SMB Community Podcast

Brian Doyle - Get Better Customer Engagement through Business Reviews

03 Sep 2020

Contributed by Lukas

Brian Doyle meets up with host James Kernan to discuss customer engagement. Most MSPs have rock-solid service delivery process. But - the simple thing...

Dortha Hise: How, When, and Why to Hire a Virtual Assistant

27 Aug 2020

Contributed by Lukas

Karl Palachuck connects with Dortha Hise to talk about virtual assistants and what they can do for you . . . even if you're a "Type-A" business owner....

What If Nobody Returns to the Office? Opportunity for MSPs

20 Aug 2020

Contributed by Lukas

Karl Palachuk connects with Corey Munson of PC Matic on a topic at the back (or forefront) of everyone's mind: What if nobody returns to the office? C...

Veem CEO Marwan Forzley - Helping SMBs Get Paid

13 Aug 2020

Contributed by Lukas

Karl was joined by Marwan, co-founder and CEO of Veem, to talk about the one thing on every business owner's mind: where's my money?? Doing business i...

Scott Sanders: Building an Online Community

06 Aug 2020

Contributed by Lukas

Karl caught up with Scott Sanders, founder of the IT Business Owners Group to dig into the details of Scott's online Facebook community. And - to hear...

Paul Green: The Unique Marketing Opportunity Created by Covid

30 Jul 2020

Contributed by Lukas

Karl connected with Paul Green about not only how to get started (or continue) your marketing strategy as an MSP, but also how to navigate the sales c...

Jim Roddy: Helping your Retail IT Channel Clients Stay Profitable and Relevent During COVID 19

23 Jul 2020

Contributed by Lukas

Karl talked with Jim Roddy this week on the topic of the Retail IT Channel. Jim Roddy is the Vice President of Sales and Marketing for the Retail Solu...

Mike Semel: How Smart MSPs Reduce Their Risks

16 Jul 2020

Contributed by Lukas

Karl and Mike get together to talk about some simple steps to lower your risks and preserve your lifestyle as a smart managed services provider. Mike ...

Rayanne Buchianico Talks Financial Processes in your IT Services Firm

09 Jul 2020

Contributed by Lukas

Karl caught up with his good friend Rayanne this week to talk about your IT Business' Finances, updates to the PPP Loans, and your chart of accounts. ...

Eric Beller: Add Residual Income through Partnering

02 Jul 2020

Contributed by Lukas

James Kernan met with Eric Beller about building residual income. Eric Beller is a seasoned sales leader with executive experience in managing busines...

Karl and Amy talk Retainers

25 Jun 2020

Contributed by Lukas

Co-hosts Karl Palachuk and Amy Babinchak got together to discuss the use of Retainers in the MSP space. Amy shares exactly how they are applied in her...

Chris Timm and the Roll of PSAs in your MSP Business

18 Jun 2020

Contributed by Lukas

Karl sat down with Chris Timm of Sondela Consulting and Autotask PSA consultant. Listen in as they dive into the roll of PSAs in your Managed Services...

ID Agent and Vendor Support with Matt Solomon and Natasha Boyko

11 Jun 2020

Contributed by Lukas

James Kernan meets up with Matt Solomon and Natasha Boyko discuss the evolution of ID Agent and how serious they are about supporting their vendors. I...

Susanne Tedrick - Women of Color in Tech

04 Jun 2020

Contributed by Lukas

Karl meets with Susanne Tedrick about her new book: Women of Color in Tech: A Blueprint for Inspiring and Mentoring the Next Generation of Technology ...

Double Your Sales Conversions with Simon Severino

28 May 2020

Contributed by Lukas

Host Karl Palachuk meets up with Simon Severino to talk about how a strategy sprint can double your sales conversions - even during this tough sales c...

IT Companies Working Remote: Advice from Amy Babinchak and Joshua Liberman

21 May 2020

Contributed by Lukas

Karl sat down with Community Leaders Amy Babinchak and Joshua Liberman to talk about remote work. Amy runs Harbor Computer Services, which always runs...

