Tell Me Something Good About Retail
Episodes
Russ Flips Whips on Turning Views Into Sales
02 Apr 2026
Contributed by Lukas
This episode explores how social media is changing the way people choose where to buy long before they ever walk into a store. Bob talks with Russell ...
How Lockwood Built Retail Magic
12 Mar 2026
Contributed by Lukas
How do independent retailers build stores customers love while avoiding the trap of looking like every other shop?In this episode of Tell Me Somethin...
Community Beats Cheap Every Time
30 Oct 2025
Contributed by Lukas
John Robison didn't follow a traditional path. After engineering sound effects for Kiss and designing early video games, he built a thriving luxur...
Scaling Resale with Franchising
25 Sep 2025
Contributed by Lukas
Fast facts & contextSystem size: 270+ stores; 50 more in developmentAnnual sales: “well over a quarter-billion”Category tailwind: US secondhan...
From Wiener Hats To Wisdom
28 Aug 2025
Contributed by Lukas
In this episode, celebrated meeting design expert and corporate trainer Brian Walter joins the show to share his journey from retail beginnings to bec...
From Flat Sales to Record Breaking
19 Aug 2025
Contributed by Lukas
When June sales went flat at her luxury women's store, Rebecca Weirda didn't make excuses. She rolled up her sleeves, had tough conversations ...
Retail’s Secret? Greeting Cards
17 Jul 2025
Contributed by Lukas
💬 Guest: Patrick McCullough, President of Hallmark Business Connections📅 Run Time: 35:15🔗 Website: https://www.hallmarkbusiness.com✉️ Epi...
Finding Ways to Say Yes Always
12 Jun 2025
Contributed by Lukas
Episode OverviewFive conversations with retail entrepreneurs and experts who've built successful businesses by focusing on customer relationships,...
Only 5% of Retailers Are Leaders—How to Fix That
29 May 2025
Contributed by Lukas
In this episode, Ann Ruckstuhl, SVP and CMO at Manhattan Associates, to unpack the hard truths and high hopes revealed in the 2025 Unified Commerce Be...
Wisdom Behind the Windows: The Greatest Challenge in Retail is Merging Technology with Human Touch
10 Apr 2025
Contributed by Lukas
In this podcast episode, host Bob Phibbs, known as the Retail Doctor, discusses the evolving landscape of retail technology and the importance of huma...
Wisdom Behind the Windows: Unlocking the Secrets to Employee Development and Customer Loyalty in Retail
13 Mar 2025
Contributed by Lukas
In this episode of "Tell Me Something Good About Retail," hosted by Bob Phibbs, retail leaders discuss strategies for enhancing customer engag...
Wisdom Behind the Windows: How Can Retailers Build Stronger Connections with Their Customers?
13 Feb 2025
Contributed by Lukas
In this episode of "Tell Me Something Good About Retail," Bob Phibbs, the Retail Doctor, explores the importance of human connection in retail...
Wisdom Behind the Windows: How Can Retailers Foster Genuine Human Connections in a Digital Age?
17 Jan 2025
Contributed by Lukas
In this episode of "Tell Me Something Good About Retail," hosted by Bob Phibbs, the Retail Doctor, the focus is on the importance of human con...
Building Community Through Comics
05 Dec 2024
Contributed by Lukas
Guest: Paul Landry, Co-owner of Crossover Comics (Montreal)Location: 3560 Notre Dame West, Montreal (St. Henry neighborhood)Key Discussion Points:- St...
The Unexpected Marriage of Luxury Retail and Dining
14 Nov 2024
Contributed by Lukas
In this episode of "Tell Me Something Good About Retail," host Bob Phibbs, the "Retail Doctor," converses with Charlie Koniver, princi...
Battling Retail Burnout and Boosting Sales
24 Oct 2024
Contributed by Lukas
In this episode of "Tell Me Something Good About Retail," host Bob Phibbs, the Retail Doctor, and Carol Leaman discuss the post-pandemic retai...
