The Customer Success Playbook
Episodes
Customer Success Playbook - Final Episode with Kevin and Roman
22 Dec 2025
Contributed by Lukas
Send us a textThis finale feels less like an ending and more like a graduation ceremony for everyone who has ever cared about Customer Success.In this...
Customer Success Playbook Podcast S3 E72 - Adrian Swinscoe - Enhancing Customer Experience with AI
29 Aug 2025
Contributed by Lukas
Send us a textDive into the rapidly evolving world of AI with Adrian Swinscoe as we wrap up our three-part series on how to keep AI from becoming just...
Customer Success Playbook Podcast S3 E71 - Adrian Swinscoe - Unlocking Value in Customer Journeys
20 Aug 2025
Contributed by Lukas
Send us a textReady to inject some punk spirit into your customer experience? In this episode of the Customer Success Playbook, Adrian Swinscoe joins ...
Customer Success Playbook Podcast S3 E70 - Adrian Swinscoe - Data and Customer Storytelling
11 Aug 2025
Contributed by Lukas
Send us a textReady to shake up your customer experience approach with some no-fluff, straight-to-the-point wisdom? In this episode, Adrian Swinscoe –...
Customer Success Playbook S3 E69 - Gayle Gorvett - Scaling AI Governance Without Killing Innovation
25 Jul 2025
Contributed by Lukas
Send us a textHow do you build AI governance that scales without becoming the innovation police? In our final conversation with tech lawyer Gayle Gorv...
Customer Success Playbook S3 E68 - Gayle Gorvett - Who's Liable When AI Goes Wrong?
16 Jul 2025
Contributed by Lukas
Send us a textWhen AI systems fail spectacularly, who pays the price? Part two of our conversation with global tech lawyer Gayle Gorvett tackles the m...
Customer Success Playbook S3 E67 - Gayle Gorvett - AI Governance Essentials
07 Jul 2025
Contributed by Lukas
Send us a textReady to navigate the complex world of AI governance without getting lost in legal jargon? This episode delivers a masterclass in buildi...
Customer Success Playbook Podcast S3 E66 - Jake McKee - AI Experience Design
03 Jul 2025
Contributed by Lukas
Send us a textThe final episode of this transformative series tackles the ultimate challenge: scaling AI experiences without sacrificing empathy. Jake...
Customer Success Playbook Podcast S3 E65 - Jake Mckee - Community VS Data Driven Road Map
25 Jun 2025
Contributed by Lukas
Send us a textWhat happens when passionate customer feedback clashes with cold, hard data? Jake McKee tackles this age-old product dilemma with wisdom...
Customer Success Playbook S3 E 64 - Jake McKee - AI Voice and AI Adoption
16 Jun 2025
Contributed by Lukas
Send us a textThe future of AI isn't just about technology—it's about relationships. Jake McKee, renowned as "the community guy,"...
Customer Success Playbook Podcast S3 E63 - AI Revolution in Customer Success: From Chorus to Custom GPTs
08 Jun 2025
Contributed by Lukas
Send us a textAI Friday delivers cutting-edge insights as John Huber reveals how artificial intelligence is transforming customer success operations. ...
Customer Success Playbook Podcast S3 E62 - John Huber - Who Should Really Own Upsells and Cross-sells?
04 Jun 2025
Contributed by Lukas
Send us a textWednesday brings the burning question that divides CS and sales teams everywhere: who should own expansion revenue? John Huber tackles t...
Customer Success Playbook Podcast S3 E61 - John Huber - Blueprint for Strategic Alignment
26 May 2025
Contributed by Lukas
Send us a textSummaryThis episode kicks off a compelling three-part series featuring John Huber, founder of Customer Success Architects, who brings tw...
Customer Success Playbook Podcast S3 E60 - Kristen Nolan - How AI Can Strengthen Client Relationships
23 May 2025
Contributed by Lukas
Send us a textThe Customer Success Playbook podcast wraps up its enlightening three-part series with Kristen Nolan of Interview Valet by exploring the...
Customer Success Playbook Podcast S3 E59 - Kristen Nolan - Get Out There
21 May 2025
Contributed by Lukas
Send us a textThe Customer Success Playbook podcast delivers a thought-provoking exploration of confidence building in this captivating episode featur...
Customer Success Playbook Podcast S3 E58 - Kristen Nolan - Master Your Life with Practical Time Management Tips
19 May 2025
Contributed by Lukas
Send us a textIn this eye-opening episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger welcome Kristen Nolan, Senior...