Danny Jenkins: Stop Relying on Threat Detection

14 May 2020

Contributed by Lukas

James Kernan meets with Danny Jenkins to discuss how ThreatLocker adds a new and different level of security for MSPs.  ThreatLocker CEO, Danny Jenki...

Nigel Moore: Survive and Thrive in Uncertain Times

07 May 2020

Contributed by Lukas

Nigel built and sold a managed service business - and survived the last big recession. In this interview he talks with Karl Palachuk about the lessons...

Justin Esgar - ACES Conference 2020: The Prequel

30 Apr 2020

Contributed by Lukas

Host Karl Palachuk meets up with Justin Esgar to talk about the ACES Conference 2020: The Prequel - a free conference for all small to medium business...

Janet Schijns: Selling Tactics to Use When Yimes Are Bad

23 Apr 2020

Contributed by Lukas

Host Amy Babinchak talks with Janet Schijns about how to generate demand, social selling, tactics to use when times are bad and community based IT mar...

Tim Taylor on Sales Techniques that Work

16 Apr 2020

Contributed by Lukas

Host James Kernan interviewed Tim Taylor. Tim is the Founder and President of TaylorWorks, Inc., a leading Managed Service provider in Central Florida...

Cannabis Industry to Grow During the Economic Downturn

09 Apr 2020

Contributed by Lukas

Interview: Harry Brelsford from 420MSP Harry joins us for the one year anniversary of the launch 420 MSP (www.420MSP.com). Harry released How to Be a...

Yoram Baltinester on Managing Business During Times of Massive Changes We Haven't Asked For

02 Apr 2020

Contributed by Lukas

Host James Kernan interviewed Yoram Baltinester for this show. Yoram has been coaching and leading seminars since 1989. His fast, fierce and focused a...

Ryan Morris: Building a Business That Thrives

26 Mar 2020

Contributed by Lukas

My friend Ryan Morris (from Morris Management Partners) normally hangs out on the Killing IT Podcast. But today he joined me here to talk about our in...

Are RMM & PSA tools really necessary? with Amy Luby

19 Mar 2020

Contributed by Lukas

Amy Babinchak is back, this time to question the relevancy of RMM and PSA tools with Amy Luby, founder of SMB Managed Services Community. The technica...

Mike Michalowicz: Profit First, and Much More

12 Mar 2020

Contributed by Lukas

I was happy to catch up with Mike Michalowicz, author of Profit First, Surge, The Pumpkin Plan, and his newest release Clockwork. By his 35th birthday...

Behind the Scenes of LinkedIn Networking

05 Mar 2020

Contributed by Lukas

Catch Amy's Q&A with MSP owners Leon Black and John Zanazzi on her recent whitepaper: How to Build a Valuable Local LinkedIn Network. Get clarity on w...

Talking Google Ads with Dylan Dahlquist

27 Feb 2020

Contributed by Lukas

This week we had Small Biz Thoughts employee Dylan Dahlquist (Quest) on the show. Dylan is certified in Google Adwords and has been supporting the Sma...

From MSP to Marketers

20 Feb 2020

Contributed by Lukas

Had a great talk with C.J. Ezell who launched his newest business, CrossBay Digital Marketing in January. His offerings include web design/hosting, re...

Amy Babinchak on Employee Training, Consistency, and Culture

12 Feb 2020

Contributed by Lukas

I was very pleased to catch up with Amy Babinchak - One of the new hosts for this podcast - and talk about employee training. This podcast grew out of...

Chip Reaves: Offer Online Training As a Service

23 Jan 2020

Contributed by Lukas

I always like to catch up with Chip Reaves from Bigger Brains. Here we're talking about Online Training as a Service. Chip is a 30-year IT channel vet...

Build a Cloud Practice in Microsoft Azure with Nerdio

09 Jan 2020

Contributed by Lukas

Featured Guest: Joseph Landes I talked with Joseph Landes from Nerdio about the specifics of moving clients to the Azure cloud - and the special tools...

