SMB Community Podcast
Episodes
Joshua Liberman: Selling Security
25 Feb 2018
Contributed by Lukas
Joshua Liberman is a well known member of the SMB IT Community. In addition to writing for ChannelPro and other magazines, you may recognize him as th...
Jennifer Fields and Elizabeth Vanover – Executive Marketing Collective – on IT Marketing Strategies
15 Feb 2018
Contributed by Lukas
In this SMB Community Podcast, I interviewed Jennifer Fields and Elizabeth Vanover from EMC – Executive Marketing Collective – on IT Marketing St...
Justin Esgar – ACES Conference 2018
08 Feb 2018
Contributed by Lukas
In this SMB Community Podcast, I am joined by Justin Esgar. He runs an MSP business in New York City called Virtua Computers. They focus primarily on...
James Kernan on Sales Coaching – and More!
31 Jan 2018
Contributed by Lukas
In this SMB Community Podcast, we talk to James Kernan of Kernan Consulting about selling managed services. James is a sales coach and the author of t...
Rayanne Buchianico – Welcome to Tax Season!
26 Jan 2018
Contributed by Lukas
New Year's means one thing in business: Tax Season! My good friend Rayanne Buchianico joined me to talk about "all things tax" for 2018. We started of...
Josh Peterson – Managed Services in a Month Peer Groups!
11 Jan 2018
Contributed by Lukas
My friend and one-time business coach Josh Peterson has agreed to run a new set of Peer Teams – based on the "Managed Services in a Month" approac...
Brooke Ferguson: Working Remote … From the Beach … for Ten Years
15 Oct 2017
Contributed by Lukas
My friend Brooke Ferguson decided to try running her business from Thailand. That was ten years ago and she's still going strong. Brooke is a Lifes...
VSP Offers Individual Vision Insurance for Self Employed
28 Sep 2017
Contributed by Lukas
VSP – Vision Service Plan – has a great Individual Plan for people who are self employed. I worked with VSP to create a white paper about preparin...
Josh Peterson from Bering McKinley on Peer Teams
10 Aug 2017
Contributed by Lukas
Josh Peterson has been a friend and mentor to me for many years. I am happy to interview him about his company and what he's up to. Josh is the co-fou...
Interview: Lisa Hendrickson – Call That Girl
04 Aug 2017
Contributed by Lukas
Lisa Hendrickson Lisa Hendrickson is "Call That Girl" – an Office 365 and Outlook specialist. In this 30 minute interview we cover her business st...
EH Media Announces MSP Kickstart – 6 Week Course
08 May 2017
Contributed by Lukas
Mark Smith is the Executive VP of EH Media, publisher of ChannelPro magazine, as well as CEPro, Commercial Integrator, Security Sales and Integrati...
Harry Brelsford Announces "Pivot"
06 May 2017
Contributed by Lukas
Harry Brelsford is the founder of SMB Nation. In this interview Harry announces a new Marketing as a Service platform called Pivot. We talk about m...
Manuel Palachuk Launches MSP Pro Academy
13 Apr 2017
Contributed by Lukas
Manuel Palachuk (yes, we're related) is a business coach, author, and trainer. This week he announced the launch of the MSP Pro Acedemy – a training...
Life Coach Debbie Leoni
08 Apr 2017
Contributed by Lukas
Debbie Leoni is my life coach. I thought it would be useful to introduce her to the SMB IT community. I get questions about why I have a life coach c...
Kendra Lee: Hiring and Managing Your First Sales Person
14 Feb 2017
Contributed by Lukas
I had a great chat with Kendra Lee on the subject of Hiring and Managing Your First Sales Person. We talked about writing ads, choosing a "hunter," se...
SOP Culture: Raj Goel
31 Oct 2016
Contributed by Lukas
You know I'm all about SOPs (Standard Operating Procedures). So I was happy to talk to Raj Goel about his "SOP Culture" project. He has defined a seri...
Rayanne Buchianico – Financial Processes that Make All The Difference
22 Sep 2016
Contributed by Lukas
I had a great talk with Rayanne Buchianico yesterday. We covered Sell My MSP, QuickBooks, important reports to run for your business, and the next cou...
