Work Disruption? Klarna's AI Assistant Does Work of 700 Full Time Agents

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Recorded28 Feb 2024

Publisheranchor.fm ↗

Handlerec:420189

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Klarna's new AI chatbot, powered by OpenAI, has showcased impressive capabilities in its first month, effectively performing the tasks of 700 full-time customer service agents. Engaging in 2.3 million conversations, the bot handled two-thirds of Klarna's customer service interactions, achieving satisfaction rates on par with human agents. Plus Apple ditches car plans to focus on AI

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