Restoring Trust with Authoritative Numbering Intelligence
episode
The Fast Mode Podcasts: Breaking News, Analysis and Updates From Telecoms Industry
20 min
1 speaker
8 chapters
transcribed 1 month ago
Transcript
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What is the current impact of robocalls and spam texts on consumers and CSPs?
Welcome to the Fast Mode Tech Talk Podcast series. I'm Tara Neil, and with me today is Chris Drake, SVP Corporate and Business Development at iConnective. iConnective helps organizations and individuals confidently access and exchange information simply, seamlessly, and securely. More than 5,000 customers rely on its data exchange platforms each day to keep Their networks, devices and applications connected and to be customers and businesses protected. Chris is a technology executive with extensive experience in information services and SaaS, including strategy, cybersecurity and privacy, product management, engineering, sales and business development. Welcome Chris. Great to have you on today's episode.
Thank you, Tara. Appreciate the chance to talk about this subject.
Okay, awesome. Well, to begin, how has the rise in robocalls, spam tax and other telecoms fraud impacted both consumers and CSPs?
Well, I I think we all realize we're in a pandemic of sorts or epidemic of uh robocalls and robotech scams. They just get bigger and bigger and You can't go a day without seeing at least a half a dozen in your own inbox or your own uh You know, voicemail and it's so
I
haven't spoken to anyone who didn't say exactly. Um it's a scourge on society and there are billions and billions of dollars lost by the consumer to these scams every year and growing.
Yeah, and it sort of like creeps into our lives, right? Without us realizing how m I don't know how many spams we handle on a daily basis.
Yeah. If we were counting we'd get tired of doing that pretty fast.
Exactly. Yep.
Yeah.
I would not answer the phone if they did not recognize the caller's ID. Uh and now we're at eighty percent. And I think we're just gonna keep climbing unless we can you know, put this thing back in the box. Uh, which is a big problem for s industry sectors like banking and healthcare and such and logistics like delivery notices and whatnot. You just can't reach the consumer 'cause you're not in their re your their address book.
Mm-hmm. So gone are gone are the days where there was like genuine excitement when you you receive a call.
How are security measures like STIR/SHAKEN unintentionally hurting legitimate businesses?
Yeah. Yeah. Unf
unfortunately the the elderly among us uh grew up in that era and still still think they have to answer every call or return every voicemail. And un then they don't. And unfortunately that that leads to a lot of uh angst. and uh damage really to such people who do engage
Mm-hmm. Wow. Yep. So um, you know, uh talking about uh the spams and you know the change in experience in using our phones today and expecting calls. Um, you know, we we know a lot of effort has been put in place um in terms of security. So let's talk about that a little. So have security measures like um, you know, stir and um or shaken uh which were designed to stop bad. actors inadvertently hurt legitimate uh businesses.
Yeah, I guess first I I'll I wanna say that security measures are broader than stir and shake and which is how you authenticate a caller ID is is genuine. From the beginning net the start of the network to the end where the res the the consumer receives the call and sees a caller ID. Um there is analytics done every step of the call path in the public network uh dropping calls that are malformed s you know, caller ID or known bad actor caller ID. Or patterns that look like they might be spam or scams, which uh would include too many numbers. uh being called by the same number. uh in too short a period and not normal, you know, person to person behavior, in other words. But as you said, there is some
collateral damage for legitimate businesses because often that that pattern I just said of many calls in a short time to many recipients. from the same number is is a legitimate business process. So, you know, if you have to get a notice out because something has changed. Uh, maybe there's a new Medicare card or or rule and you're getting a notice out to your Medicare base, uh, that's gonna look like a scam. Because the uh the scam for Medicare cards where they tell you you have to pay a uh shipping fee is the same pattern.
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Chapters
8 chapters
1
What is the current impact of robocalls and spam texts on consumers and CSPs?
0:11–2:45
2
How are security measures like STIR/SHAKEN unintentionally hurting legitimate businesses?
2:45–5:32
3
Why does call authentication often fail across the public network?
5:32–8:09
4
How are bad actors exploiting “sign‑as‑a‑service” to bypass call authentication?
8:09–11:33
5
What authoritative numbering intelligence does iconectiv provide to detect spoofing?
11:33–14:11
6
How does iconectiv’s digital identity platform help restore trust in telecom?
14:11–16:36
7
What practical steps can consumers take to avoid phone scams?
16:36–18:12
8
How can AI‑driven call assistants automatically screen and quarantine fraud calls?
18:12–20:38
Speakers
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