Customer Success Playbook Podcast S3 E57 - Elizabeth Harrin - AI Friday Special: Elizabeth Harrin's Guide to Smart Project Management Automation
16 May 2025
Contributed by Lukas
Send us a textAs artificial intelligence promises to revolutionize project management, many professionals feel caught between excitement and overwhelm...
Customer Success Playbook Podcast S3 E56 - Elizabeth Harrin - Blueprint for Managing Competing Project Demands
14 May 2025
Contributed by Lukas
Send us a textWhen multiple projects collide with competing deadlines, stakeholder management becomes an art form. In this dynamic episode of the Cust...
Customer Success Playbook Podcast S3 E55 - Elizabeth Harrin - Stop the Burnout
12 May 2025
Contributed by Lukas
Send us a textEver feel like you're juggling flaming torches while riding a unicycle? That's modern project management for you. In this epis...
Customer Success Playbook Podcast S3 E54 - Katie Smith - How to Use AI in Marketing Without Losing Your Brand Voice
09 May 2025
Contributed by Lukas
Send us a textIn this final part of the Katie Smith trilogy on the Customer Success Playbook, we enter the brave new world of AI and marketing. Host K...
Customer Success Playbook Podcast S3 E53 - Katie Smith - Building the Bridge: Aligning Marketing and Customer Succes
07 May 2025
Contributed by Lukas
Send us a text Back for part two with Katie Smith on the Customer Success Playbook, and this time we’re tearing down silos. In this Wednesday editi...
Customer Success Playbook Podcast S3 E52 - Katie Smith - From Stagnation to Strategy
05 May 2025
Contributed by Lukas
Send us a textThis episode of the Customer Success Playbook podcast is a breath of fresh Livingston, Montana air. Kevin Metzger sits down with Katie S...
Customer Success Playbook S3 E51 - Joe Di Grande - Understand the Goal
02 May 2025
Contributed by Lukas
Send us a textClose out the week with a power-packed episode of the Customer Success Playbook, as Roman Trebon and Kevin Metzger welcome Joe Di Grande...
Customer Success Playbook PS3 E50 - Joe Di Grande - Your CS Tech Stack
30 Apr 2025
Contributed by Lukas
Send us a textGear up for an energizing discussion on tech stacks and smart scaling! In this midweek episode of the Customer Success Playbook, Kevin M...
Customer Success Playbook S3 E49 - Joe Di Grande - Tech Touch
28 Apr 2025
Contributed by Lukas
Send us a textReady to rethink your approach to customer success without draining your budget? In this episode of the Customer Success Playbook, hosts...
Customer Success Playbook S3 E48 - Mary Schmid - AI, Empathy and the Future!
25 Apr 2025
Contributed by Lukas
Send us a textIn the final chapter of a compelling three-part series on the Customer Success Playbook, hosts Kevin Metzger and Roman Trebon sit down o...
Customer Success Playbook Podcast S3 E47 - Mary Schmid - When Empathy Tunes in Trust Turns On!
23 Apr 2025
Contributed by Lukas
Send us a textStrap in for another riveting episode of the Customer Success Playbook, where empathy isn’t just a buzzword—it’s a business advant...
Customer Success Playbook S3 E46 - Mary Schmid - Listen To Connect not Correct
21 Apr 2025
Contributed by Lukas
Send us a text In this high-impact episode of the Customer Success Playbook, hosts Kevin Metzger and Roman Trebon welcome Mary Schmid, MBA, a communi...
Customer Success Playbook S3 E45 - Cairo Marsh - AI and Empathy: Can Technology Truly Understand Your Customer?
18 Apr 2025
Contributed by Lukas
Send us a textIn this forward-looking Friday edition of the Customer Success Playbook, Cairo Marsh returns to round out his trilogy of episodes with a...
Customer Success Playbook S3 E44 - Cairo Marsh - Building Cross-Cultural Customer Connections That Stick
16 Apr 2025
Contributed by Lukas
Send us a textIn this midweek edition of the Customer Success Playbook, Cairo Marsh returns to the mic to explore the layered world of empathetic mark...
Customer Success Playbook S3 E43 - Cairo Marsh - Empathy is the New ROI
14 Apr 2025
Contributed by Lukas
Send us a textThis episode of the Customer Success Playbook welcomes Cairo Marsh, Founder and Executive Partner of Relative, for a thought-provoking c...
