Understanding and implementing effective risk management strategies is fundamental for any accommodation provider. Whether you operate a boutique hotel, a cozy bed and breakfast, or manage a portfolio of short-term rentals, the ability to effectively screen and verify guests can significantly reduce the likelihood of damage and enhance the overall guest experience. In this episode, Leo Walton of Superhog joins us to share his expert insights on how leveraging technology and personalised guest verification processes can transform the way we manage and mitigate risks in the accommodation sector. SHOW LINKS: Superhog: https://www.superhog.com #GuestVerification #RiskManagement #HospitalityInnovation 📋 In this episode, we discuss: 00:00 - Welcome and Introduction 00:18 - Meeting Leo Walton: The Journey to Super Hog 01:04 - Tech Adoption in the Accommodation Industry Post-COVID 03:06 - The Critical Role of Risk Management 06:32 - Guest Verification: Striking the Right Balance 09:25 - Evolution of Super Hog's Strategy and Technology 13:43 - Personalizing the Guest Experience 16:44 - Guest Verification: Light vs. Heavy Approaches 19:18 - Adapting to Different Guest Expectations 24:18 - Leveraging Technology for Enhanced Guest Relations 26:35 - Merging Traditional Hospitality with Modern Demands ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free! ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/ 🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity 🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/ 🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence. Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.

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“What did the council decide on item 42?” — answered with the speaker and the moment.