The Customer Success Playbook
Episodes
Customer Success Playbook Podcast Season 2 Episode 24 -Alok Shulka - FunnelStory
23 Jul 2024
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Alok Shukla, co-founder of Funnel...
CSP S2 E23 - Rachel Provan - Imposter Syndrome
16 Jul 2024
Contributed by Lukas
Send us a textIn this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger are joined by Rachel Provan, f...
Unlocking AI-Powered Customer Support: Exclusive Insights from TheLoops CTO, Ravi Bulusu
08 Jul 2024
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger sit down with Ravi Bulusu, the co-founder...
Customer Success Playbook Podcast Season 2 Episode 21 - DataPlant The Game Has Changed - Samuel Cummings
25 Jun 2024
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook podcast, we're excited to host Samuel Cummings, CEO of DataPlant, who is at the fo...
Customer Success Playbook Podcast Season 2 Episode 20 - From Chaos to Clarity: The GuideCX Way- Peter Ord
19 Jun 2024
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook podcast, we welcome Peter Ord, Founder and CEO of GuideCX, to discuss the future of cus...
Customer Success Playbook Podcast Season 2 Episode 19 - Nik Mijic - Matik
13 Jun 2024
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Nik Mijic, founder of Matik, to d...
Customer Success Playbook Season 2 Episode 18 - Week in review
05 Jun 2024
Contributed by Lukas
Send us a textGet ready for an exhilarating episode of the Customer Success Playbook Podcast! This week, hosts Roman Trebon and Kevin Metzger take you...
Customer Success Playbook Season 2 Episode 17 - Week in Review
28 May 2024
Contributed by Lukas
Send us a textWelcome to Season 2, Episode 17 of the Customer Success Playbook Podcast! This week, hosts Roman Trebon and Kevin Metzger review the lat...
Customer Success Playbook Podcast Season 2 Episode 16 - Pulse Recap
21 May 2024
Contributed by Lukas
Send us a textIn the latest episode of the Customer Success Playbook Podcast, Kevin Metzger recapped his recent trip to St. Louis for the Gainsight Co...
Customer Success Playbook Season 2 Episode 15 - The week in review
10 May 2024
Contributed by Lukas
Send us a textIn the recent episode of the "Customer Success Playbook" podcast, hosts Roman Trebon and Kevin Metzger delved into a week fill...
Customer Success Playbook Season 2 Episode 14 - Kristi Faltorusso
30 Apr 2024
Contributed by Lukas
Send us a textIntroduction:In Season 2, Episode 14 of the "Customer Success Playbook" podcast, Kristi Faltorusso, Chief Customer Officer at ...
Customer Success Playbook Season 2 Episode 13 - This week in CS 1
22 Apr 2024
Contributed by Lukas
Send us a textSummary:In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger delve into the shifting landscape...
Customer Success Playbook Season 2 Episode 12 - Angeline Kish - DEI
16 Apr 2024
Contributed by Lukas
Send us a textAngeline Kish, Director of Customer Success at VMware by Broadcom, shared her insights on diversity, equity, and inclusion (DEI). As a r...
Special Episode - CSP Anthem Rock 1
13 Apr 2024
Contributed by Lukas
Send us a textTune in and listen to our new special episode Customer Success Playbook Anthem Rock 1.Please Like, Comment, Share and Subscribe. You can...
Customer Success Playbook Season 2 Episode 11- LinkedIn Topics
09 Apr 2024
Contributed by Lukas
Send us a textIn the ever-evolving landscape of customer success, the latest edition of the Customer Success Playbook podcast, hosted by Roman Trebon ...
Customer Success Playbook Season 2 Episode 10 - Postgame - Chad Estees, KPI, and the ATLCS Summit
02 Apr 2024
Contributed by Lukas
Send us a textNavigating the Landscape of Customer Success: Insights from Kevin and Roman's Discussion with Chad EstesExecutive Summary:In a rece...
