The Trusted Guide Podcast with Mark Slatin

podcast

The Trusted Guide Podcast (formerly The Delighted Customers Podcast) explores what it takes to lead change when you don’t have formal authority. Hosted by Mar...

#158 US · Business 174 recordings 2022 → today Weekly updated 8 days ago
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81–100 of 174
#89: Salesforce's Approach to Customer Success, AI, & CX contributed by Lukas · Jun 20, 2024
#88: How Bilt Uses 3-D Instructions to Enrich Lives contributed by Lukas · Jun 13, 2024
#87: Empathy-Driven Leadership contributed by Lukas · Jun 6, 2024
#86: The Power of Social Identity on CX with Professor Gary David contributed by Lukas · May 30, 2024
#85: The Science of Brand Love contributed by Lukas · May 23, 2024
#84: Leading Change by Leveraging Trust with Charles H. Green contributed by Lukas · May 16, 2024
#83: Lessons from Taylor Swift About How to Create Superfans with Brittany Hodak contributed by Lukas · May 9, 2024
#82: The Role of Qualitative Research in Experience Design with Jennifer Ashman, Principal, CX Amplified contributed by Lukas · May 2, 2024
#81: Strategies for making cx your growth engine contributed by Lukas · Apr 25, 2024
#80: Designing Experiences that drive loyalty contributed by Lukas · Apr 18, 2024
#79: Lessons from an ER doctor w/Dr. Judy Wolfe, Associate Chief Experience Officer, Cleveland Clinic contributed by Lukas · Apr 11, 2024
#78: Three Keys to Driving Customer Advocates contributed by Lukas · Apr 4, 2024
#77: Joe Pine: The Origin of "Customer Experience," The Experience Economy, and What's Next contributed by Lukas · Mar 28, 2024
#76: Pink Zebra Moving: Differentiating on CX for Explosive Growth with CEO, Ron Holt contributed by Lukas · Mar 21, 2024
#75: What's the Pioneering Edge for Today's CX Leaders according to the NPS Creator contributed by Lukas · Mar 14, 2024
#74: Closing the Gap Between Brand Promise and Customer Experience with Nick Zeisler contributed by Lukas · Mar 7, 2024
#73: Bruce Temkin's Blueprint for Fostering Trust in CX and Beyond contributed by Lukas · Feb 28, 2024
#72: The Crossroads of CX and UX: A Conversation with Darren Hood contributed by Lukas · Feb 22, 2024
#71: The Contagious Enthusiasm and Customer Intimacy Quadrant with Mary Poppen contributed by Lukas · Feb 15, 2024
#70: The 4 Keys to Leading CX Change with Patty Soltis, CCXP contributed by Lukas · Feb 8, 2024
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#158 Business · United States

charted in 4 countriesFull rankings →

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About

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The Trusted Guide Podcast (formerly The Delighted Customers Podcast) explores what it takes to lead change when you don’t have formal authority. Hosted by Mark Slatin, the show examines how trust, credibility, and relationships determine whether ideas move forward—or quietly stall—in complex organizations. Through conversations with experienced leaders, practitioners, and researchers, each e...

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Rankings

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The Trusted Guide Podcast with Mark Slatin is not currently ranked on the Apple Podcasts or Spotify charts tracked by Audioscrape.

Chart records
First charted2025-08-31
Best ever#200 on Apple Podcasts (United States) · 2025-08-31
Days on chart1
Countries now0