Ecom Secrets To Grow Your Sales
05 Sep 2024
Contributed by Lukas
Josh Orr, the founder of Capital Commerce and host of the Retail Initiative Podcast, is one of the leading voices in eCommerce today. He specializes i...
Teen Trainee to Retail Innovator: An Inspiring Path
11 Jul 2024
Contributed by Lukas
In this episode of Tell Me Something Good About Retail, host Bob Phibbs, the Retail Doctor, and Nicole Leinbach, founder of Retail Minded, delve into ...
What Went Wrong At Ted Baker?
19 Jun 2024
Contributed by Lukas
Chris was involved from the very beginning of Ted Baker in 1988 and headed up the Retail Team for over 30 years as the company's Global Retail Dir...
From Basement Beanbags to Beloved Brand: Lovesac's Entrepreneurial Saga
06 Jun 2024
Contributed by Lukas
Shawn D. Nelson is the author of Let Me Save You 25 Years: Mistakes, Miracles, and Lessons from the Lovesac Story. He is the founder and CEO of the Lo...
Behind the Magic: Disney Retail Secrets with Jim Fielding
09 May 2024
Contributed by Lukas
Jim Fielding is a respected retail and media industry veteran whose expertise combines storytelling, product innovation, merchandising, and consumer e...
Smart Customers, Stupid Companies: Revolutionizing Retail Experience
04 Apr 2024
Contributed by Lukas
Michael Hinshaw is the founder and president of customer experience consultancy McorpCX and has been recognized on over a dozen "Top Global CX Inf...
Retail Podcast 1002: Michael Hinshaw Smart Customers, Stupid Companies
04 Apr 2024
Contributed by Lukas
Bob Phibbs interviewed Michael Hinshaw, author, and president of MCorpCX, about balancing corporate amnesia with relevant customer personalization - a...
Differentiate or Die: Standing Out in Retail
07 Mar 2024
Contributed by Lukas
Robert Grimmett is a visionary creative leader with over 20 years of experience shaping the retail landscape. Renowned for his work with iconic global...
Cool Ways Retailers Use AI
14 Dec 2023
Contributed by Lukas
Jon Nordmark is co-founder and CEO of Iterate.ai launched in 2013. With an $82,000 marketing budget and no salespeople, Iterate's revenues grew pr...
It's All In The Data Collection
30 Nov 2023
Contributed by Lukas
Renee is the Co-Author of best-selling book Next Generation Retail: How to Use Technology to Innovate for the Future which takes a deep dive into the ...
How to Overcome Theft
16 Nov 2023
Contributed by Lukas
CEO and Founder Nolan Wheeler comes from retail loss prevention and store operations with hypermarket, grocery, big box, electronics, and more. Fatigu...
When Pennies Matter
02 Nov 2023
Contributed by Lukas
Robert M. Schindler is Professor of Marketing at Rutgers University in Camden, New Jersey. He has researched consumer perception, attitude, and motiva...
Disarming Unruly Customers
19 Oct 2023
Contributed by Lukas
Christine Miles is the founder and CEO of EQuipt, an award- winning author, professional keynote speaker, consultant, executive coach, thought leader,...
Invigorating the dignity and loyalty of the frontline
05 Oct 2023
Contributed by Lukas
In essence store management is trying to solve the problem of increasing the dignity of working in a physical store. Instead of taking steps to distan...
Bringing a Spark of Joy to Stores
21 Sep 2023
Contributed by Lukas
Colleen Wilson is a retail executive with over two decades of management experience and an established record for driving strategies to increase custo...
Hear It From The CPAS
07 Sep 2023
Contributed by Lukas
So many retailers buy what they like instead of buying what they need. Discover the four questions to ask yourself before purchasing anything as well ...
Janel Anderson: Banishing Difficult Conversations
22 Jun 2023
Contributed by Lukas
Dr. Janel Anderson is the founder of Working Conversations and a voracious researcher, author, and podcaster. During her conversation with Bob, Dr. An...