Customer Success Playbook Season 2 Episode 9 -Chad Estes - Key Performance Indicators: Navigating the Path to Customer Success
19 Mar 2024
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook Podcast we feature an insightful conversation with Chad Estes, EVP of Customer Success ...
Customer Success Playbook Season 2 Episode 8 - From First Contact to Loyal Advocate: Revolutionizing Customer Onboarding with Donna Weber
12 Mar 2024
Contributed by Lukas
Send us a textSummaryIn a riveting episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger delve into the intricacies o...
The CS Playbook March Pregame: Unveiling the Core Metrics for Customer Success
05 Mar 2024
Contributed by Lukas
Send us a textIn the dynamic world of customer success, identifying and leveraging key performance indicators (KPIs) is crucial for driving growth and...
Customer Success Playbook - Postgame - Unpacking the Onboarding Process: A Key to Customer Success
27 Feb 2024
Contributed by Lukas
Send us a textWe're thrilled to announce the release of our latest podcast episode, where Kevin Metzger sits down with Roman Trebon to unpack the...
Customer Success Playbook Season 2 Episode 5 - An Onboarding Discussion with Melissa Caldwell of Fluxx
13 Feb 2024
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger delve into the intricacies of customer on...
February 2024 Pregame show: Navigating the Onboarding Maze
06 Feb 2024
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook Podcast, Roman Trebon and Kevin Metzger delve into the critical topic of customer onboa...
Post Game - Navigating the First 90 Days as a Customer Success Leader
30 Jan 2024
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook, Kevin and Roman discuss the topic for January: Navigating the First 90 Days as a Custo...
Customer Success Playbook Season 2 Episode - Marcus Vassell - Evaluating the Maturity of a CS Organization
16 Jan 2024
Contributed by Lukas
Send us a textIn the recent episode of the Customer Success Playbook podcast, Roman T. and Kevin M. hosted Marcus Vassell, a seasoned professional in ...
Customer Success Playbook Season 2 Episode 1 - January 2024 Pre Game - 30/60/90 Day Plan
09 Jan 2024
Contributed by Lukas
Send us a textWelcome to the first episode of Season 2 of the Customer Success Playbook. January 2024. In this episode we preview the month of January...
Customer Success Playbook Episode 15 - EOY Wrap Up 2023- Kevin and Roman
19 Dec 2023
Contributed by Lukas
Send us a textIn this episode of the Customer Success playbook Kevin Metzger and Roman Trebon discuss launching the podcast, their guests in 2023, Hig...
Customer Success Playbook Postgame - Andrew Marks - Customer Success Certification
12 Dec 2023
Contributed by Lukas
Send us a textIn this episode of The Customer Success Playbook Podcast Post Game show, Kevin and Roman discuss the interview with Andrew Marks from Su...
Customer Success Playbook Episode 14 - Andrew Marks - Customer Success Certification
05 Dec 2023
Contributed by Lukas
Send us a textThe episode of The Customer Success Playbook Podcast featuring Andrew Marks provides a comprehensive insight into the value of customer ...
Customer Success Playbook Episode 13 - Emilia D'Anzica - AI in CS
14 Nov 2023
Contributed by Lukas
Send us a textThis episod of the Customer Success Playbook podcast focuses on how AI is transforming customer success. Emilia from Growht Molocules ta...
Customer Success Playbook - Carly Agar - PostGame - Job Hunt in Customer Success
07 Nov 2023
Contributed by Lukas
Send us a textAre you ready to supercharge your job search and career transition strategy? Our recent chat with Carly Agar, a seasoned career coach, p...
Customer Success Playbook - Carly Agar - Insider Guide to Navigating the Competitive Customer Success Job Market
31 Oct 2023
Contributed by Lukas
Send us a textWhat if you had insider knowledge on how to navigate the competitive customer success job market? This episode is packed with such insig...
Customer Success Playbook PostGame - Julie Fox - Unlocking Success Through a Growth Mindset and Radical Candor
24 Oct 2023
Contributed by Lukas
Send us a textWant to unlock the secret to driving success through a growth mindset? Our latest conversation with the inspiring Julie Fox will help yo...
