Voice for the Contact Center: The Shift to the Cloud and the Role of AI

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Recorded24 Oct 2024

Publisherrss.castbox.fm

Handlerec:3577025

Show notes

Barbara Dondiego, CEO at AVOXI explores findings from the company's 2024 State of International Voice for the Contact Center Report, including:- The biggest challenges enterprises face today in terms of voice communications- The factors driving the shift of voice communication to the cloud and the role of telcos in the cloud voice ecosystem- How artificial intelligence (AI) impacts the evolution of voice, and what specific AI-driven innovations are enhancing the capabilities of voice solutions- Why the voice landscape is highly fragmented, and the disadvantages on relying on multiple vendors to manage voice communication needsTo learn more, read the full report at avoxi.com/lp/the-state-of-international-voice-for-the-contact-center

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