Interview – Dave Seibert from SMB TechFest
31 Aug 2016
Contributed by Lukas
I interviewed with Dave Seibert from SMB TechFest about the Fall show. This event is held four times per year in Anaheim, CA. This is always a good ev...
Sell Your MSP – Amy Babinchak Says It Really Does Have Value!
23 Aug 2016
Contributed by Lukas
We're kicking off a whole new podcast series here at SMB Community Podcast. So subscribe today so you don't miss a thing. We're going to be doing a se...
Interview: Alistair Forbes on the SolarWinds MSP Acquisition of LogicNow
03 Jun 2016
Contributed by Lukas
I had a great conversation with Alistair Forbes, the new Managing Director of SolarWinds MSP (formerly the General Manager at LogicNow). In case you m...
SMB Nation Partners for Success
11 Oct 2015
Contributed by Lukas
Final report from SMB Nation 2015. My guests here are Patrick Houston from Biz Tech Xperts and Rich Maddalena from LogicTree IT. Patrick Houston ...
SMB Nation Features Business Intelligence, Education, and More Education
09 Oct 2015
Contributed by Lukas
The first person I grabbed at SMB Nation was Robert Crane from CIA Ops – CIAOPS.com. Robert presented a great demonstration on using live data to cr...
SMB Nation Report – Zynstra Update and Dave's Look Into the Future
07 Oct 2015
Contributed by Lukas
Report One from SMB Nation 2015. Featuring Nick East from Zynstra and Dave Seibert from SMB TechFest. Nick East Last year Zynstra (www.zynstra.com)...
Easy Recurring Revenue: Payment Processing
06 Oct 2015
Contributed by Lukas
At the Business Solutions Channel Transitions event in Chicago (two weeks ago), I caught up with Randy Clark from Mercury. Mercury is a payment proces...
Business Solutions Hits a Home Run with Channel Transitions
04 Oct 2015
Contributed by Lukas
Mike Monocello Mike Monocello Mike Monocello is the editor-in-chief of Business Solutions magazine, a monthly publication dedicated to helping I...
Drawn to Learn: Visual Practitioner Brings Conference to Life
23 Sep 2015
Contributed by Lukas
One of the coolest things I've ever seen at a conference is a "Visual Practitioner" summarizing the event via large scale drawings. I talked to Jackie...
Marketing, Sales, and Great Reports – More Interviews from MAX 2015
20 Sep 2015
Contributed by Lukas
Back at the vendor hall . . . I talked to four folks about taking your business to the next level. Two of them are directly in sales and marketing (he...
Security Reports, Analytics, and Coaching – A Report from MAX 2015
18 Sep 2015
Contributed by Lukas
While in DC for the MAX 2015 conference, I wandered down to the vendor hall. Of course I took my trusty recorder along for the stroll. Here are three ...
Joe Panettieri Spills the Beans on #E2E – Almost
12 Sep 2015
Contributed by Lukas
I always love working with Joe Panettieri. He's a very smart guy, very fun to talk to, and totally tuned into the channel.So I had to grab him for a q...
Value Selling and More from ChannelPro SMB Forum
06 Sep 2015
Contributed by Lukas
I love the ChannelPro SMB Forums. There's always something new and different going on. Even the panels change from city to city. Here's a quick report...
Business Solutions Presents "Channel Transitions" Conferences
24 Aug 2015
Contributed by Lukas
Earlier this year I spoke at the Retail IT VAR of the Future Conference, sponsored by Business Solutions Magazine. In this interview, I talk to Jim Ro...
Sell My MSP – from Amy B and Rayanne B
20 Aug 2015
Contributed by Lukas
Sell My MSP! What a great idea! I love the new project from Managed Service rock stars Amy Babinchak and Rayanne Buchianico for a number of reasons. T...
Network Detective and ASCII Down Under
12 Aug 2015
Contributed by Lukas
While I was down under at the MAXfocus partner conference in Melbourne, Australia, I talked to a couple of the sponsors in the back of the room. Mar...
MAX on Big Data
11 Aug 2015
Contributed by Lukas
While I was in Australia for the MAXfocus Partner Conference, I was quite impressed with their plans to data mine their own tools. Dave Sobel I cau...
