The Future of Commerce Podcast
Episodes
A tale of two work cultures: French vs American outlooks and realities
13 Jan 2025
Contributed by Lukas
In this episode, we compare French and American work cultures, diving into the values and practices that set them apart. Drawing insights from A Tale ...
Packed with purpose: Sustainable packaging examples, stats, and how-to tips
12 Jan 2025
Contributed by Lukas
In this episode, we explore the world of sustainable packaging, inspired by insights from Packed with Purpose: Sustainable Packaging Examples and Tips...
Media and entertainment trends 2025: Big pivots, new tech propel the industry forward
10 Jan 2025
Contributed by Lukas
In this episode, we break down the transformative trends redefining media and entertainment in 2025, inspired by insights from the article Media and E...
B2B sales 2025: Top 3 AI trends that sales teams can’t afford to ignore
10 Jan 2025
Contributed by Lukas
In this episode, we delve into the exciting ways artificial intelligence is reshaping B2B sales in 2025, inspired by insights from the article B2B Sal...
Holiday 2024 recap: Where did the growth go?
08 Jan 2025
Contributed by Lukas
In this episode, we analyze the retail trends from the 2024 holiday season, breaking down what worked, what didn’t, and where the industry is headed...
Insurance trends 2025: Aging population, skills gap, climate change underscore need for industry innovation
08 Jan 2025
Contributed by Lukas
In this episode, we explore the transformative forces shaping the insurance industry by 2025, inspired by insights from the article Insurance Trends 2...
Automotive trends 2025: 8 ways the industry is on track for growth
06 Jan 2025
Contributed by Lukas
The automotive industry is undergoing a radical transformation, with innovations that will redefine transportation, sustainability, and mobility. In t...
2025 Oil & Gas Trends: Clean Energy, Sustainability, and Digital Transformation
02 Jan 2025
Contributed by Lukas
As the world shifts towards clean energy, how is the oil and gas industry keeping up? In this episode, we explore Deloitte's latest report on 2025 oil...
Could someone give a message to the smallest man who ever lived: The Tortured Poets Department songs for work
30 Dec 2024
Contributed by Lukas
Taylor Swift’s The Tortured Poets Department isn’t just an album—it’s a masterclass in navigating the complexities of work life. In this episo...
Wholesale distribution trends 2025: Doubling down on transformation
30 Dec 2024
Contributed by Lukas
The wholesale distribution industry is at a crossroads, facing disruption on multiple fronts. From the game-changing potential of AI to the increasing...
Taylor Swift lyrics for work: “I gave my blood, sweat, and tears for this”
20 Dec 2024
Contributed by Lukas
Does your work life feel like a Taylor Swift song? From gender bias and workplace burnout to power dynamics and resilience, Taylor Swift’s lyrics ca...
Corporate life: The CIA manual on how to sabotage an organization
20 Dec 2024
Contributed by Lukas
Is your workplace chaos deliberate? Inspired by the declassified CIA Simple Sabotage Field Manual, this episode explores how subtle tactics used for w...
Generation X: Years, stats, work, spending trends
17 Dec 2024
Contributed by Lukas
Dive into the untold story of Generation X in this deep exploration inspired by Generation X: Years, Stats, Work, Spending Trends. Often overshadowed ...
Ready for quantum commerce? How quantum computing could impact e-commerce
16 Dec 2024
Contributed by Lukas
In this episode, we dive into the game-changing potential of quantum computing for e-commerce, inspired by insights from Ready for Quantum Commerce? H...
Banking trends 2025: Moonshot goals for financial industry as competition from big tech, neobanks mount
13 Dec 2024
Contributed by Lukas
This episode dives into the transformative trends shaping the banking industry in 2025, inspired by insights from 2025 Banking Trends. Learn how banks...
Telecom trends 2025: Top 7 challenges and opportunities for an industry amid massive transformation
13 Dec 2024
Contributed by Lukas
Dive into the dynamic world of telecom with insights from Telecom Trends 2025: Top 7 Challenges and Opportunities. This episode covers key trends that...
Higher education trends 2025: As public trust drops, leaders must act now to fortify institutions for the future
13 Dec 2024
Contributed by Lukas
In this episode, we explore the pressing trends shaping higher education in 2025, inspired by Higher Education Trends 2025: As Public Trust Drops, Lea...
Manufacturing trends 2025: Transforming industry with AI, digitalization, and sustainability
13 Dec 2024
Contributed by Lukas
In this episode, we take a deep dive into the game-changing trends transforming industrial manufacturing in 2025. Drawing insights from Industrial Man...
CX trends 2025: 7 ways brands can take their customer experience to the top
13 Dec 2024
Contributed by Lukas
n this episode, we explore the latest trends shaping customer experience (CX) in 2025, inspired by insights from Customer Experience Trends 2025. As d...
Customer service trends 2025: Brands balance on digital beam of AI hype versus customer trust
13 Dec 2024
Contributed by Lukas
Dive into the evolving world of customer service as we explore the insights from Customer Service Trends 2025: AI Hype Versus Customer Trust. From AI-...