Shep Hyken: Getting Customers To Return
01 Jun 2023
Contributed by Lukas
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Stree...
Kimberly McGlonn: Fashion as Catalyst for DEI Dialogues
11 May 2023
Contributed by Lukas
Dr. Kimberly McGlonn is an advocate for justice & environmentalism, an advocacy that informs her approach to leadership in the fashion industry. A...
Follow The Results: YouTube Ninja Nate Woodbury
20 Apr 2023
Contributed by Lukas
Nate Woodbury is a popular YouTuber who creates videos about entrepreneurship and digital marketing. He started his channel in 2016 and has since amas...
Clint Pulver: The Undercover Millennial Shares Retail Stories
30 Mar 2023
Contributed by Lukas
From ten years old Clint Pulver knew he had been given a moment. He shares that revelation and how it has informed everything he has done as a speaker...
Emmanuel Probst: Global Lead, Brand Thought-Leadership at Ipsos
16 Feb 2023
Contributed by Lukas
We need products that make an impact on us and the world we live in. But how to understand a roadmap for changing your brand? Tiffany’s has done a g...
Deanna Wallin: Retail Doesn't Have Time For Disaster
26 Jan 2023
Contributed by Lukas
Deanna Wallin, a former nurse turned skincare pioneer, founded Naples Soap Company out of her passion for assisting individuals suffering from chronic...
Naomi Wheeless: Divising a Seamless Retail Strategy
17 Nov 2022
Contributed by Lukas
Naomi Wheeless is the Global Head of Customer Success at Square, a company whose mission is to enable economic empowerment for all. In this position, ...
Dan Hodges: Innovation Comes From Store Tours
03 Nov 2022
Contributed by Lukas
Dan Hodges is the CEO of Consumers in Motion (CIM Tours) that provides a service which assesses your company’s place in today’s marketplace. We id...
Matt Lafone: The Store As Community Builder
13 Oct 2022
Contributed by Lukas
Matt Lafone is the president and general manager of The Athlete's Foot (TAF) North, South and Central America. Lafone joined The Athlete’s Foot ...
Serge Khalimsky: The Mall is alive and well
08 Sep 2022
Contributed by Lukas
Serge Khalimsky serves as the Senior General Manager of Westfield Old Orchard. In this role, Serge is responsible for delivering Old Orchard’s long-...
Elizabeth Herbst-Brady: Keep your customer at the center
18 Aug 2022
Contributed by Lukas
Elizabeth Herbst-Brady is currently Head of Global Revenue & Client Solutions at Yahoo.
Bruce Winder: Trends in Retail
28 Jul 2022
Contributed by Lukas
Bruce Winder a Toronto-based retail analyst, business instructor and author of the book, Retail Before, During & After COVID-19.
Steve Cook: Over-communicating to keep trust with your customers
07 Jul 2022
Contributed by Lukas
Steve Cook, business owner of Cook Feed and Outdoor and podcast host of The Better Business Podcast.
Helen Herrick: Creating The Best Retail Stores
16 Jun 2022
Contributed by Lukas
Helen Herrick is the Studio Director of MBH Architects in New York. She has a focus on cultivating a culture of creativity, engagement and connection ...
Soon Yu: The Value of Friction In Retail
26 May 2022
Contributed by Lukas
Soon Yu is the former global VP of innovation officer at VF corporation home to over 30 global apparel companies. He advises startups how to grow and ...
Howard Prager: Making Kindness a Priority with Howard Prager
28 Apr 2022
Contributed by Lukas
Howard Prager is a speaker, author and leadership consultant. He recently wrote a book about how you show up for others called Make Someone's Day:...
Mark Quinn & Mark Kinsley: Celebrating A Good Sleep
13 Jan 2022
Contributed by Lukas
The be-back bus travels in one direction and it's not to your store. You have a choice every time someone comes in the door: There's a chance ...
