How Leaders Can Leverage Video to Improve CX and EX - Rose Bentley, CEO, Qumu Video in business is here to stay. The question is how to best leverage it to engage employees and customers to improve their experience? On this episode: Qumu CEO and President Rose Bentley shares how you can best leverage technology to make deeper connections with your employees and customers. She shares the specific role video plays and doesn't play in an organization She talks about how she uses video in her role as CEO and the lessons that leaders can learn to improve effectiveness and engagement Rose Bentley Rose Bentley is responsible for overseeing global operations and implementing the strategic growth plan for Qumu. Her experience and leadership most recently at Teradata and Cisco have been focused on developing and partnering to deliver technology-driven business solutions and services, optimizing go-to-market performance, providing a seamless customer experience, and driving profitable revenue growth. Qumu Qumu Video Engagement Platform is a SaaS-based enterprise video technology that helps globally distributed enterprises create, control, deliver, experience and analyze live and recorded video at scale. It drives greater context and connection in communications with employees, customers and partners in the modern workplace, one that is highly distributed and diverse. https://qumu.com/about/ Read Rose Bentley's Vivid Vision and learn more about Qumu Subscribe to The Delighted Customer Podcast so you don't miss an episode: https://www.empoweredcx.com/podcast Subscribe to The Delighted Customer Newsletter for practical tips and insights: https://www.empoweredcx.com/delightedcustomersnewsletter

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