Government trends 2025: 5 priorities reshaping the public sector
13 Dec 2024
Contributed by Lukas
Join us as we discuss the evolving role of government and public agencies, inspired by insights from the article Government Trends 2025. Discover how ...
CPG trends 2025: Consumers at limit on rising prices; brands look to personalization, loyalty to spur growth
13 Dec 2024
Contributed by Lukas
This episode of The Deep Dive unpacks the fascinating insights from the article CPG Trends 2025: Catering to Consumers to Drive Loyalty Plus Growth. D...
Retail trends 2025: All eyes on AI as tough competition and price sensitive customers test industry
10 Dec 2024
Contributed by Lukas
This episode dives into the exciting future of retail, inspired by insights from the article Retail trends 2025: All eyes on AI as tough competition a...
Top 5 high-tech trends for 2025: Driving growth and transformation
10 Dec 2024
Contributed by Lukas
In this episode, we explore the transformative technologies that will dominate 2025, based on insights from the article High-Tech Trends 2025. From ar...
Gen Z in construction: Strategies to attract, develop, and retain the next generation of talent
07 Dec 2024
Contributed by Lukas
In this episode, we take a deep dive into the transformative role of Gen Z in the construction industry. Learn how technology, purpose-driven work, an...
Clippy, I’ve got a feeling we’re not in Kansas anymore: AI copilots for your sales team
06 Dec 2024
Contributed by Lukas
In this episode, we delve into the groundbreaking role of AI co-pilots in sales and how they are transforming the way businesses approach customer rel...
Gen Z and Millennials are abandoning brands fast: Discover what’s behind it
05 Dec 2024
Contributed by Lukas
In this episode, we explore key insights from the Customer Loyalty Index 2024 article, diving deep into what makes customers stick with their favorite...
The future of CRM: The next evolution in customer relationship management
05 Dec 2024
Contributed by Lukas
In this episode, we delve into the article "The Future of CRM: The Next Evolution in Customer Relationship Management", discussing:The current state o...
E-commerce trends 2025: Top 10 insights and stats driving online shopping as AI goes mainstream
05 Dec 2024
Contributed by Lukas
In this episode, we dive into the insights shared in the article E-commerce Trends 2025 to uncover the trends reshaping the e-commerce landscape:AI-Po...
If You Don’t Know Me By Now: The Rise of Consumer Identity
01 Dec 2022
Contributed by Lukas
With all the economic headwinds, CPGs are facing a double crisis – costs are up, demand is down in many markets, and consumers are hunkering down fo...
It Gets Greater Later: Ageism + Gender in the Workplace
02 Nov 2022
Contributed by Lukas
FOLLOW & CHAT:FCEE + Cali GreenConnect with BevyEPISODE REFERENCES:Ageism and gender in the workplace: The myth of the late bloomerTED Talk - Bevy S...
"Difficult" Women: A Revolution Rises
14 Sep 2022
Contributed by Lukas
Sub·ver·sive with Cali Green: "Difficult" Women: A Revolution Rises episode features Chinisha Scott, "The Daily Show" Segment Director, Emmy nominat...
Industry vs. Art: Lacking Diversity is Expensive
29 Jul 2022
Contributed by Lukas
FOLLOW & CHAT:FCEE + Cali GreenWin RosenfeldMonkeypaw ProductionsSub·ver·sive with Cali Green: EP 2, features Win Rosenfeld, President of Monkeypa...
Leaving Room for Growth: Career Exploration
11 Jul 2022
Contributed by Lukas
sub·ver·sive with Cali Green: EP 1Guest Brenda Castañeda shares her journey with starting a new career and moving to another country. Plus, advice ...
Welcome to #SUBVERSIVEPOD
28 Jun 2022
Contributed by Lukas
Welcome to sub·ver·sive with Cali Green, a podcast dedicated to disrupting the status quo within systems surrounding POWER, MONEY, and CULTURE. FOL...
Evolution of Shopping + Engagement
21 Jun 2022
Contributed by Lukas
Host:Jen Bailin, Chief Revenue Officer, SAPGuest:Joanna Milliken, CEO at Emarsys, an SAP companyRather than taking down physical stores, huge investme...
Consumer Behavior: Viewing The Future
22 May 2022
Contributed by Lukas
Host:Jen Bailin, Chief Revenue Officer, SAPGuest:Colleen Fahey Rush, Executive Vice President, Chief Research Officer, ParamountIntroducing the Be Rem...
Best customer service 2022: Service Rising
08 Feb 2022
Contributed by Lukas
GuestTracey Wallace - Director of Content Strategy, KlaviyoLinks to Learn MoreRead Tracey's article "Brands with the best customer service 2022"Read "...
Digital Payment Providers: What to consider
18 Oct 2021
Contributed by Lukas
GuestsNicole Asling - VP of Vertical Partners, WorldpayKevin Ward - Director of UK Partnerships, KlarnaLinks to Learn MoreRead "The Global Payments Re...
Dynamic Customer Journeys: A Beginner's Guide
04 Oct 2021
Contributed by Lukas
GuestsEsteban Kolsky - Chief Evangelist, SAP CXRaj Balasundaram - SVP Channels and Strategy, SAP EmarsysLinks to Learn MoreFurther Reading: Building L...