Customer Success Playbook Podcast S3 E42 - Shep Hyken - AI, Fear, and Friction
11 Apr 2025
Contributed by Lukas
Send us a textIn the final episode of this powerful three-part series, the Customer Success Playbook Podcast welcomes back Shep Hyken for a forward-lo...
Customer Success Playbook Podcast S3 E41 - Shep Hyken - The Hidden ROI of Convenience
09 Apr 2025
Contributed by Lukas
Send us a textIn this value-packed episode of the Customer Success Playbook podcast, Shep Hyken returns for Part 2 of our three-part series to address...
Customer Success Playbook S3 E40 - Shep Hyken - Why "Fine" is a Four-Letter Word in Customer Experience
07 Apr 2025
Contributed by Lukas
Send us a textGet ready for a masterclass in customer service strategy with the legendary Shep Hyken. In this milestone episode of the Customer Succes...
Customer Success Playbook S3 E39 - Matt LeMay - AI Is Not a Strategy
04 Apr 2025
Contributed by Lukas
Send us a textIn the finale of our three-part series, Matt LeMay takes on the tech world's shiniest object: artificial intelligence. From summari...
Customer Success Playbook S3 3E8 - Matt LeMay - Defining Impact When Everyone Disagrees
02 Apr 2025
Contributed by Lukas
Send us a textIn part two, the gloves come off. Kevin and Roman dive into the chaos of defining impact across diverse teams with Matt LeMay. From free...
Customer Success Playbook S3 E37 - Matt LeMay - From Feature Factory to Business Driver
31 Mar 2025
Contributed by Lukas
Send us a textWe kick off this powerhouse three-part series with Matt LeMay, author of Impact First Product Teams. In this episode, we challenge the d...
Customer Success Playbook S3 E36 - Ken Sandy - AI Will Revolutionize the Skills PM's Need
28 Mar 2025
Contributed by Lukas
Send us a textIt’s AI Friday on the Customer Success Playbook! In this forward-looking finale of our three-part series with Ken Sandy, we explore ho...
Customer Success Playbook S3 E35 - Ken Sandy - Solve Meaningful Customer Problems
26 Mar 2025
Contributed by Lukas
Send us a textIn this dynamic midweek episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon are back with product leadership vetera...
Customer Success Playbook S3 E34 - Ken Sandy - Persuasive NOT Positional Power
24 Mar 2025
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook, hosts Roman Trebon and Kevin Metzger sit down with Ken Sandy, author of The Influentia...
Customer Success Playbook S3 E33 - Gilad Shriki - FunnelStory Customer Interview AI Friday
21 Mar 2025
Contributed by Lukas
Send us a textLet’s demystify the magic behind streamlined customer success operations. In this episode of the Customer Success Playbook podcast, Ke...
Customer Success Playbook S3 E32 - Gilad Shriki - FunnelStory Customer Interview Big Question
19 Mar 2025
Contributed by Lukas
Send us a textIn this engaging episode of the Customer Success Playbook Podcast, host Kevin Metzger sits down with Gilad Shriki from The Scope to expl...
Customer Success Playbook Podcast 31
17 Mar 2025
Contributed by Lukas
Send us a textSummary: Dive into an engaging conversation with Gilad Shriki, Co-founder of Descope, as he shares transformative insights on leveraging...
Customer Success Playbook S3 E30 - Marcelo Calbucci - AI Friday and PRFAQ
14 Mar 2025
Contributed by Lukas
Send us a textSummary: In the finale of their insightful series, the Customer Success Playbook podcast hosts Roman Trebon and Kevin Metzger engage wit...
Customer Success Playbook S3 E29 - Marcelo Calbucci - Strategy Focus
12 Mar 2025
Contributed by Lukas
Send us a textSummary: In this engaging episode of the Customer Success Playbook podcast, hosts Kevin Metzger and Roman Trebon continue their deep div...
Customer Success Playbook S3 E28 - Marcelo Calbucci - PRFAQ
10 Mar 2025
Contributed by Lukas
Send us a textSummary: In this dynamic episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger sit down with Marcello C...
Customer Success Playbook S3 E27- David Singer - AI and The Customer Experience
07 Mar 2025
Contributed by Lukas
Send us a textSummary: Get ready for an electrifying AI Friday as hosts Roman Trebon and Kevin Metzger wrap up their three-part series with AI expert ...