Hiring Advice from A Couple of Professionals
10 Jul 2015
Contributed by Lukas
Todd Billiar Yesterday I talked with a couple of pros about the hiring environment for small IT shops. The good news: According to Todd Billiar fr...
Tips for Serving the New Generation of SMB Owners
08 Jul 2015
Contributed by Lukas
Catch our July 7th and last episode of Odd Tuesdays where Carbonite's Dave Maffei joins the show to give MSP tips on working with millennial SMB owne...
Dave Seibert: Use the Community as a Resource!
20 Jun 2015
Contributed by Lukas
Dave Seibert joins me for a look at tapping into Community Knowledge. Dave Seibert This conversation flows from a presentation I saw Dave give in A...
Connect to Windows 10 and O365 with Harry B
18 Jun 2015
Contributed by Lukas
I had a great catch-up chat with Harry Brelsford from SMB Nation. He's busy with a couple of things going on at once. I know: Shocker! First up, S...
Strip Away The BS! What You Need To Score Big With Your Marketing
17 Jun 2015
Contributed by Lukas
Catch our June 16th Odd Tuesdays episode! Ulistic Founder and CEO Stuart Crawford joins the program to talk about the types of marketing services th...
Data Loss Realities & Myths And Wayward Techs
03 Jun 2015
Contributed by Lukas
Catch our June 2nd Odd Tuesdays episode! eFolder's Ted Hulsy joins the show and talks about client misconceptions on data loss risks and about their ...
Business Solutions for MSPs
21 May 2015
Contributed by Lukas
We are joined by Bernadette Wilson, Associate Editor of Business Solutions Magazine, in our May 21st episode of Odd Tuesdays. Bernadette talks abo...
SharePoint & Office365 Consultancy
06 May 2015
Contributed by Lukas
Our May 5th episode of Odd Tuesdays featured SharePoint & Office365 Expert Robert Crane talking about his consultancy and resident Oddballs Manue...
Robin Robins: The Way You Do Anything is the Way You Do Everything
04 May 2015
Contributed by Lukas
Last week we had a report from Robin Robins' Big Seminar – www.robinsbigseminar.com. This is the second report on that event – featuring an interv...
SaaSMAX's Reseller-Friendly Apps
29 Apr 2015
Contributed by Lukas
Our April 21st episode of Odd Tuesdays features SaaSMAX CEO Dina Moskowitz and VP Partner Clinton Gatewood discussing the marketplace they have avail...
Robin's Big Seminar – Report One
29 Apr 2015
Contributed by Lukas
We had a great time in Nashville for Robin Robins' Big Seminar – www.robinsbigseminar.com. I love this event because it's crowded with great partne...
ESET Endpoint Security
13 Apr 2015
Contributed by Lukas
Our April 7th Odd Tuesdays show features Author and IT Freelance Writer James Gaskin discussing his recent feature in ChannelPro magazine entitled ES...
MSP Non-Profit Clients Access Amazing Tech Resources via TechSoup
30 Mar 2015
Contributed by Lukas
Our recent episode of Odd Tuesdays features several interviews with experts in the non-profit sector. First up, Karl talks to Dan Webb from TechSoup,...
Channel Partners Conference 2015 – Report One
22 Mar 2015
Contributed by Lukas
This is the first report of two I'm doing on the Channel Partners Conference in Vegas last week. The primary reason I attended is that many, many, peo...
Quick Hits: Axcient, Rapid Fire Tools, Plan27
21 Mar 2015
Contributed by Lukas
I am fundamentally lazy. Or busy. Or both. As a result, I sometimes captures interviews while I'm out and about and then don't post them up right away...
Partnering With Peers For Growth
09 Mar 2015
Contributed by Lukas
In March 3rd's episode of Odd Tuesdays, Microsoft MVP Kevin Royalty joins the show to discuss his recent feature in ChannelPro magazine on the benef...
Generating Leads With Social Ammo
20 Feb 2015
Contributed by Lukas
In February 4th's episode of Odd Tuesdays, Karl talks to a Social Ammo's Peter Caddick about the stunning lead generation his company is doing for MS...