Neely Tamminga: A year of vindication for retail
05 Jan 2022
Contributed by Lukas
What lens should retailers use when reading so many different messages about the consumer economy? With retail stores being vindicated as not just via...
Phil Thorne: What people do in stores is what matters
16 Dec 2021
Contributed by Lukas
What does a consumer want when visiting a retailer? How can retailers hold onto employees? What can a guy who writes poetry tell us about physical re...
Greg Buzek: The Retail Orphan Initiative
09 Dec 2021
Contributed by Lukas
Data is all the rage but what does it actually tell retailers? Our guest today has been on a quest since his early days with NCR and others. Hear what...
Brent Hollowell: The mental shift to growing sales with technology
02 Dec 2021
Contributed by Lukas
There is a certain intimidation factor when customers see all you offer. This especially true with footwear. Hear how this onetime customer became an ...
Robert Christie: There's So Much Opportunity Right Now
23 Nov 2021
Contributed by Lukas
Robert Christie is President of A&G Central Music, a school service company with two stores in Southeast Michigan. Robert received degrees in musi...
Ron Thurston: Changing the Way We Talk About Retail
18 Nov 2021
Contributed by Lukas
Ron Thurston loves retail. And he's proud of it. Ron has led the retail teams for some of America's most prominent brands, inspired thousands ...
Melissa Gonzalez: The Fabulous Opportunities in pop-up retail
11 Nov 2021
Contributed by Lukas
Continually pushing the boundaries of experiential retail, Melissa Gonzalez is an award-winning innovator, seasoned visionary, and brand storyteller. ...
Tom Sullivan: Be The Company Where You Want to Work
04 Nov 2021
Contributed by Lukas
Be the company you want to work at. Bob Phibbs interviewed Tom Sullivan, founder of Lumber Liquidators about going public, about his first steps at fo...
Nick Ernst: We save the holidays for our customers
28 Oct 2021
Contributed by Lukas
The shopping is firmly underway for a once-in-this-generation retail holiday season. Despite the fascination with supply chain shortages - consumers a...
Ethan Chernofsky: Don't Squander Your Uniqueness To Become Like Your Competitor
21 Oct 2021
Contributed by Lukas
Ethan is the VP Marketing for Placer.ai. Prior to Placer, Ethan was the Director of Corporate Marketing at SimilarWeb and the Vice President of Headli...
Jill Renslow: How the Mall of America Is Coming Back [Episode 508]
13 May 2021
Contributed by Lukas
This episode is devoted to how one of the biggest malls in the world is coming back from Covid better than before on this episode of Tell Me Something...
Patric Richardson, The Laundry Guy: Cleaning Up Retail [Episode 507]
08 Apr 2021
Contributed by Lukas
This episode is devoted to the power of branding, events, and being authentic on this episode of Tell Me Something Good About Retail. Key Links...
Patricia Fripp: How to Win More Customers [Episode 506]
18 Mar 2021
Contributed by Lukas
This episode is devoted to taking a customer from what they need to what they want on this episode of Tell Me Something Good About Retail. Key ...
James Rhee: Stories of Kindness, Math, Mindset, and Trust [Episode 505]
05 Feb 2021
Contributed by Lukas
This episode is devoted to the heart of retail transformation. Learn more on this episode of Tell Me Something Good About Retail. Key Links Re...
Martin Lindstrom: Branding, Tribes, and More. [Episode 504]
22 Jan 2021
Contributed by Lukas
This episode is devoted to using the idea of empathy to redefine how we work and live. Learn about the direct correlation between empathy and common s...
Peter Cohan: How Retailers Are Winning Back Customers [Episode 503]
08 Jan 2021
Contributed by Lukas
This episode is devoted to finding out which CEOs are winning and what changes they have put in place on this episode of Tell Me Something Good About ...
Verizon Launches A Call For Kindness Project [Episode 502]
25 Nov 2020
Contributed by Lukas
This episode is devoted to the Call For Kindness project which aims to not only encourage understanding about retail associates but also local communi...
