Discover customer-centric insights in this episode with Robbie Kellman Baxter, renowned for her expertise in the membership economy. Delve into her definition of success, pivotal moments that shifted her perspective, and her theory on success. As the author of bestselling books "The Forever Transaction" and "The Membership Economy," she has consulted for industry giants like Netflix, Fitbit, and Microsoft, offering valuable advice on building prosperous membership and subscription models. Robbie's journey emphasizes understanding the customer's journey, embracing failure as a teacher, and achieving success through consistency and focus. "Think about where you're going and then work your way backward," she suggests. About Robbie BaxterRobbie Kellman Baxter is a consultant, author and speaker. She is also the author of The Membership Economy and The Forever Transaction and hosts the podcast Subscription Stories. Robbie has more than 20 years of experience providing strategic business advice to major organizations, including Netflix, Fitbit, Microsoft and Consumer Reports. She has been focused on subscription and growth strategies for the past decade. Baxter has been featured in the Wall Street Journal and on CNN. She earned her MBA from the Stanford GSB and graduated with honors from Harvard College.Please click here to learn more about Robbie Kellman Baxter.About Brad SugarsInternationally known as one of the most influential entrepreneurs, Brad Sugars is a bestselling author, keynote speaker, and the #1 business coach in the world. Over the course of his 30-year career as an entrepreneur, Brad has become the CEO of 9+ companies and is the owner of the multimillion-dollar franchise ActionCOACH®. As a husband and father of five, Brad is equally as passionate about his family as he is about business. That’s why, Brad is a strong advocate for building a business that works without you – so you can spend more time doing what really matters to you. Over the years of starting, scaling and selling many businesses, Brad has earned his fair share of scars. Being an entrepreneur is not an easy road. But if you can learn from those who have gone before you, it becomes a lot easier than going at it alone.Please click here to learn more about Brad Sugars: https://bradsugars.com/Learn the Fundamentals of Success for free:The Big Success Starter: https://results.bradsugars.com/thebigsuccess-starter

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“What did the council decide on item 42?” — answered with the speaker and the moment.