Boom!! Sky-High MSP Resources!
05 Feb 2015
Contributed by Lukas
Our latest Odd Tuesdays episode is chalked full of a lot of MSP resources, links, and a great discussion between Karl and MSPmentor's Jessica D...
Still Odd
27 Jan 2015
Contributed by Lukas
Be sure to catch our one-year anniversary episode of Odd Tuesdays! We've had a terrific year of Podcasts and have delightfully seen our audience grow ...
HIPAA for MSPs
27 Jan 2015
Contributed by Lukas
On Jan 6 we featured some HIPAA discussion on our Odd Tuesdays podcast, with David Sims joining the program. David runs an educational website ca...
Third Tier Micro-Staffing and More
21 Dec 2014
Contributed by Lukas
Just in case you haven't heard of Third Tier . . . Third Tier (www.thirdtier.net) provides services for technology consultants. They provide educatio...
ChannelEyes & MSP Financial Processes
17 Dec 2014
Contributed by Lukas
Catch our Dec 16th Odd Tuesdays episode! Karl speaks with ChannelEyes' Jay McBain about their mobile app platform for connecting Vendors and chann...
Results & Building Vendor Relationships
17 Dec 2014
Contributed by Lukas
Check out Nov 4th's Odd Tuesdays episode where Karl talks with Results Software's Mike Honig about their expanded CRM system. And our Oddballs segmen...
SMB TechFest – November 21-22 (and more)
08 Nov 2014
Contributed by Lukas
I just got back from the big ChannelPro SMB Forum in Philadelphia. For more information on next year's events, visit http://events.channelpronetwor...
Datto's Continuity & an ASCII Scoop
22 Oct 2014
Contributed by Lukas
In the October 21st Odd Tuesdays episode Datto's Rob Rae, joins the show to discuss continuity as a viable solution for small business. Karl and Ro...
Jeff Ponts Highlights Datatel's Integration Options
08 Oct 2014
Contributed by Lukas
Oct 7th's episode of Odd Tuesdays sees Datatel Solutions' Jeff Ponts join the show. Jeff talks about software integration vs. systems integration. J...
Brain Bites
16 Sep 2014
Contributed by Lukas
The Sept 16th episode of Odd Tuesday highlights a Kickstarter campaign Chip Reaves from Bigger Brains launched to raise awareness for a series of...
Datto Wins Best in Show at GFI
11 Sep 2014
Contributed by Lukas
I had a good visit with Rob T. Rae from Datto at the GFI Max 2014 conference this week. Later in the day, Datto was awarded both Best in Show and Be...
The Office 365 Gold Rush Is On – and so is the SMB Nation Fall Conference
02 Sep 2014
Contributed by Lukas
In September 2nd's episode of Odd Tuesdays, Karl welcomes back SMB Nation's Harry Brelsford to discuss the latest on Windows XP and Server 03 migrat...
Avoid Overwhelm As An IT Business Owner
15 Aug 2014
Contributed by Lukas
August 19th's episode of Odd Tuesdays welcomes Richard Tubb to talk about his book The IT Business Survival Guide. Richard joined Karl earlier in th...
The Dream IT Initiative
05 Aug 2014
Contributed by Lukas
August 5th's episode of Odd Tuesdays featured Cisco's Michelle Ragusa-McBain who talked about CompTIA's Advancing Women in IT Group (AWIT). Michelle ...
Systematic Success Breakdown
15 Jul 2014
Contributed by Lukas
Don't miss the July 15th episode of Odd Tuesdays which features a special peek into this year's 3rd annual Online Conference put on by Karl Palach...
Patching the Human & The SMBKitchen Project
01 Jul 2014
Contributed by Lukas
In the July 1st episode of Odd Tuesdays, Karl talks to Phil Elder and Susan Bradley from the SMBKitchen Project. The pair talk about the managed se...
Hybrid On Premise Cloud & Conceptual Selling
17 Jun 2014
Contributed by Lukas
June 17th's episode of Odd Tuesdays features Zynstra CEO Nick East and Fully Expressed Potential's Jenifer Landers, both of whom are keynote speaker...