Mike Sheldrake Stories of Independent Success [Episode 501]
13 Nov 2020
Contributed by Lukas
This episode is devoted to a conversation with an independent retailer who, for 44 years, has seen more ups and downs than most. Learn how to manage a...
DeAnna McIntosh on Brand Diversity Strategies [Episode 416]
19 Jun 2020
Contributed by Lukas
This episode is devoted to breaking down barriers to success for black-owned brands. Learn how to increase retail representation of people of color on...
Paraic Mulgrew on Innovation in Specialty Games Retailing [Episode 415]
12 Jun 2020
Contributed by Lukas
This episode is devoted to going all in on a game store dream. Learn how creating customer happiness proved a worthwhile investment on this episode of...
Ionut Vlad on Increasing Brand Visibility Through Movement [Episode 414]
05 Jun 2020
Contributed by Lukas
This episode is devoted to an entirely new way for products to literally move off the shelf. Learn how to use technology to increase customer engageme...
Ben Rodier on Relationship Building with Clienteling [Episode 413]
29 May 2020
Contributed by Lukas
This episode is devoted to how clienteling is growing. Learn how brick and mortar retailers can bridge online with their associates on this episode of...
Paco Underhill on Reinventing the Retail Experience [Episode 412]
22 May 2020
Contributed by Lukas
This episode is devoted to the future of retail shopping. Learn how reinvention could show up on this episode of Tell Me Something Good About Retail. ...
Nikki Baird on Reopening Safely and Sanely [Episode 411]
15 May 2020
Contributed by Lukas
This episode is devoted to preparing to move ahead. Learn how a digital presence can enhance your community on this episode of Tell Me Something Good ...
Derek O’Carroll on Creating a Retail Culture [Episode 410]
08 May 2020
Contributed by Lukas
This episode is devoted to creating a compelling brand concept. Learn how to map out your customers’ journey on this episode of Tell Me Something Go...
Richard Shapiro on Creating Human Connection [Episode 409]
01 May 2020
Contributed by Lukas
This episode is devoted to fostering repeat business. Learn how to create great customer relationships on this episode of Tell Me Something Good About...
Neil Abramson on All Things Resale [Episode 408]
24 Apr 2020
Contributed by Lukas
This episode is devoted to the unique challenges of the resale market. Learn how resale epitomizes Main Street on this episode of Tell Me Something G...
Shlomo Chopp on Bridging the e-Commerce to Retail Storefront Gap [Episode 407]
17 Apr 2020
Contributed by Lukas
This episode is devoted to emerging brands born online and made available for purchase in-store. Learn how e-commerce finds a physical entry point on ...
Jacyn Heavens on the Regional Differences in Retail [Episode 406]
10 Apr 2020
Contributed by Lukas
This episode is devoted to similarities and differences between international marketplaces. Learn how retailers are tuning in to their communities on ...
Dan Hodges on the Design of Experience Retail [Episode 405]
03 Apr 2020
Contributed by Lukas
This episode is devoted to current trends in retail experience. Learn how to empower your consumers on this episode of Tell Me Something Good About Re...
Danielle Ewert on Attaining Transparency with POS [Episode 404]
27 Mar 2020
Contributed by Lukas
This episode is devoted to implementing best practices with the help of a POS system. Learn how full transparency benefits a single or multi-location ...
Lauren McGuire on How We Experience Sound in Retail [Episode 403]
20 Mar 2020
Contributed by Lukas
This episode is devoted to the sonic aspects of retail. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail. ...
Carol Leaman on How Playing Games Leads to Better Employee Learning [Episode 402]
13 Mar 2020
Contributed by Lukas
This episode is devoted to corporate learning through gamification. Learn how using cognitive principles can drive rapid memory retention and benefit ...
Michael Zakkour on New Models for Consumption and Retail [Episode 401]
06 Mar 2020
Contributed by Lukas
This episode is devoted to the new retail Renaissance. Learn how China is leading the way into the future of unified commerce on this episode of Tell ...