Customer Success Playbook S3 E26 - David Singer - Automation Balancing Act
05 Mar 2025
Contributed by Lukas
Send us a textSummary: In this episode of the Customer Success Playbook podcast, Kevin Metzger and Roman Trebon sit down with David Singer, Global VP ...
Customer Success Playbook S3 E25 - David Singer - Human Touch in Customer Support
03 Mar 2025
Contributed by Lukas
Send us a textSummary: How do you strike the perfect balance between automation and human connection in customer service? In this episode of the Custo...
Customer Success Playbook S3 E24 - Martin Vogel - AI Predictive Insights
28 Feb 2025
Contributed by Lukas
Send us a textSummary: Welcome to the final installment of our three-part series with Martin Vogel on the Customer Success Playbook Podcast! This week...
Customer Success Playbook S3 E23 - Martin Vogel - Balancing Expansion and Customer Needs
26 Feb 2025
Contributed by Lukas
Send us a textSummary: How do you expand into new verticals and regions while still keeping your current customers happy? That’s the one big questio...
Customer Success Playbook S3 E22 - Martin Vogel - Global Support Framework
24 Feb 2025
Contributed by Lukas
Send us a textSummary: In this episode of the Customer Success Playbook, hosts Roman Trebon and Kevin Metzger sit down with Martin Vogel, an executive...
Customer Success Playbook S3 E21 - Terinee Pooler - AI Friday - Churn Risk
21 Feb 2025
Contributed by Lukas
Send us a textIn this compelling finale of a three-part series, Terinee Pooler explores the transformative potential of AI in Net Promoter Score (NPS)...
Customer Success Playbook S3 E20 - Terinee Pooler - Driving Feedback Through The Company
19 Feb 2025
Contributed by Lukas
Send us a texterinee Pooler shares invaluable insights on transforming Net Promoter Score (NPS) feedback into actionable organizational change. The ep...
Customer Success Playbook S3 E19 - Terinee Pooler - NPS
17 Feb 2025
Contributed by Lukas
Send us a textIn this engaging episode of Customer Success Playbook, Terinee Pooler, Atlanta Chapter Lead of Women of Customer Success, shares crucial...
CSP S3 E18 - Eleni Vorvis - Leveraging AI for Enhanced Customer Intelligence
14 Feb 2025
Contributed by Lukas
Send us a textIn this compelling conclusion to our three-part series, Eleni Vorvis delves into the transformative role of artificial intelligence in s...
CSP S3 E17 - Eleni Vorvis - Product Adoption Monitoring
12 Feb 2025
Contributed by Lukas
Send us a textThis episode dives deep into the intricate relationship between product adoption monitoring and customer success. Eleni Vorvis, a season...
CSP S3 E16 - Eleni Vorvis - Product management- Communication and Strong Relationships
10 Feb 2025
Contributed by Lukas
Send us a textIn this compelling episode of The Customer Success Playbook, Eleni Vorvis, a fractional CS leader and consultant, shares invaluable insi...
CSP S3 E 15 - Mike Sabat Twilio - Meta Prompt for Success
07 Feb 2025
Contributed by Lukas
Send us a textIn this thought-provoking episode, Mike Sabat, Enterprise Account Executive at Twilio, unveils practical strategies for leveraging AI in...
CSP S3 E14 - Mike Sabat Twilio - The Merger of CSM and AE
05 Feb 2025
Contributed by Lukas
Send us a textSummaryIn this thought-provoking discussion, Mike Sabat from Twilio shares his perspective on the potential convergence of Customer Succ...
CSP S3 E13 - Mike Sabat - Twilio - Upsells in Account Reviews
03 Feb 2025
Contributed by Lukas
Send us a textIn this compelling episode of the Customer Success Playbook podcast, Mike Sabat, Enterprise Account Executive at Twilio, shares his expe...
CSP E12 - Michael Bernstein - AI is Revolutionizing Strategic Partnership
31 Jan 2025
Contributed by Lukas
Send us a textIn this illuminating discussion, Michael Bernstein from the Atlanta Journal Constitution reveals practical applications of AI in strateg...
CSP E11 - Michael Bernstein - Unlocking Growth Through Strategic Partnerships
29 Jan 2025
Contributed by Lukas
Send us a textIn this compelling episode, Michael Bernstein of the Atlanta Journal Constitution shares his expertise on leveraging strategic partnersh...
CSP S3 E10 - Michael Bernstein - Mastering Win-Win-Win Partnerships
27 Jan 2025
Contributed by Lukas
Send us a textIn this compelling episode, Michael Bernstein, Senior Partner and Business Development Lead at Atlanta Journal Constitution, shares his ...
