In this episode of the Big Success Podcast, Brad Cleveland, a customer experience expert, discusses the customer experience movement and how to build success. He believes that success is finding your calling and pursuing it with everything you've got. Brad shares his unique perspective on how the customer movement has shifted and how to fight off the good and go for the great in the customer experience. This podcast is full of takeaways and insights on customer experience and success.About Brad ClevelandBrad Cleveland, a global expert in customer experience, service, and leadership, spans 45 U.S. states and 60+ countries. Notably, he's collaborated with esteemed names like American Express, Apple, and governments including the U.S., Canada, and Australia. Impressively, he's engaged with over 70% of top net promoter score companies in their sectors.His insights have graced distinguished publications like the New York Times, Wall Street Journal, and NPR’s All Things Considered. Authored works like "Leading the Customer Experience" and "Contact Center Management on Fast Forward" showcase his expertise.As a LinkedIn Learning instructor, Brad's courses have garnered 1 million views, with his content reaching diverse languages. Former CEO of the International Customer Management Institute (ICMI), he advises while continuing his role as a consultant, speaker, and workshop leader.Please click here to learn more about Brad Cleveland.About Brad SugarsInternationally known as one of the most influential entrepreneurs, Brad Sugars is a bestselling author, keynote speaker, and the #1 business coach in the world. Over the course of his 30-year career as an entrepreneur, Brad has become the CEO of 9+ companies and is the owner of the multimillion-dollar franchise ActionCOACH®. As a husband and father of five, Brad is equally as passionate about his family as he is about business. That’s why, Brad is a strong advocate for building a business that works without you – so you can spend more time doing what really matters to you. Over the years of starting, scaling and selling many businesses, Brad has earned his fair share of scars. Being an entrepreneur is not an easy road. But if you can learn from those who have gone before you, it becomes a lot easier than going at it alone.Please click here to learn more about Brad Sugars: https://bradsugars.com/Learn the Fundamentals of Success for free:The Big Success Starter: https://results.bradsugars.com/thebigsuccess-starter

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“What did the council decide on item 42?” — answered with the speaker and the moment.