How has AI changed the travel industry

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The Daily Aus 14 min 4 speakers 4 chapters transcribed 1 month ago
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Anthropic (Advertiser) 0:00
Today's episode was made possible by our friends over at Smart Traveller. Ready?
Emma Gillespie 0:04
And good morning. This is the Daily Oz. This is the Daily Oz. This is the Daily Oz. Oh, now it makes sense.
MUSIC
Zara Seidler 0:19
Good morning and welcome to The Daily Oz. It's Sunday the 28th of June. I'm Zara Seidler. I'm Emma Gillespie. There's been a huge rise in the number of Aussies using AI to plan their overseas holidays, with the biggest cohort of users being young people. But what are the implications for travellers who are facing rapidly changing environments, with confusing visa laws, travel restrictions and outdated entry requirements leaving people stranded? In today's podcast, we're going to explain what the latest trends across travel are and what people can do if they need a little help along the way. Music A quick note from us, this podcast is produced with insights from Smart Traveller. However, as usual, everything we are about to talk about was researched and written by us and the content remains entirely independent.
Zara Seidler 1:07
Em, off mic, we were talking about the fact that you are both getting married soon and potentially organising a honeymoon. As much as I would love to spend this podcast talking about your wedding... You can't just give us a high level understanding of it. Yeah. But we were talking about the fact that AI has slowly made its way into planning of holidays. Yep. Even if you're not an avid AI user or if you are.

How widespread is AI use for planning holidays among Australians?

Emma Gillespie 1:34
Absolutely. I think because planning a holiday, especially a big overseas trip, can feel super overwhelming. If you're going somewhere you've never been before and there's lots you want to see and do and you have a limited timeline, limited budget, I think that AI just feels like a bit of a research assistant or a pseudo travel agent, I guess. So at the moment, I'm trying to organise some sort of a honeymoon in Africa at the end of the year. My partner is obsessed with animals. He's always dreamt of going... he's always dreamt of going on safari. So we're looking around South Africa, but there's just so much that we both want to do. And we both want a very specific kind of trip. So I very recently kind of had a bit of a brain dump in chat GPT.
Emma Gillespie 2:22
I was like, we're thinking of going for about three weeks. This is rough budget. These are like the mandatories, like things we really want to do and what's important to us. Like, conservation-led providers and what it gave me was not necessarily what I wanted, like not a perfect itinerary. It's off in the way. But it was a good reality check in some senses that it was sort of like, okay, that budget's not going to get you X, Y or Z. Yeah.
Zara Seidler 2:48
You can fly there and that's it.
Emma Gillespie 2:50
That budget's not going to get you past night one. But also to kind of think a bit more creatively about like how we could spend our time, all the sorts of places we could stay, I guess like a bit of a brainstorming companion.
Zara Seidler 3:03
Yeah, I think that my experience has been the same of that, like using it for the initial architecture of the trip of like, I want to get from this side of the country to this side of the country. How do I do that is really useful. I think it's not always useful though. Not always. And it is, as you said, a really good starting point. And I think from the research, a lot of young people are starting to use it in a similar way. I mean, I don't think we need to highlight the fact that more and more people are using AI. We know that to be the case. Yeah. But I hadn't really considered... how it might be impacting this specific industry. And half of all Aussies are now using it for some aspect of travel. And Smart Traveller did some research recently and I don't think the findings will surprise anybody that Gen Z and millennials are the most active users of AI for travel purposes of any cohort.
Zara Seidler 3:56
Yeah.
Emma Gillespie 3:56
I'm not surprised by that. I think it's especially helpful for considering getting from A to B within a new place or continent and also like visa regulations. For me, it's been helpful just to understand I want to go to this place. Is there an airport? Would it be better to travel by car?

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