CSP S3 E9 - Keith Hanks - AI for Developing the Customer Profile
24 Jan 2025
Contributed by Lukas
Send us a textThe conversation delves into how AI is reshaping customer success operations, from analyzing customer profiles to enabling personalized ...
CSP S3 E8 - Keith Hanks - Match the Actual Customer Profile
22 Jan 2025
Contributed by Lukas
Send us a textIn this thought-provoking episode of the Customer Success Playbook podcast, Keith Hanks challenges conventional wisdom about customer pr...
CSP S3 E7 - Keith Hanks - #1 Tip - Love Your Customers, Tolerate Your Prospects
20 Jan 2025
Contributed by Lukas
Send us a textSummaryKeith Hanks introduces a groundbreaking perspective on customer profiling by distinguishing between the Ideal Customer Profile (I...
CSP S3 E6 - Kevin Metzger - AI agents usage in 2025
17 Jan 2025
Contributed by Lukas
Send us a textIn this forward-looking episode, Kevin Metzger delves deep into the transformative potential of AI agents in service delivery. The discu...
CSP S3 E5 -Kevin Metzger - Your Service is Your Product
15 Jan 2025
Contributed by Lukas
Send us a textIn this compelling episode of the Customer Success Playbook Podcast, Kevin Metzger presents a transformative perspective on service deli...
CSP S3 E4 - Kevin Metzger - Communication is Key
13 Jan 2025
Contributed by Lukas
Send us a textIn this compelling episode of the Customer Success Playbook Podcast, co-host Kevin Metzger shares his foundational principle for driving...
CSP S3 E3 - Roman Trebon - AI as a Customer Success Assistant
10 Jan 2025
Contributed by Lukas
Send us a textIn this compelling conclusion to our three-part series, Roman Trebon explores the transformative potential of AI tools, particularly Cha...
CSP S3 E2 - Roman Trebon - Never waste time again!
08 Jan 2025
Contributed by Lukas
Send us a textIn this dynamic episode of the Customer Success Playbook, Roman Trebon shares essential strategies for maximizing meeting effectiveness ...
CSP - S3 E1 - Roman Trebon - Keep, Kill, Start
06 Jan 2025
Contributed by Lukas
Send us a textIn this inaugural episode of Season 3, co-host Roman Trebon introduces the powerful Keep, Kill, Start framework for driving continuous i...
CS Playbook Podcast Season 2 Episode 51 - Happy New Year from Kevin and Roman
26 Dec 2024
Contributed by Lukas
Send us a textExecutive SummaryIn this reflective year-end episode, hosts Roman Trebon and Kevin Metzger look back on their successful second year of ...
Customer Success Playbook Season 2 Episode 50 - Kevin McCahill - EQ In CS
10 Dec 2024
Contributed by Lukas
Send us a textIn this illuminating episode of the Customer Success Playbook Podcast, Kevin McCahill, founder of MasteryCX, joins hosts Roman Trebon an...
Customer Success Playbook Season 2 Episode 49 - Dan Jourdan - Let's Talk Sales
03 Dec 2024
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook podcast, host Kevin Metzger interviews Dan Jourdan, VP of Business Development at Outso...
Customer Success Playbook Season 2 Episode 48 - Joydeep Sen Sarma - Supporting Customers in Their Perferred Workspace
26 Nov 2024
Contributed by Lukas
Send us a textIn this engaging episode of the Customer Success Playbook, Joydeep Sen Sarma, CEO of Clearfeed, dives into how B2B customer support is e...
Customer Success Playbook Season 2 Episode 47 - Kevin and Roman Gratitude and Reflect on the year
19 Nov 2024
Contributed by Lukas
Send us a textIn this reflective episode, hosts Roman Trebon and Kevin Metzger share insights from their podcast's successful year, highlighting ...
Customer Success Playbook Season 2 Episode 46 - Dickey Singh - Cast.app - CS AI Agents
12 Nov 2024
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage with Dickey Singh, CEO and founder...
Customer Success Playbook - Postgame - Brian Powers -AI in the callcenter s2 E45
07 Nov 2024
Contributed by Lukas
Send us a textIn this illuminating episode of Customer Success Playbook (S2E45), industry veteran Brian Powers shares his extensive insights on the tr...
Customer Success Playbook Season 2 Episode 44 - Brian Powers-AI in call centers
05 Nov 2024
Contributed by Lukas
Send us a textExecutive SummaryIn this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage with B...