IT Rockstars - Generate leads for your MSP effortlessly using video

02 Jan 2020

Contributed by Lukas

My guest this week is my friend Scott Millar from IT Rockstars and MSP Video Academy. Scott is the founder of IT Rockstars. He has an extensive caree...

Why you need to add IoT Managed Services to your business now

19 Dec 2019

Contributed by Lukas

IoT Playbook - Part of the ChannelPro Network I interviewed Mark Smith from ChannelPro Network and IoT Playbook. Smith has been in IT for more than 25...

Taking it to the Edge with Scale Computing

12 Dec 2019

Contributed by Lukas

I interviewed Alan Conboy of Scale Computing a few days ago. Alan is the CTO office at Scale Computing. With more than 20 years of experience, he is a...

Dave Sobel and the Business of Tech

28 Nov 2019

Contributed by Lukas

Had a great impromptu chat with Dave Sobel from MSP Radio and The Business of Tech (and the Killing IT podcast). Dave has spent his time as both an IT...

James Kernan: How to build Equity in your business BEFORE you sell

21 Nov 2019

Contributed by Lukas

James Kernan: How to build Equity in your business BEFORE you sell - The 8 secrets to increasing the value of your business I had a great chat with fe...

Andrew Lassise - A Self-Made and Sober IT Entrepreneur

14 Nov 2019

Contributed by Lukas

In this podcast, I interview Andrew Lassise, a serial entrepreneur who has built Rush Tech Support from his living room in 2014 to a multi million dol...

Culture, Motivation, and Jacob Juicebox Wellman

07 Nov 2019

Contributed by Lukas

I had a lot of fun recording this podcast with Nicholas Ford (Account Executive - Partner Network at SherWeb) and Jacob Wellman (Associate Account Exe...

Backblaze: Heating Up the World of Backup

31 Oct 2019

Contributed by Lukas

I interviewed Ahin Thomas, Vice President of Backblaze. He describes himself as "A former bartender, songwriter and hand model." Ahin previously worke...

TaskTrain - Pragmatic Process Management

17 Oct 2019

Contributed by Lukas

I interviewed Keith Gillette, founder of TaskTrain, a new documentation tool for checklists and procedures. He describes TaskTrain as "A practical too...

Nigel Moore - Package Price Profit

13 Oct 2019

Contributed by Lukas

I had a great chat with my old friend Nigel Moore from Australia about his new book, Package Price Profit. (You can buy it on Amazon in paperba...

Nigel Moore - Package Price Profit

10 Oct 2019

Contributed by Lukas

I had a great chat with my old friend Nigel Moore from Australia about his new book, Package Price Profit. (You can buy it on Amazon in paperback or ...

Killing It with MDF

04 Oct 2019

Contributed by Lukas

This is a great interview with Jennifer Fields of ASTEK Marketing. I have worked with Jennifer for 2+ years now. She's the real deal. ASTEK Marketing ...

Vince Tinnirello: Climbing the Mountain to Work-Life Balance

19 Sep 2019

Contributed by Lukas

It's always great to catch up with my old friend Vince Tinnirello. Vince Tinnirello Vince is the Managing Director of Anchor Network Solutions, a...

Richard Tubb: How to Increase Productivity When Running a Business

12 Sep 2019

Contributed by Lukas

Since selling his Managed Service Provider business, Richard has helped dozens of MSPs to grow their own companies. He works with the owners of IT bu...

How to Start and Run a Successful I.T. Company - Without Using your Shirt

05 Sep 2019

Contributed by Lukas

Today's guest is Mr. Tim Taylor, author of How to Start and Run a Successful I.T. Company - Without Using your Shirt, available on Amazon, Amazon Kin...

Bob Nitrio: Transforming Mobility into Productivity

29 Aug 2019

Contributed by Lukas

After a 20 year career as a commercial general contractor and 25 years as a small business consultant and IT provider, Bob Nitrio made two major deci...

Generate an Endless Supply of MSP Leads

22 Aug 2019

Contributed by Lukas

I caught up with Terry Hedden from Marketopia for this podcast. Normally, I see Terry on the road, but we're going to miss each other for the next fe...