Customer Success Playbook Episode 11 - Julie Fox - Fostering Learning Cultures and Growth Mindset
17 Oct 2023
Contributed by Lukas
Send us a textThe "Customer Success Playbook Podcast" recently hosted Julie Fox, a distinguished figure in the realm of customer success. Ju...
Customer Success Playbook PostGame - Ed Powers - Harnessing the Power of Data and AI in Customer Success
10 Oct 2023
Contributed by Lukas
Send us a textUnlock the power of data in your business with insights from our recent guest, the remarkable Ed Powers. Feast your ears on a riveting c...
Customer Success Playbook Episode 10 - Ed Powers - Data Driven Decisions
03 Oct 2023
Contributed by Lukas
Send us a textIn this episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger interview customer success expert Ed Powe...
Customer Success Playbook Posgame 3 - Jeff Heclker - Service Delivery in Customer Success
26 Sep 2023
Contributed by Lukas
Send us a textDescription:In this insightful postgame episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger reflect o...
Customer Success Playbook Episode 9 - Jeff Heckler - Service Delivery in Customer Success
19 Sep 2023
Contributed by Lukas
Send us a textJoin hosts Roman Trebon and Kevin Metzger in this episode of the "Customer Success Playbook" podcast as they converse with the...
Customer Success Playbook Postgame 2 - Greg Daines
11 Sep 2023
Contributed by Lukas
Send us a textIn the "Customer Success Playbook" podcast post-game show, hosts Kevin Metzger and Roman Trebon discuss their recent episode w...
Customer Success Playbook Episode 8 - Greg Daines - 23 Ways to Reduce Churn
05 Sep 2023
Contributed by Lukas
Send us a textGreg Daines is the founder and CEO of Churnrx.com. He holds multiple advanced degrees in business and economics from MIT and Cambridge U...
CS Playbook Postgame 1 - Sue Nabeth Moore
29 Aug 2023
Contributed by Lukas
Send us a textThis is the first postgame episode of the Customer Success Playbook. In this episode, hosts Roman and Kevin discuss the interview we con...
Customer Success Playbook Episode 7 - Sue Nabeth Moore- Organizational Alignment
22 Aug 2023
Contributed by Lukas
Send us a textThe podcast discusses how companies can align their entire organization around customer success. The hosts Kevin and Roman interview Sue...
Customer Success Playbook Episode 6 - James Scott - Trends in Customer Success
08 Aug 2023
Contributed by Lukas
Send us a textGet ready for a jam-packed episode with hosts Kevin Metzger and Roman Trebon as they dive into the transformation trends in customer suc...
Customer Success Playbook Episode 5 - David Ellin - The Playbook to Implementing CS Platforms
25 Jul 2023
Contributed by Lukas
Send us a textWelcome to 'The Customer Success Playbook,' your essential guide to mastering the customer success arena. Hosted by Roman Treb...
Customer Success Playbook Episode 4 - David Jackson - CS P&L
11 Jul 2023
Contributed by Lukas
Send us a textJoin hosts Kevin and Roman in this insightful episode as they interview David Jackson, a renowned Customer Success expert and CEO of cus...
Customer Success Playbook Episode 3 - The Proactive Approach
08 Jun 2023
Contributed by Lukas
Send us a textTitle: The Customer Success Playbook - Episode3: Elevating Proactivity in Customer SuccessWelcome to Episode 3 of 'The Customer Suc...
Customer Success Playbook Episode 2 - Playbooks
08 Jun 2023
Contributed by Lukas
Send us a textIn this second episode of the CS Playbook Podcast, we delve into the critical component of Customer Success – the Customer Success Pla...
Customer Success Playbook Episode 1 - Introduction
08 Jun 2023
Contributed by Lukas
Send us a textWelcome to the “Customer Success Playbook Podcast,” hosted by Roman Trebon and Kevin Metzger! Embark on a journey with us as we dive...