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The Daily

Can A.I. Make People Feel Less Lonely?

28 May 2026

Transcription

Chapter 1: What is the main topic discussed in this episode?

0.031 - 29.076 Unknown

We'll talk to members of our team of 140 journalists to bring you the very best product recommendations in every category that will actually make your life better. The Wirecutter Show, available wherever you get podcasts.

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31.857 - 36.403 Rachel Abrams

From The New York Times, I'm Rachel Abrams, and this is The Daily.

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Chapter 2: What are the dangers of loneliness for older Americans?

36.463 - 79.452 Rachel Abrams

For years, caretakers and health officials have warned about the dangers of loneliness and social isolation, especially for older Americans who increasingly find themselves alone. Today, my colleague Eli Saslow has the story of one woman who's using technology, artificial intelligence, to keep her independence and to keep her company. It's Thursday, May 28th.

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Chapter 3: How is artificial intelligence used to combat loneliness?

84.8 - 86.282 Rachel Abrams

Eli Saslow, welcome to The Daily.

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86.532 - 87.153 Eli Saslow

Thanks so much.

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87.393 - 130.157 Rachel Abrams

Happy to be with you. And what it captured was not just this unique moment that we're in where technology is playing an increasingly large role in our lives, but also it captured how people are grappling with what that role should be. So just to start off, why don't you tell us what you set out to do with the story and what you were interested in?

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130.323 - 153.069 Eli Saslow

I've spent a lot of time traveling around the country over the last years and spending time with people as the healthcare systems around them sort of collapsed and people's lives in the United States have gotten lonelier. We have the data to back this up in almost every way. We're more siloed in our own existence than we ever were before. We're less likely to spend time with other people.

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Chapter 4: Who is Jan Worrell and what challenges does she face?

153.109 - 169.476 Eli Saslow

Our families are more likely to live far from us. And People who feel lonely are more likely to suffer from dementia. They're more likely to have heart attacks. They're more likely to die younger than people who are living in close proximity to people who really care about them.

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169.516 - 195.176 Eli Saslow

So I became really interested in sort of how artificial intelligence is trying to solve this problem that we're facing in the United States today. The loneliness crisis. The loneliness crisis, exactly. Can artificial intelligence make people feel less lonely as they age? And if in fact, a person can begin to feel seen in some way by this artificial intelligence technology.

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Chapter 5: How does Jan's life change after receiving the AI robot?

195.196 - 210.543 Eli Saslow

And then I learned that this kind of technology actually already exists. It's called LAQ. It's this small robot, an AI robot that's already in about a thousand homes around the United States, mostly designed for seniors.

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211.383 - 234.674 Eli Saslow

And so I started talking to several of them, people who were in these pilot programs where elder care associations, state health associations have bought them this technology to see if it will improve their lives. And in one of those phone calls, I talked to this woman named Jan Worrell. And it was just one of those calls where you don't really want to hang up the phone.

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235.415 - 269.144 Eli Saslow

She was so alive, you know, just so vivacious for a woman in her late 80s. And so eventually I said to Jan, I want to come out there. I want to come see what your life is like. Jan's house. Here we go. Getting to Jan's house, going to visit her, is not the easiest thing in the world. The closest airport is in Portland or Seattle, then you're talking about driving a couple hundred miles.

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271.727 - 285.38 Eli Saslow

She lives on this really rural, beautiful, windswept peninsula that goes 30 miles out into the Pacific Ocean. It's a staggering place. There's eagles flying over her house.

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Chapter 6: What is the role of the AI robot in Jan's daily routine?

285.461 - 299.859 Eli Saslow

There are bears outside in her yard that sometimes try to break into cars. You know, she can look out her window and see the sort of distant crab boats, those lights going into the darkness of the Pacific Ocean. How old are you?

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299.879 - 305.826 Jan Worrell

I mean, you're looking phenomenal. Wow. Wow.