Jay McBain: 70% of MSPs want to get out!

15 Aug 2019

Contributed by Lukas

Jay McBain is Forrester's Principal Analyst, Channels, Partnership, and Alliances. He's always fun to talk to. And get ready to listen to this one two...

Sell My MSP – 2019 Refresh

01 Aug 2019

Contributed by Lukas

I caught up with Rayanne Buchianico from Sell My MSP (http://www.sellmymsp.com). She gave us the big update on their 2019 Refresh. It's more than a we...

Tim Conkle on "The 20"

25 Jul 2019

Contributed by Lukas

I always see Mr. Tim Conkle on the road - as places like ChannelPro. Luckily, I got to catch up with him on the SMB Community Podcast. Tim Conkle -...

Tim Conkle on "The 20"

25 Jul 2019

Contributed by Lukas

I always see Mr. Tim Conkle on the road – as places like ChannelPro. Luckily, I got to catch up with him on the SMB Community Podcast. Tim Conkle –...

Making Work Visible with Dominica DeGrandis

18 Jul 2019

Contributed by Lukas

Dominica DeGrandis is Director of Digital Transformation at Tasktop, where she helps customers improve the flow of work across value streams. Responsi...

Jamison West - EOS and More

11 Jul 2019

Contributed by Lukas

I think I met Jamison about 2006 at SMB Nation. Since then, he has bought a few companies, built a few companies, and sold a few companies. Even toda...

Jamison West – EOS and More

11 Jul 2019

Contributed by Lukas

I think I met Jamison about 2006 at SMB Nation. Since then, he has bought a few companies, built a few companies, and sold a few companies. Even today...

Allen Edwards – The Eureka Process

04 Jul 2019

Contributed by Lukas

I met Allen Edwards all the way back in April of this year. I've already seem him at events in two states. We even shared a beer (or two) in Albuquerq...

Brooke Ferguson – The Business Backpacker

27 Jun 2019

Contributed by Lukas

In 2008, Brooke Ferguson, MBA packed up her business consulting practice and moved it online. Her objective was simple: keep growing her business whil...

Manuel Palachuk – Coaching Masterminds and More

20 Jun 2019

Contributed by Lukas

I caught up with my brother Manuel after he returned from a triumphant tour of Europe and the UK. He's got some cool things going on the second half o...

Jeff Ponts – Will the Current Telecom Industry Be Gone is 5 Years?

23 May 2019

Contributed by Lukas

I always love catching up with Jeff Ponts from DataTel Solutions. If you attend a few conferences a year, you are likely to have seen Jeff somewhere. ...

Jeff Ponts - Will the Current Telecom Industry Be Gone is 5 Years?

22 May 2019

Contributed by Lukas

I always love catching up with Jeff Ponts from DataTel Solutions. If you attend a few conferences a year, you are likely to have seen Jeff somewhere....

Josh Liberman – 12 Steps to Securing a Network

16 May 2019

Contributed by Lukas

I caught up with my good friend Joshua Liberman for this SMB Community Podcast. Josh is a great community leader and the owner of Net Sciences in Albu...

Virtiant Software-Defined Disaster Recovery

02 May 2019

Contributed by Lukas

I interviewed Mas Malik from Virtiant.com for this SMB Community Podcast. Mas is the VP of Sales and Marketing. Mas Malik Virtiant provides "Disaster ...

Zack Rosenberg Delivers Custom Video

18 Apr 2019

Contributed by Lukas

I talked to Zack Rosenberg about his custom video program – Catapult. As Zack points out, by 2021 more than 82% of internet traffic will be again...

Harry Brelsford Announces New Book: How to Be an MSP

03 Apr 2019

Contributed by Lukas

I was happy to interview Harry on the official announcement of his new book – How to Be An MSP. It is now officially released. In this interview, Ha...

Ken Dwight – Dr. Virus

28 Mar 2019

Contributed by Lukas

This interview with Ken Dwight covers a lot of territory. Ken Dwight Ken train IT Pros on cutting-edge virus fighting and virus remediation. He show f...

