Chapter 1: What improvements have been made to the MyAutoSupport dashboard?
This week on the Tech on Tap podcast, we chat with Sudeep Hori about the new MyO2Support dashboard and predictive analysis.
Welcome to the Tech on Tap podcast.
Hello and welcome to the Tech on Tap podcast. My name is Justin Parisi and in the studio with me today. Wow. Long time no see, pal. It's a special day. It is a special day. Andrew's actually in the office today. Actually, he was on his way to the office and giving Glenn a play-by-play through text message, and I asked Glenn, why isn't Andrew just walking instead of texting?
Well, I was in a last-minute customer phone call, and then it started raining horizontally, so...
In Andrew's defense, I was sending him quite a few texts. Oh, okay. It was your fault. I was demanding the updates. He was just being accommodating.
Well, I was telling Glenn how I can just envision you in an air duct somewhere with a lighter like John McLean from Die Hard.
It was rather entertaining to get the countdown of time, like 10 minutes incoming, three minutes I'm in the building, two minutes down the hall.
Except I wasn't on the radio with the police officer from Family Matters. Oh, Carl Winslow. Yeah. Yeah, see, it's just not as good. It's not. On the phone today, working from home because he didn't want to drive in, which I can't blame him because the weather is pretty miserable today, is the master of ignorance, Glenn Sizemore.
You know, in my mind when you say that, I just real-time remix Master of Puppets, and it's just this hardcore. Master! I'm okay with that.
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Chapter 2: How does predictive analytics enhance user experience in MyAutoSupport?
So one being something broke, I'm going to tell you immediately, two being a daily performance summary, and then three being the weekly kind of full, I'm using air quotes even though you can't see me, auto support package. Correct.
Yeah, and actually you could even go beyond that if you wanted to schedule jobs on the cluster, right, to issue full auto supports on a daily basis or an hourly basis if you wanted to, and that'll push it itself into the data mining that they do with the MyAutoSupport dashboard, right, Sudeep?
Yes, absolutely. And there are also on-demand auto supports that some of our newer systems are capable of sending based on a request that we may put forward to the system. So if you are in a critical or troubleshooting situation, one of our support personnel or a support partner can use the auto support on-demand capability
to request an auto support on demand or even request some of the diagnostic logs from the system.
Yeah, so a push versus pull request, in other words, right? Correct. In addition to that, you can also integrate it with the event logs. So if you wanted to do event route generations when we hit a certain threshold of something or we hit an event, you can kick off auto support to do a call home. You can also set up on-command unifier manager to perhaps kick those off as well.
So you have a lot of options to leverage auto support as a tool, not just for supporting your system, but also proactively monitoring it.
Absolutely. You're right to mention the on-command suite of products. And from an alerting and automation perspective, we have a full spectrum of capabilities. We have the reactive stuff, which a lot of the vendors do. But given our expertise and how long we have been Doing this, we are really getting very good at the proactive and the predictive set of capabilities.
So can you give us any examples of those types of operations?
Yeah, absolutely. So one of the things we touched on earlier is our health summary, or some people often call it system risks. And what a lot of people don't know, at least looking at it from the outside, is It is not just as simple as matching some patterns or looking at some strings. present in auto support. It's a lot more than that.
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Chapter 3: What data collection methods are used in MyAutoSupport?
we have actually taken the recommendations that we give to our customers and tied it to Upgrade Advisor. So on the new dashboard, if you go there as a customer, you will now be able to see proactive recommendations that tells you, okay, I have 65 controllers, and based on the recommendations that NetApp has given, there are 17 of those that are eligible for upgrades to newer versions.
So this is kind of much more efficient than me as a customer trying to go in and look and find out things. It's very proactive. It's right on your face. It's right on the dashboard when you log in.
That's fantastic. It's almost like one baby step away from just letting ONTAP deal with it itself.
Yeah, absolutely. In fact, we are actually working hand in hand with our ONTAP and on command counterparts to align things that we do within our simplified upgrade process. All the rules that you see in Upgrade Advisor are completely aligned with the simplified upgrade process that you have through on-command system managers today. We're working hand-in-hand, the set of rules are very similar.
What Upgrade Advisor does in addition to automating all of the rules is really bringing together some of our digital support assets. So for example, in this case that I just cited, we had these recommendations on our support site and it was an excellent opportunity for us to take those recommendations and tie those to the upgrade process. It makes life for users and customers much easier.
And, in fact, right before this call, I got an email from one of our customers who was really happy to see that recommendation on the dashboard.
Yeah, 100%.
And we are going to enhance it. There are a lot of exciting things coming. One of the things that we are also looking at is what we did in this release, if you look at it, is we are telling our users what to upgrade to. What we are looking at doing is also tying in the value to this process, meaning why should I upgrade to this next version of ONTAP?
What are the new features that I'm going to get? What are the new efficiency or performance levels that I'm going to get? Now, all of this information is currently available, but we want to kind of unify this. And this goes back to my previous point of streamlining the workflows. There's no point having all these disparate pieces of information.
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Chapter 4: How does MyAutoSupport handle real-time data and alerts?
Sudeep, if we wanted to get in touch with you again on social media, how would we do that?
Add Sudeep Paray, one word, S-U-D-E-I-P-H-O-R-E, in Twitter.
All right, thank you so much, Sudeep. And if you want, check out the new MyAutoSupport dashboard found on the MyAutoSupport page. All right, that music tells me it's time to go. If you'd like to get in touch with us, send us an email to podcast.netapp.com or send us a tweet at NetApp. As always, if you'd like to subscribe, find us on iTunes, SoundCloud, and Stitcher or via techontappodcast.com.
If you liked the show today, leave us a review. On behalf of the entire Tech On Tap podcast team, I'd like to thank Sadiq Khoury for joining us today and telling us all about the new Milosport dashboard. My voice cracked a little bit there. I got a little emotional. Talking about this.
Oh, yeah.
It is. Everything's related to Flex Groups indirectly. I would not be surprised if they eventually store this stuff on Flex Groups. Never know.
Hey, that's my job.
Oh, yeah. Data lakes. Alright.
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