The Profit Value of Working in Real Time
03 Jun 2014
Contributed by Lukas
Catch June 3rd's episode of Odd Tuesdays where MSP Coach Manuel Palachuk talks about the importance of everyone from management to admin working i...
Cloud Managed WiFi – WFaaS
20 May 2014
Contributed by Lukas
Check out the latest Podcast episode of Odd Tuesdays where Karl investigates WiFi as a Service offering. Our Oddballs segment also features perspec...
Automated Prospecting & Sales Tools for Your MSP Business
06 May 2014
Contributed by Lukas
The May 6th episode of Odd Tuesdays featured Gil Cargill, a rockstar sales consultant with nearly 40 years experience in sales, including an outs...
How business-grade Sync is Changing The Security and Remote Access Landscape
16 Apr 2014
Contributed by Lukas
April 15th's episode of Odd Tuesdays, Ted Hulsy, VP of Marketing at eFolder joins Karl to talk about sync and security for MSPs and VARs. Rayanne ...
Molding Your First Employee & Keeping Techs Motivated
01 Apr 2014
Contributed by Lukas
On our April 1 episode, Josh Peterson, Co-founder of Bering McKinley and a keynote at this year's annual SMB Online Conference, joins Karl to disc...
Lead with Training, Follow With Managed Services
19 Mar 2014
Contributed by Lukas
On March 18th's episode of Odd Tuesdays, Karl talks to Chip Reaves, from Bigger-Brains, about their Bigger MSP Program. The program is a high quali...
HIPAA and HaaS
05 Mar 2014
Contributed by Lukas
On March 4th's episode of Odd Tuesdays, Karl speaks with April Sage, from Online Tech, to discuss HIPAA compliance – a topic our Odd Tuesdays audi...
Introduction to 3D Printing
26 Feb 2014
Contributed by Lukas
3D Printing – An Interview with Alan Ware Sacramento has a great organization called Hacker Lab – part hacker space, part maker space, and part...
Defining Your MSP Role – From Turning a Screw Driver to C Level Executive
18 Feb 2014
Contributed by Lukas
On Feb. 18th's episode of Odd Tuesdays, Karl speaks with GFI Max's Dave Sobel and GFI client Neil Holme, from Impact Business Technology. There is di...
Results Software – Integrating Outlook, QuickBooks, and Constant Contact
04 Feb 2014
Contributed by Lukas
On the latest Odd Tuesdays Podcast, Karl talks with Result Software's Sam Saab, about their Results Customer Relations Management (CRM) offering, wh...
New Podcast Debuts With Harry Brelsford
21 Jan 2014
Contributed by Lukas
Odd Tuesdays was launched this week by Host Karl Palachuk and Producer Monica Caraway. The Podcast is geared for I.T. Consultants and features what's...
Karl's State of the Nation Address for IT Consultants Posted
15 Jan 2014
Contributed by Lukas
Posted: Karl's State of the Nation Address for IT Consultants In case you couldn't listen live, we recorded the "State of the Nation" address. Rec...
Karl's State of the Nation Address: January 15th
06 Jan 2014
Contributed by Lukas
Please join me for a live Podcast on January 15th, 2014. No need to pre-register. Just hit this link on January 15th at 9:00 AM Pacific: http://instan...
SMB Tech Fest – October 19th in SoCal
17 Sep 2013
Contributed by Lukas
Online or In Person: Partner Training with Third Tier I ran into Dave Seibert at the recent ChannelPro SMB Forum in New Jersey. He brought me up t...
SaaSMAX Launches SaaS Marketplace at CompTIA ChannelCon
30 Jul 2013
Contributed by Lukas
SaaS Marketplace Allows MSPs to Find Business Cloud Services to Resell Today SaaSMAX Corp. announced the official commercial release of their ne...
Five Magic Tricks to Make Your Numbers Jump Up and Speak to You
21 Jun 2013
Contributed by Lukas
Stacey Powell: Take Your Finances to the Gym! Stacey Powell owns two businesses to help companies be more successful by managing their finances mo...