Lori Tisinai – IT Owners Compass

23 Mar 2019

Contributed by Lukas

Had a great interview with Lori Tisinai from the IT Owners Compass conference – www.ITOCompass.com. Lori Tisinai ITO Compass is April 27-28 in downt...

James Kernan – Ten Best Practices for Successful Sales Organization

20 Mar 2019

Contributed by Lukas

I caught up with one of my favorite coaches, James Kernan, a few days ago. James Kernan He was eager to talk about the Ten Best Practices for a Succes...

Alex Hoff on Network Management in the Cloud Era

14 Mar 2019

Contributed by Lukas

I interviewed Alex Hoff from Auvik from my hotel room in Chicago. Topic: Managed Network Services: Your Next Critical Opportunity. Best comment is th...

Amy Babinchak on Valuing Your MSP (and more)

28 Feb 2019

Contributed by Lukas

I interviewed Amy yesterday on three topics. Two (Third Tier and the SBT Community meeting) were quick. We spent most of our time on the topic of merg...

Bigger Brains Adds BrainBot

14 Feb 2019

Contributed by Lukas

I always love to catch up with Chip Reaves from Bigger Brains. This interview is no exception. Bigger Brains is an educational service that you can r...

Accelerate Azure Deployment with Nerdio

07 Feb 2019

Contributed by Lukas

I interviewed Pete Langas from Nerdio – GetNerdio.com. Pete is the Sr. Director of Strategic Partnership and Distribution at Nerdio. Nerdio empowers...

Len DiCostanzo Launches MSP Toolkit

31 Jan 2019

Contributed by Lukas

Many people know Len DiCostanzo from his years at Autotask and Datto. Now he's out on his own, helping IT consultants under the moniker MSP Toolkit. L...

Arlin Sorensen on Power of Community and Peer Groups

24 Jan 2019

Contributed by Lukas

January is a great time to catch up With Arlin Sorensen and talk about building a successful managed service business. Arlin has built a few successfu...

Manuel Palachuk on Agile Service Delivery

10 Jan 2019

Contributed by Lukas

I caught up with my brother Manuel right after the first of the year. He's got quite a lot going on this year. We talked about the concept of Agile Se...

Erick Simpson Launches His Consulting Practice

03 Jan 2019

Contributed by Lukas

Erick Simpson is my long-time friend and fellow coach. My good friend Erick Simpson, formerly the Co-Founder, Senior Vice President, and CIO of SPC In...

Go To Market with Remote Support Service

20 Dec 2018

Contributed by Lukas

This SMB Community Podcast is the sixth in a six-part series entitled Go To Market with Remote Support Service, with Dave Sobel, Senior Director of M...

Take Control and the Customer Experience

13 Dec 2018

Contributed by Lukas

This SMB Community Podcast is the fifth in a six-part series entitled Take Control and the Customer Experience, with Dave Sobel, Senior Director of M...

Episode Four: A New Hope for Security – with Dave Sobel

06 Dec 2018

Contributed by Lukas

This SMB Community Podcast is the fourth in a six-part series entitled Episode IV: A New Hope for Security, with Dave Sobel, Senior Director of MSP E...

Successfully Implement Your Cloud Service Bundle

29 Nov 2018

Contributed by Lukas

This SMB Community Podcast is the third in a six-part series entitled Successfully Implement Your Cloud Service Bundle, with Dave Sobel, Senior Direc...

Break-Fix vs. Managed Services – with Dave Sobel

15 Nov 2018

Contributed by Lukas

This SMB Community Podcast is the second in a six-part series entitled Break-Fix vs. Managed Services, with Dave Sobel, Senior Director of MSP Evange...

What to Look for in a Remote Support Tool – with Dave Sobel

08 Nov 2018

Contributed by Lukas

This SMB Community Podcast is the first in a six-part series entitled Remote Control Deep Dive: Build and Grow Your Business, with Dave Sobel, Senior...

Manuel Palachuk – Agile Service Delivery

04 Oct 2018

Contributed by Lukas

This SMB Community Podcast features my brother Manuel, discussing his new Agile Service Delivery philosophy and training. Basically, Agile Service Del...