Customer Success Playbook Postgame Season 2 Episode 43 - Vitor Meira - Scalling Customer Success
31 Oct 2024
Contributed by Lukas
Send us a textThis episode explores the challenges and strategies of scaling customer success operations, featuring Vitor Meira, Senior Customer Succe...
Customer Success Playbook Season 2 Episode 42- Vitor Meira - Scaling Customer Success
29 Oct 2024
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage with Vitor Meira, a senior custome...
Customer Success Playbook - Season 2 Episode 41 - Peter Armaly Postgame Show
24 Oct 2024
Contributed by Lukas
Send us a textThe conversation delves into the intricacies of the customer lifecycle, challenging the oversimplified view many companies hold. Armaly ...
Customer Success Playbook Season 2 Episode 40 - Peter Armaly - Navigating the Customer Lifecycle
22 Oct 2024
Contributed by Lukas
Send us a textSummaryIn this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage in an insightful discussion...
Customer Success Playbook Season 2 Episode 39 - Sadee Akhtar - Collaboration
18 Oct 2024
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook Podcast, host Kevin Metzger interviews Sadee Akhtar, a tech leader specializing in opti...
Meredith Mann Customer Success Playbook- PostGame Season 2 Episode 38
15 Oct 2024
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger discuss their innovative use of AI to cre...
Customer Success Playbook Podcast Season 2 Episode 37 - Meredith Mann - AI in CS at LinkedIn
08 Oct 2024
Contributed by Lukas
Send us a textSummaryIn this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage in an insightful conversati...
Customer Success Playbook Special Episode Celebrating 5000 Downloads
02 Oct 2024
Contributed by Lukas
Send us a textThis special episode of Customer Success Playbook celebrates 5,000 downloads by using AI to analyze and synthesize insights from past ep...
Customer Success Playbook Season 2 Episode 35 - Jasmine Reynolds - Agile Onboarding
01 Oct 2024
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger interview Jasmine Reynolds, a Customer Su...
Customer Success Playbook Season 2 Episode 34 -CSInsider edition with Justin Chappell - Customer Education Strategy
24 Sep 2024
Contributed by Lukas
Send us a textSummary: In this special CSP-CSI edition, hosts Roman Trebon and Kevin Metzger dive deep into the world of customer education with Just...
Customer Success Playbook Podcast Season 2 Episode 33 - Katie Clark - Buy in from Internal Stake Holders
17 Sep 2024
Contributed by Lukas
Send us a textIn this episode, hosts Roman Trebon and Kevin Metzger interview Katie Clark, Implementation Manager at PocketHealth, about the critical ...
Customer Success Playbook Season 2 Episode 32 - Kristine Kukich - AI and Customer Education
10 Sep 2024
Contributed by Lukas
Send us a textAI Revolutionizing Customer Education: Insights from Kristine KukichIn this enlightening episode of the Customer Success Playbook podcas...
Customer Success Playbook Season 2 Episode 31 - Preethie Vimalan - Mastering the Customer Journey
03 Sep 2024
Contributed by Lukas
Send us a textMastering the Customer Journey: Insights from Freshworks' Preethie VimalanIn this insightful episode of the Customer Success Playbo...
Customer Success Playbook Podcast Season 2 Episode 30 - Mastering First Value Delivery with Jarvis Harris
27 Aug 2024
Contributed by Lukas
Send us a textIn this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage in a dynamic conversati...
Customer Success Playbook Season 2 Episode 29 - Romand and Kevin discuss 50 Episodes
22 Aug 2024
Contributed by Lukas
Send us a textIn this special edition reviewing 50 episodes of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger take a mome...
Customer Success Playbook Podcast Season 2 Episode 28 - Five9 - Partner Success
20 Aug 2024
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger delve into the often-overlooked realm of ...
Customer Success Playbook Podcast Season 2 Episode 27 -Irit Eizips - The Customer Method
13 Aug 2024
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Irit Eizips, a world-renowned exp...
Customer Success Playbook Podcast Season 2 Episode 26 - Kevin Maufer - Ideal Customer Profile
06 Aug 2024
Contributed by Lukas
Send us a textIn this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Kevin Maufer, Principa...
Customer Success Playbook Podcast Season 2 Episode 25 - Swati Garg - CS Leaders
30 Jul 2024
Contributed by Lukas
Send us a textIn the latest episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger interviewed Swati Garg, a renowned ...