Intelligent Automation and Data Democratization: TELUS' AaaS and Enterprise Data Fabric Journey
episode
The Fast Mode Podcasts: Breaking News, Analysis and Updates From Telecoms Industry
19 min
1 speaker
8 chapters
transcribed 1 month ago
Transcript
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What is TELUS Automation‑as‑Service (AaaS) and why was it created?
Welcome to the Fast Mode Podcast series. I'm Tara Neal and with me today is Mauti Wali, Director of Digital Transformation and Integrated Planning at Toulouse. Toulouse is a world leading communications technology company operating in more than forty-five countries and generating over twenty billion in annual revenue with more than twenty million customer connections through their advanced suite of broadband services. For consumers, businesses, and the public sector. Mauti is a seasoned leader with over 20 years of experience specializing in streamlining complex processes through data-driven digital transformation. At Toulouse, he has spearheaded initiatives that saved over 7,200 employee hours annually by implementing scalable, low-code platforms and AI solutions.
Welcome Mauti. Great to have you on today's episode.
Thank you, Tara. Thank you for having me.
Awesome. Okay, so let's dive in. Um, can you share more about Toulouse's um automation as a service uh platform?
Yeah, absolutely. So maybe I'll start uh by saying that uh tell us My team and I simply have one objective. We want to simplify and digitize digitize the most complex planning and engineering processes across wireless and wireline. And we do this by adopting low code uh platforms and developing API capabilities across the board. What we call uh automation as a service platform is essentially is a collection of different applications that allows us to digitize the workflows across many functional areas. Things about Planning, engineering, implementation across all the different streamlines that allow us to go from inception all the way to in-service. And I just want to maybe at the start this would distinguish between key area, two key areas of automation.
Network automation, where there's a lot of focus from different vendors and partners, for example, to automate the network performance, the optimization areas, uh, the capabilities. versus what we call workflow automation. And workflow automation is the scope of automation as a service platform that we're building. And essentially it looks at the activities that happen outside the network before the first infrastructure goes into service. Things like as I said, planning, engineering, real estate, and so on. These are complex, usually fragmented processes that exist in most organizations. And it doesn't get a lot of focus and attention because it's very difficult to digitize. And that's the area that we took on.
How does the AaaS platform differentiate between network automation and workflow automation?
uh my team and I to be able to um work on digitizing and simplifying and enabling for the organization.
Mm. So what you're saying is that automation as a service um concentrates primarily on the initial steps like, you know, planning, provisioning and that, um, so that then we can move on to uh the network portion, the management of network and optimization. But does it does it include uh both processes?
Yeah, it does. Uh and it actually interconnect these two processes together. But if you look at it, most of the resources in an organization spend their time outside the network provisioning and engineering piece. They spend their time planning, they spend their time doing uh capital governance or capital planning and financial planning, they spend their time looking at implementation, project management and execution. And in the past, um, most of the organization and Tels is no different, uh, uses fragmented tools like Excel sheets or various types of tools, including PowerPoints or emails, to track and interchange the data related to these types of processes. Our objective is to digitize the whole cycle end to end and to produce data that allows us to interconnect these different functional areas together.
Mm-hmm. So that means that, you know, they were already applications and what you guys do is that you tie up the workflows between these applications so that, you know, it's all automated from beginning to end. Or do you have another application, like an overlay application on this?
No, it's um we simply build applications in the same ecosystem.
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Chapters
8 chapters
1
What is TELUS Automation‑as‑Service (AaaS) and why was it created?
0:11–2:51
2
How does the AaaS platform differentiate between network automation and workflow automation?
2:51–6:10
3
Why focus on digitizing planning, engineering and real‑estate workflows before network provisioning?
6:10–8:55
4
How does a shared data‑fabric enable seamless data exchange between sub‑applications?
8:55–11:33
5
What role does metadata and a semantic layer play in powering AI‑driven self‑service analytics?
11:33–14:15
6
How does the “data‑fabric chat” feature let users query any dataset with natural language?
14:15–16:22
7
What metrics does TELUS use to measure success of the AI‑enabled automation platform?
16:22–18:47
8
Will the AaaS solution be offered to external operators and how can it be customized?
18:47–19:03
Speakers
1 identifiedMore from The Fast Mode Podcasts: Breaking News, Analysis and Updates From Telecoms Industry
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