Nigel Moore on the Tech Tribe, Community, Culture, and More

27 Sep 2018

Contributed by Lukas

This SMB Community Podcast features Nigel Moore from The Tech Tribe. Topics include his community, crazy selling prices for MSPs, and a great discussi...

Jennifer Fields: Specialized Marketing for MSPs

20 Sep 2018

Contributed by Lukas

Jennifer Fields of Astek Marketing has been helping out with my SMB Roadshows this year. She implements marketing programs for managed service provide...

Josh Peterson: Mergers, Acquisitions, and How to Survive as a Small Shop In a Fast Changing World

13 Sep 2018

Contributed by Lukas

I had a great interview with Josh Peterson of Bering McKinley (https://beringmckinley.com) about the state of our industry and what small IT consultan...

Stephanie Chandler on The Nonfiction Book Publishing Plan

06 Sep 2018

Contributed by Lukas

Stephanie Chandler is a long-time friend and mastermind partner. We are happy to announce our first book project together – The Nonfiction Book Pu...

Frank Bravata: Use Speaking to Get More Clients

09 Aug 2018

Contributed by Lukas

Frank Bravata is a technology expert, serial entrepreneur, public speaker, best-selling author, podcaster and Veterans' supporter. He works as a busin...

Gil Cargill: Add 7 Figures to Your Top Line

12 Jul 2018

Contributed by Lukas

Gil Cargill is a sales trainer and coach. In this interview he talks about the importance of business-focused communication during sales calls. Too m...

Meet Rob Boles – MSSP

08 Jul 2018

Contributed by Lukas

I caught up with Rob Boles from Blokworx for a chat on Modern Security challenges. In 2006, Rob created BLOKWORX to further his passion for creating ...

James Kernan on Gamification within Your MSP Business

29 Jun 2018

Contributed by Lukas

James Kernan is a business, "success," and sales coach. He has owned and built some very successful managed service companies. This SMB Community Podc...

Doug Hazelman: Cloudberry Cloud Backup

04 May 2018

Contributed by Lukas

Doug Hazelman is the VP of Technical Marketing at Cloudberry. We talked about Cloudberry's cloud backup options as well as their managed service rese...

Ramey Bell: Improve Your Online Reviews – Automatically

26 Apr 2018

Contributed by Lukas

I interviewed Ramey Bell from Tech Reputation – www.techreputation.com. Tech Reputation automates the process of getting reviews posted on the major...

Manuel Palachuk – Take Your Business to the Next Level

12 Apr 2018

Contributed by Lukas

I caught up with my brother, co-author, and fellow coach recently. It seems odd to interview my brother, but I have massive respect for Manuel. In ad...

Nigel Moore – Building Community for MSPs

05 Apr 2018

Contributed by Lukas

I had a great interview with Nigel Moore from My Technology Business (The Tech Tribe). Nigel Moore Nigel joins us from an hour north of Sydney, Aust...

Harry Brelsford – What's New and Exciting?

29 Mar 2018

Contributed by Lukas

Harry Brelsford In this SMB Community Podcast, Harry Brelsford from SMB Nation gives us an update on the latest and greatest from his world. Highlig...

Interview: Herman Pool / Vertical Axion

25 Mar 2018

Contributed by Lukas

If you've attended an ASCII Success Summit in the last few years, I'm sure you've run into Herman Pool from Vertical Axion (www.verticalaxion.com). If...

Dave Sobel on Future Trends (and More)

15 Mar 2018

Contributed by Lukas

I had a great chat with my friend Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. We covered a broad range of future-looking topics ...

Michael Siggins – What's New at ChannelPro?

02 Mar 2018

Contributed by Lukas

I caught up with Michael Siggins, founder and Publisher of ChannelPro Magazine. In addition to covering a bit of the history of ChannelPro magazine, M...

We Held a Community Meeting . . .

28 Feb 2018

Contributed by Lukas

A few weeks ago I announced a public "SMB IT Community" meeting, which was held Monday February 26th. Here's the original announcement so you know th...