What are the biggest obstacles to successful change initiatives? Amanda Schmoldt has the expertise and experience that only comes from successfully leading change management initiatives at some of the most respected brands in the world like USAA and Neiman Marcus. Not only is she the President of the Association of Change Management Professionals, but she's also the Senior Director of Change and Transformation Enablement at Halo Branded Solutions. Customer Experience Management (CXM) and Change Management (CM) are kindred spirits and have a lot in common. We explore the intersection of both professions as well as some other practical advice for leaders such as: 👉 Why CM initiatives fail 👉 The intersection of CX and CM 👉 How she helped change the culture at Neiman Marcus 👉 What USAA did right when it comes to cultural transformation 👉 Using behavioral metrics to measure success for change initiatives Meet Amanda Amanda Schmoldt, CCMP, has more than two decades of experience in organizational change management, human resources, communications, and organizational effectiveness. Amanda is President of the Association of Change Management Professionals and serves as Senior Director of Change & Transformation Enablement for HALO Branded Solutions. In her current role, she leads a team that is dedicated to building enterprise change capabilities and supporting the people side of the company's change and transformation efforts. Before joining HALO, Amanda held various leadership roles at Neiman Marcus Group, USAA, Caterpillar, Archer Daniels Midland, and the State of Illinois. She lives in San Antonio, Texas. You can reach her on LinkedIn here: https://www.linkedin.com/in/amanda-schmoldt/ Subscribe to The Delighted Customer Podcast so you don't miss an episode: https://www.empoweredcx.com/podcast Subscribe to The Delighted Customer Newsletter for practical tips and insights: https://www.empoweredcx.com/delightedcustomersnewsletter

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