609 - Automating Primary Care Admin with Care GP: AI Solutions for Australian Clinics
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What is Care GP’s mission and how did the company get started?
Quick one before we dive in. If you want the best of what's happening in Australian digital health delivered to your inbox each week, then jump onto the Talking Health Tech newsletter. It's free, easy to read, and it's where I share my hot takes from the week that you don't hear on this podcast. Head to talkinghealthtech.com slash newsletter to sign up. Welcome to the Talking Health Tech Podcast. My name is Peter Birch. Today on the show, I'm joined by Melvin Chen, CEO and founder of CareGP. G'day, Melvin. How are you going? How's it going, Peter? Great to be back on the pod. Yeah, it's been a couple now that we've done. And I think last time we spoke, we got to really see CareGP in action and in this fast world that's moving in artificial intelligence, in the primary care space. Even though it's been a few months between conversations on the podcast, I expect stuff has changed or stuff has evolved and things have grown. So I'm really keen to unpack that with you. For those unfamiliar, it might be a good opportunity for you to kind of set the scene, tell us who you are, what you do, a bit about KGP, and we'll go from there.
So our vision at CareGP is to automate the next generation of intelligent clinics, broad practices. And so we're still on that journey and very early. I would say, I think it's been about a year and a half coming up to two years. I think the first period of time was spent just speaking with customers. So we've been now live for about a year. So coming up to a year. So I think middle of last year, We launched, so we're still in the infancy, in the baby steps, but now we've got to a point where we're now in hundreds of the top operators, due practices in the country, across every state in the country. So it's real now. People are relying on our products, especially our document import products, Samantha, for smart medical document allocations for the important fundamental role of importing documents accurately, consistently, and timely into the practice management software, so the doctor's inbox or patient's file.
Yeah. I mean, there's a lot of, anyone in the primary care space know there's a lot of administration. You usually need a few receptionists or a very busy one to kind of just keep the lights on, let alone do anything that's, that's really meaningful. You know, you talked about document processing a little bit there with Samantha, but maybe tell me a little bit more about, you know, this, this challenge that primary care faces in terms of the admin that's required and that opportunity that kind of unlocks around automation.
Yeah, I think it always goes back to when I started on the company of realizing how big a problem admin in healthcare is. So just to reiterate, it's about the third of the cost of aggregate costs of your healthcare. So in the US, it's over $4 trillion healthcare spend. It's about $1.3 trillion, which is really just the admin cost. side of it and the repetitive manual work of moving things in and out of databases and whatnot. So that really is the core of, hey, it's just such a painful burden and it's so costly. So it really impacts the cost but also the cost to the end patient, but also the cost of running a healthcare provider, an operator, a facility. Now you see a lot of clinics not sustainable, or you see now a little bit of moving towards corporatization because it's difficult to sustain a viable, profitable business. And that's really the core underlying reason
overlying problem that we're solving. But then we found it's not just good enough to say, hey, that's a problem. What part of the problem are we excited about solving that we can solve? And then there's a lot of different components of admin. You could say that the clinical scribe is admin. Although I think more squarely, that's more on the clinical side. So we're solving for the more the admin at the health provider level. So the front desk and to do with actually running the GP practice. So we landed on, hey, when we did all of the shadowing of the GP practices, I sat down with something like 100 people and several different GP practices in early days, back in 2024, and figured out, hey, what is the most pressing painful problem?
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Chapters
6 chapters
1
What is Care GP’s mission and how did the company get started?
0:00–7:21
2
How big is the administrative cost burden in Australian primary care?
7:21–12:56
3
How does the Samantha document‑automation tool work and why is it gaining rapid adoption?
12:56–18:31
4
How do savings from AI tools compare to traditional IT budgets for GP practices?
18:31–24:24
5
What does the Veronica voice‑assistant demo show about AI‑driven phone handling?
24:24–30:18
6
What new problems is Care GP targeting next for primary‑care administration?
30:18–34:37
Speakers
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