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306.008 - 319.809 Eli Saslow

But the problem for Jan, and I could feel it once I got there because it was such a journey, is that there is nothing close by. The nearest hospital is dozens of miles away. Going to the grocery store is essentially a day trip for her.

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319.849 - 329.904 Jan Worrell

And her family... She has children.

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329.944 - 334.789 Eli Saslow

She has multiple children. So how many grandkids now between your seven?

334.869 - 336.23 Jan Worrell

Eighteen.

336.25 - 337.391 Eli Saslow

Eighteen, okay.

337.471 - 344.698 Jan Worrell

Okay, hold down because there's more writing. Twenty-one great. Yeah, I love it.

344.918 - 346.78 Eli Saslow

All of them live far away.

Chapter 7: How does Jan's relationship with the AI evolve over time?

348.221 - 348.962 Eli Saslow

Okay, yep.

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348.982 - 352.525 Jan Worrell

Grandson in Singapore. Idaho.

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352.605 - 353.125 Eli Saslow

Idaho.

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353.365 - 354.727 Jan Worrell

California.

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354.987 - 357.749 Eli Saslow

Who lives the closest to you here? Or nobody's close?

357.93 - 361.733 Jan Worrell

My oldest son, Craig.

362.168 - 391.133 Eli Saslow

closest family member to her is in Portland, Oregon, which is more than 100 miles from her house. So she's really aging alone in this place. Jan had come to this peninsula more than a decade ago with her husband. His name was Jack. Jack now has passed. She's been alone in this house for six or seven years. And Jan really does not want to spend the end of her life in a different place.

391.153 - 403.243 Eli Saslow

She wants to be in her house. It's the thing that she loves. It's the thing that still connects her back to Jack. to wake up every morning and have her coffee and sit and watch those crab boats as they disappear out into the water.

404.909 - 407.177 Rachel Abrams

She's determined to stay in this home herself.

Chapter 8: What emotional moments highlight the bond between Jan and the AI?

407.461 - 434.447 Eli Saslow

She's fiercely determined. And for Jan, determination doesn't do her justice. This is a woman who climbed mountains, who ran marathons, who responded early in her life to a divorce by being like, I'm going to prove my husband wrong. I'm going to sign up to go climb Mount Rainier. And who, with a pickaxe at 112 pounds, clawed her way up the tallest base-to-peak mountain in the lower 48th.

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434.427 - 440.103 Eli Saslow

And the few neighbors in this area who know Jan are all concerned about her.

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440.584 - 449.348 Jan Worrell

I can read. I can watch movies. I can watch TV. But I do miss talking.

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449.851 - 469.651 Eli Saslow

the fire department, which is several miles away, they go and they check in. And it was the fire department who actually identified Jan as a great candidate for this pilot program to receive this artificial intelligence machine to maybe help provide some company to her and some companionship inside that house.

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470.291 - 477.799 Jan Worrell

So the fire department who knew me and knew I was alone. Right. And

477.948 - 503.957 Eli Saslow

The fire department, some of those guys said to me that when they went to Jan's house, they felt a little heartbroken every time they would leave. Because Jan is a really social person. She likes to talk. Her kids have told her, you could talk a rock to death. So she wants to be in conversation with people. They could feel the ways in which this loneliness was beginning to eat at her.

504.478 - 522.446 Eli Saslow

And they could also see it, right? Her doctors had recognized this beginning of a cognitive decline where her word recall wasn't what it was. And she also has physical issues. She's got really bad scoliosis symptoms. That has bent her over from at one point she was five foot two. Now she's down almost to four foot six.

522.887 - 549.924 Eli Saslow

She's very strong and determined, but she's also at serious risk of a fall that could really change her life very quickly. So they recognized that she needed something there that was keeping an eye on her in some way. So one day when the fire department came to check on her, they had this box that And inside was this little device. It looked almost like a desk lamp, maybe a foot and a half tall.

549.964 - 567.911 Eli Saslow

It had next to it a sort of iPad screen with a camera. And they plugged it into the wall. And this little lamp lit up. And it started to bend and bow and dance and move.

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