Paco Underhill on the Science of Age When it Comes to Retail [Episode 316]
17 Jan 2020
Contributed by Lukas
This episode is devoted to the science behind consumers. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail. ...
Joe and John Gaither on Differentiating Your Product [Episode 315]
10 Jan 2020
Contributed by Lukas
This episode is devoted to educating consumers. Learn how to differentiate your product from the rest on this episode of Tell Me Something Good About ...
Alex Shuford on How to Manage Expectations When it Comes to Customer Service [Episode 314]
03 Jan 2020
Contributed by Lukas
This episode is devoted to managing customer service expectations. Learn how to succeed with customers and create a last business on this episode of T...
Emmanuel Probst on How to Succeed in a Saturated Market [Episode 313]
27 Dec 2019
Contributed by Lukas
This episode is devoted to creating a meaningful trend in retail. Learn how to succeed in a Saturated market, regardless of your brand size on this ep...
Melissa Agnes on Managing Crisis in the Digital Age [Episode 312]
20 Dec 2019
Contributed by Lukas
This episode is devoted to avoiding and fixing retail crisis. Learn how to deal with a retail crisis that can change your brand forever on this episod...
Rick West on Eliminating Shopper Recall [Episode 311]
13 Dec 2019
Contributed by Lukas
This episode is devoted to eliminating shopper recall in retail. Learn how to tailor your business to the right customers and how FieldAgent.net can h...
Tom Shay on How to Compete with Big Box Stores [Episode 310]
06 Dec 2019
Contributed by Lukas
This episode is devoted to competing with big box stores. Learn how to create unique experiences on this episode of Tell Me Something Good About Retai...
Ashley Merrill onThe Right Way to Capitalize on Consumer Trend In Retail [Episode 309]
30 Nov 2019
Contributed by Lukas
This episode is devoted to the right way to capitalize on consumer trends in retail. Learn how functionality and finding your customer’s voice is ke...
Bob Phibbs on What a Retailer Really Needs to do to Compete with Online Retailers [Episode 308]
22 Nov 2019
Contributed by Lukas
This episode is devoted to ensuring as retailers you give hope to your customers to keep them coming back and feeling valued. On this episode you’ll...
Greg Goodwin on How To Ensure Your Retail Brand Responds To Change Effectively [Episode 307]
15 Nov 2019
Contributed by Lukas
This episode is devoted to ensuring your retail brand responds to change effectively. Learn how to navigate changes in retail on this episode of Tell ...
Andy Heck on the Key to Selling Diverse Product Lines [Episode 306]
08 Nov 2019
Contributed by Lukas
This episode is devoted to the key to selling diverse product lines. Learn how to improve product knowledge with your employees on this episode of Tel...
Heidi Owen West on Understanding Your Store’s Purpose [Episode 305]
01 Nov 2019
Contributed by Lukas
This episode is devoted to understanding your store’s purpose, aligning your missions and creating a connection with customers to stand out among re...
Dax Dasilva on Why You Must Work with Others to See the Change You Want [Episode 304]
25 Oct 2019
Contributed by Lukas
In this episode of Tell Me Something Good About Retail, Dax Dasilva inspires us to create change through open communication with diverse minds and giv...
Bill Jackson on 3 Takeaways for Your Specialty Retail Brand [Episode 303]
18 Oct 2019
Contributed by Lukas
This episode is devoted to the fundamentals of your specialty retail brand, focusing on three major takeaways to practice. Learn how to incorporate th...
Jordan and Glenn Edwards On Being Entrepreneurial In Retail [Episode 302]
11 Oct 2019
Contributed by Lukas
Jordan and Glenn Edwards discuss the importance of embracing the fundamentals while building your retail business. Learn how to incorporate these fund...
Neil Saunders on The Three Challenges Every Retailer Faces [Episode 301]
04 Oct 2019
Contributed by Lukas
This episode is devoted to retailers' three big challenges: differentiation, managing investment, and understanding your customer. Key Links Nei...