Can churn ever be good in SaaS? In this episode, Rob Walling is joined by fan favorite Derrick Reimer for a listener Q&A. They break down what it takes to compete with well-funded incumbents, how to decide whether to pivot or push forward, when a technical co-founder is truly necessary, the right time to think about trademarks, and the difference between “good churn” and “bad churn” especially when customers fall outside your ICP. Episode Sponsor: AI is completely changing how people discover brands and content online, and Ahrefs has built a full-blown SaaS marketing platform to help you stay ahead. With over 15 years of real-world web data, and AI that actually understands marketing, Ahrefs helps you measure your brand presence, build authority, and monitor reputation across search, social, and AI platforms like ChatGPT, Google AIOs, Perplexity, and more. You can also dig into what’s driving your competitors’ visibility and spot market gaps before they do, helping you create content that ranks and drive new traffic to your business. There's no need to juggle a bunch of disconnected tools- get Ahref’s all-in-one platform to make your brand unmissable in a fast-moving world. Try it free at ahrefs.com/awt. Topics we cover: (3:35) – Competing with well-funded incumbents (12:47) – Should you focus on competitors or customers? (20:20) – Pivot, press on, or move on: how to decide (29:09) – Finding and vetting a technical co-founder or partner (39:04) – When should you pursue trademarks? (44:24) – Is churn ever good for a startup? Links from the Show: MicroConf US 2026 - Portland, Oregon - Use Promo Code ROB50 for $50 off. MicroConf Connect BIMI (Brand Indicators for Message Identification) SavvyCal Derrick Reimer | LinkedIn Derrick Reimer (@derrickreimer) | X If you have questions about starting or scaling a software business that you’d like for us to cover, please submit your question for an upcoming episode. We’d love to hear from you! Subscribe & Review: iTunes | Spotify

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“What did the council decide on item 42?” — answered with the speaker and the moment.