Join us as our host, George Kamel, talks with Kacy Maxwell, the executive director of marketing for EntreLeadership. They role-play an uncomfortable conversation with a team member who was gossiping. Later in the episode, George talks to Will Guidara. Will is a former co-owner of Make It Nice, a hospitality group that included Eleven Madison Park, the NoMad restaurants, Davies and Brook at the Claridge’s hotel, and Made Nice. He shares how to create a great team culture by taking care of your people, which will encourage them to take care of your customers. You’ll learn: • How to have an uncomfortable conversation with a team member • How a few ideas created a world-class restaurant • The two keys to creating a place people love to work • How to position your team to get results Sign up for The EntreLeadership Podcast takeaways—a weekly email where you’ll get three tangible takeaways and a tactical action step related to that week's episode: https://bit.ly/podcast-takeaways Support our sponsors: • Hite Digital: https://bit.ly/HiteDigital • NetSuite: https://bit.ly/NetSuiteEntre • Trainual: https://bit.ly/TrainualEntre Links mentioned in this episode: • The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast • The EntreLeadership Podcast episode about uncomfortable conversations: https://apple.co/3eIMTnk • Download the Planning an Uncomfortable Conversation guide: https://bit.ly/3g7VtMT • Give us your feedback by leaving a voicemail at 844.944.1070 or emailing [email protected] • Unreasonable Hospitality by Will Guidara: https://amzn.to/3Mu26oN • Learn more and get your EntreLeadership Summit 2023 ticket today: https://bit.ly/3LRiZJH Learn more about EntreLeadership Events: • EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries • EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit Learn more about EntreLeadership Coaching: • Elite: https://bit.ly/3tI2fN8 • Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups • Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching • Workshops: https://bit.ly/EntreLeadershipWorkshops Listen to all the Ramsey Network podcasts anytime, anywhere with the Ramsey Network app: https://apple.co/3eN8jNq Learn more about your ad choices: https://www.megaphone.fm/adchoices Ramsey Solutions Privacy Policy Learn more about your ad choices. Visit megaphone.fm/adchoices

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“What did the council decide on item 42?” — answered with the speaker and the moment.