Autotask Live Report: ElasticTask Manages Amazon Web Services Billing in Autotask, QuickBooks
19 Jun 2013
Contributed by Lukas
Need to Manage Amazon Web Services? ElasticTask Gets The Job Done One of the cool things I noticed about the Autotask Community Live event is that ma...
Autotask Live Report: Spam Soap "Click Protect" Offered Free of Charge
19 Jun 2013
Contributed by Lukas
Spam Soap's "Click Protect" Scans Attachments When they Download Len Dimiceli from Spam Soap talked to me at Autotask Community Live in Phoenix about...
Autotask Report: Continuum's "Starter Kit" Gives You Everything You Need
18 Jun 2013
Contributed by Lukas
Continuum Bundles Everything – And Lets You Test Drive at a Low Price With No Obligation Continuum (formerly Zenith) was the original RMM soluti...
Autotask Live Report: Reflexion Pumps Up Automatic Email Encryption for HIPAA
18 Jun 2013
Contributed by Lukas
Karen Guarino from Reflexion – Spam Filtering, HIPAA Training, and Automated Email Encryption for HIPAA Compliance Karen Guarino is the Channe...
Autotask Live Report: Axcient Featuring "Management by Exception" Interface
17 Jun 2013
Contributed by Lukas
Steve Noel: Management by Exception Interface takes continuity to the next level I caught up with Steve "The Dude" Noel, Technical Sales Engineer...
Autotask Live Report: Developing Multiple Streams of Income – Unrelated to Running an MSP
17 Jun 2013
Contributed by Lukas
Ken Edwards: Adding Streams of Income … and More My friend Ken Edwards is a busy member of the community, an SMB 150 award winner, and an Autot...
Autotask Report: Welcome to the Mom and Pop Mid Market
16 Jun 2013
Contributed by Lukas
Mark Moreno: Success with the "Mom and Pop" Mid-Market My friend Mark Moreno is an active member of the SMB community, an SMB 150 award winner, ...
Autotask Report: Synnex for Small Business
15 Jun 2013
Contributed by Lukas
John Phillips: Synnex has an entire Small Business Team I talked to John Phillips from SMB Connect at Synnex while I was as Autotask Community Live...
Autotask Report: ChannelPro SMB Invites You To Their Forum
15 Jun 2013
Contributed by Lukas
Michael Siggins from ChannelPro SMB At the Autotask Community Live conference, I caught up with Michael Siggins, Publisher of ChannelProSMB. They ...
Autotask Report: Pump Up the Auto with Travis Austin
12 Jun 2013
Contributed by Lukas
Travis Austin: PumpUpTheAuto.com One of the first and best Autotask experts is Mr. Travis Austin. Travis has developed programs for getting informa...
Online or Offline: Networking is Networking (Interview with Richard Tubb)
10 Jun 2013
Contributed by Lukas
Richard Tubb – Effective Business Networking: How to Network Online and Offline Richard Tubb is well known for the Tubblog at http://www.tubblog...
Creativity is Not Magic: Think Inside the Box
30 May 2013
Contributed by Lukas
John Armato – Think Inside the Box John Armato is a Senior Vice President & Senior Partner, and Creative Strategist for Fleishman-Hillard Interna...
Demystifying QuickBooks – With Rayanne Buchianico
27 May 2013
Contributed by Lukas
Rayanne Buchianico Rayanne Buchianico is an Accountant and MSP Business Consultant. At the SMB Online Conference in June, she'll be talking about Und...
Manuel Palachuk on The Five Most Important Tools for Your Success
20 May 2013
Contributed by Lukas
Manuel Palachuk My brother Manuel is an author, business coach, and outsourced CIO. He worked at KPEnterprises for six years, half of it as President...
Brian Sharp: Take Back Your Business and Turn it Around
16 May 2013
Contributed by Lukas
Brian Sharp Brian Sharp is a great motivational speaker/trainer. He runs a company that helps small business owners learn to use speaking and presen...
Kevin Beares: The Small Business Apocalypse Has Been Rescheduled for Another Day
16 May 2013
Contributed by Lukas
Strategies for a Post-SBS World "June 30th isn't that far away." Kevin Beares is the Community Lead for the Windows Server and System Group at Micr...