In this episode of the Built Right podcast, we look at the often overlooked and undervalued topic of quality in software development and how good process and culture are what creates the foundation for it. Joining us is women-in-tech career coach, Erika Chestnut, who is Head of Quality at Realtor.com. Erika has been building and leading quality teams for around 15 years. She has a wealth of knowledge to share about the foundations of good quality, why organizations that want to improve quality are often focused on the wrong thing, how you create a balance between quality and innovation and the good leading indicators in quality. Key moments: What organizations can do to improve quality The struggle to find balance between quality and innovation Some of the best leading indicators in quality How to help your business recognize the value and impact of process and quality Erika’s thoughts on generative AI and its impact An example of a company that is doing QA right The one piece of advice Erika would give her younger self Key links: Erika on LinkedIn: https://www.linkedin.com/in/erikachestnut/ Erika’s website: https://www.erikachestnut.com/ HatchWorks: https://hatchworks.com The Built Right podcast: https://hatchworks.com/built-right-a-podcast-about-building-the-right-digital-product/ Mentioned in this episode:Talking AI - Conversations with AI experts and early adoptersWelcome to the Talking AI podcast, where we dive deep into the world of artificial intelligence with host Matt Paige. Formerly known as the Built Right podcast, Talking AI brings you insightful conversations with AI experts, founders of AI products, and industry leaders who are leveraging AI in their businesses. Whether you're an AI expert or a beginner, our episodes will help you understand how AI technology works and how early adopters are deriving value from it. New episodes drop starting August 6th.AI Opportunity FinderFeeling overwhelmed by all the AI noise out there? The AI Opportunity Finder from HatchWorks cuts through the hype and gives you a clear starting point. In less than 5 minutes, you’ll get tailored, high-impact AI use cases specific to your business—scored by ROI so you know exactly where to start. Whether you're looking to cut costs, automate tasks, or grow faster, this free tool gives you a personalized roadmap built for action. 👉 Try it now at https://hatchworks.com/ai-opportunity-finder/

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“What did the council decide on item 42?” — answered with the speaker and the moment.