Don't forget to subscribe 👆 Today, we're diving into an area that truly deserves our attention but often gets overlooked – ‘Touchpoints’ - the numerous interactions within your guest’s journey. When we're deep in the hustle and bustle of hosting and managing, we can easily miss fleeting yet meaningful moments that make up a guest's complete experience. 📋 Chapters! 00:00 How Many Guest Touchpoints Do You Have With Your Guest:Optimizing Your guest Touchpoints/Communication Touchpoints to Master Before, During, and After Your Guests’ Stay 02:20 Introduction and background to Tyann Marcink and Touch Stay. 05:50 What are touch points and how do they influence guest experience and brand perception? 11:06 What is the importance of guest avatars in setting up messaging for guest experience? 12:41 What are the different touchpoints and how do they cater to different communication styles and love languages? 14:13 What are some examples of guest touch points that occur before, during, and after a stay and how can they be optimized to improve the guest experience? 17:33 What are pre-stay hotel guest touchpoints? 21:17 How can you create personalized email sequences for different types of properties? 24:10 How can you leverage technology to manage and improve guest touchpoints? 26:24 Is it better to communicate with guests over text or email? 27:12 What kind of SMS messages should you send guests, and how do messages improve guest experience? 30:17 What are the important touchpoints during the guest's stay? 31:35 Should you ask your guests open-ended or closed-ended questions about their stay? 33:27 What are the important touchpoints after the guest's stay? 35:00 What are some great tools for automating communication with guests? 37:29 How do you manage and monitor your communication workflows and systems for your properties? 38:41 How can you measure the effectiveness of your guest touch points in the guest journey? #guesttouchpoints #touchstay #bookdirect ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊Hotels - BNBs - STR Owners! Need more direct bookings or a brand new website? We double direct bookings! Book an appointment! We get results! https://www.ibooked.online🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free! ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks 🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity 🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/ 🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links. Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.

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“What did the council decide on item 42?” — answered with the speaker and the moment.