In episode 665, Rob Walling chats with Georgiana Laudi, who is the co-author of the new book, Forget the Funnel. They dive deep into key concepts from the book, including specific Jobs-to-be-done interview examples and how to apply these insights to your marketing strategy. They also chat a bit about the process of writing a book. Topics we cover: 2:37 - Gia and Claire's intentional decision to keep the book under 200 pages 5:28 - What size SaaS companies will get the most value from Claire and Gia’s new book? 9:49 - The customer-led growth framework 11:29 - Why you shouldn’t think in terms of marketing funnels 15:51- Jobs-to-be done interviews 20:27- An approach for founders who are skeptical about customer research and JTBD interviews 25:15- How to use information gathered from customer interviews to inform your marketing strategy 29:47- What was the experience like recording the audiobook? Links from the Show: Claire Suellentrop @clairesuellen I Twitter Georgiana Laudi @ggiiaa) I Twitter Forget the Funnel: A Customer-Led Approach for Driving Predictable, Recurring Revenue MicroConf Youtube Channel If you have questions about starting or scaling a software business that you’d like for us to cover, please submit your question for an upcoming episode. We’d love to hear from you. Subscribe & Review: iTunes | Spotify | Stitcher

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