 2020

Contributed by Lukas

Karl interviews Ben Niernberg from MNJ Technologies. MNJ is an MSP that also helps other MSPs resell phone services and Internet connectivity. Ben cur...

The State of Insurance in the IT Industry

29 Oct 2020

Contributed by Lukas

Host Amy Babinchak interviews Josh Barker from TechRug (the Technology Risk Underwriting Group). Their topic is: The Insurance Landscape for MSP's. Am...

Turning Leads into Prospects and Prospects into Clients

22 Oct 2020

Contributed by Lukas

I caught up with Paul Green again, from Paul Green's MSP Marketing. One of the first things Pauls says is that you can't really speed up sales most of...

Amy Luby on the Acronis Summit 2020

15 Oct 2020

Contributed by Lukas

I caught up with Amy as she's running around (virtually) getting ready for the big Acronis Summit 2020. More information at https://summit.acronis.eve...

Michael Slater on Sherweb's Accelerate 2020 Conference

08 Oct 2020

Contributed by Lukas

I caught up with Michael Slater, Director of Corporate Sales at Sherweb. Sherweb has promised that the 2020 Accelerate conference will be focused on M...

How Security Awareness can Finally Start Working for MSPs

01 Oct 2020

Contributed by Lukas

Today's guest is Todd Snapp from Stridepoint, the developer of Relay Managed Security Awareness. We do a deep dive into "Security Awareness" services....

Vendor Fatigue? Here's a better way to manage your technology stack

24 Sep 2020

Contributed by Lukas

Today's guest is Victor Raessen, founder of MSP Navigator. What are the first three questions every new MSP asks? 1) How do I get clients? 2) What are...

Monetizing the IoT opportunity through monitoring connected devices and IoT systems

17 Sep 2020

Contributed by Lukas

Our guest this week is JB Fowler, CPO of Domotz. Domotz is a fast growing provider of a remote network monitoring and management system for all connec...

The Pocket MBA - Great New Book from Harry Brelsford

10 Sep 2020

Contributed by Lukas

I sat down (virtually) with Harry Brelsford, the true found of the SMB IT consulting community worldwide. For more than twenty years, Harry has been t...