Episode 144: Connecting The Manager, Employee, and Customer Satisfaction Chain

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Recorded02 Oct 2024

Publisherzengerfolkman.com ↗

Handlerec:12242294

Show notes

Details In this episode of The 90th Percentile, hosts BreAnne Okoren and Joe Folkman explore the powerful connection between leadership, employee engagement, and customer satisfaction. Drawing on research and real-world examples from companies like Sears and Zappos, they discuss how effective leadership drives employee engagement, which in turn boosts customer satisfaction and profitability. They also … Continued The post Episode 144: Connecting The Manager, Employee, and Customer Satisfaction Chain first appeared on ZENGER FOLKMAN.

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