On today's episode, Dr. Mark Costes sits down with longtime dental industry leader Laura Nelson live from Thrive Live in Las Vegas. Laura shares her journey from running the front office in her husband's dental practice to building Front Office Rocks, becoming a trusted voice in dental team training, and now leading AI innovation with Mango Voice. She and Mark discuss why patient experience matters just as much as clinical care, how short-form training changed front office education, and why understanding the "why" behind systems is essential for team success. Laura also breaks down how AI tools like Mango's Margo can help practices capture missed calls, improve patient communication, support overwhelmed teams, and even role-play phone skills through AI-powered coaching. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://mangovoice.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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