The History of CIAM
20 Sep 2021
Contributed by Lukas
GuestsRatul Shah - Head of Product Marketing, Customer Data Solutions, SAP CXGuy Kronenthal - SVP, GM for Customer Data Cloud, SAP CXSergey Krayniy - ...
Black Friday 2021: What to expect
23 Aug 2021
Contributed by Lukas
Links to Learn MoreThe 2021 Holiday Shopping Season: 4 ways retailers can prepareLinkedIn Live - Christmas in July: How brands can prepare for holid...
Sales Order Automation: Forget the small stuff and focus on the customer
17 Aug 2021
Contributed by Lukas
Links to Learn MoreThe Intelligent Enterprise for Wholesale Distribution WhitepaperWebinar - The New Rules of Competition for Today's Distributor I...
CUSTOMER CORNER – Online Metals (A division of thyssenkrupp)
26 Jul 2021
Contributed by Lukas
LinksCheckout the "Homerun machine"Online Metals CreatorsShawn Lynam on LinkedIn Greg Raece on LinkedIn Jodi Simmons on LinkedInLearn more about Onl...
Summer Break: Stay Tuned
05 Jul 2021
Contributed by Lukas
Taking time for tanning and sleeping. Be sure to check out the rest of our great episodes in the meantime! Presented by the-future-of-commerce.com
Debating "Data Driven" Customer Experiences
28 Jun 2021
Contributed by Lukas
GuestsRatul Shah - Head of Product Marketing, Customer Data Solutions, SAP CXEsteban Kolsky - Chief Evangelist, SAP CXFatemah Khatibloo - VP and Princ...
New Rules of Customer Service (Part 2)
21 Jun 2021
Contributed by Lukas
Links to Learn MoreCapgemini Paper: The new rules of customer serviceConnect with SarahConnect with JohnArticle of the Week - What is customer service...
New Rules of Customer Service (Part 1)
21 Jun 2021
Contributed by Lukas
Links to Learn MoreCapgemini Paper: The new rules of customer serviceConnect with SarahConnect with JohnArticle of the Week - What is customer service...
Commoditization Challenges in Telco, Insurance and Utilities (Part 2)
07 Jun 2021
Contributed by Lukas
Guests include:Florian Fromberg, Global CX Insights Director – SAP Customer Experience AdvisorySandeep Chowdhury, Global GTM Head of SAP Customer Ex...
Commoditization Challenges in Telco, Insurance and Utilities (Part 1)
07 Jun 2021
Contributed by Lukas
Guests include:Florian Fromberg, Global CX Insights Director – SAP Customer Experience AdvisorySandeep Chowdhury, Global GTM Head of SAP Customer Ex...
Exploring Direct to Consumer Commerce (Part 2)
02 Jun 2021
Contributed by Lukas
Links to Learn MoreRead more on the benefits of Direct to ConsumerLearn more about SAP Upscale Commerce for D2CArticle of the Week - CX at SAPPHIRE NO...
Exploring Direct to Consumer Commerce (Part 1)
01 Jun 2021
Contributed by Lukas
Links to Learn MoreRead more on the benefits of Direct to ConsumerLearn more about SAP Upscale Commerce for D2CArticle of the Week - CX at SAPPHIRE NO...
Handshakes or hands-off: Managing the B2B sales experience
24 May 2021
Contributed by Lukas
Links to Learn MoreJodi's Full Article on Handshakes vs. Hands-OffLearn more about SAP CXArticle of the Week - How Guided Selling helps seal more deal...
Model Once, Configure Anywhere - A practical guide (Part 2)
18 May 2021
Contributed by Lukas
Guests include:Tom McKee, Industry Principal at eLogic (SAP Advisor at time of the recording)Lawrence Matusek, CTO at eLogicLiz Duggan, VP at SMITH ...
Model Once, Configure Anywhere - A practical guide (Part 1)
17 May 2021
Contributed by Lukas
Guests include:Tom McKee, Industry Principal at eLogic (SAP Advisor at time of the recording)Lawrence Matusek, CTO at eLogicLiz Duggan, VP at SMITH ...
A Glimpse into the Future of the CPG Industry
10 May 2021
Contributed by Lukas
Guests include:Ratul Shah, Head of Product Marketing | Customer Data Solutions at SAPJavier Flores, Global Industry Principal | Consumer Products at S...
The Skyrocketing Value of First-Party Data
03 May 2021
Contributed by Lukas
Guests include:Ratul Shah, Head of Product Marketing | Customer Data Solutions at SAPJavier Flores, Global Industry Principal | Consumer Products at S...
The Data Deficit Dilemma
26 Apr 2021
Contributed by Lukas
Guests include:Ratul Shah, Head of Product Marketing | Customer Data Solutions at SAPJavier Flores, Global Industry Principal | Consumer Products at S...
Three wholesale distribution trends to watch this year
19 Apr 2021
Contributed by Lukas
Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educati...
B2C Commerce Insights: What you may have missed
06 Apr 2021
Contributed by Lukas
Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educati...
Customer Service in 2021: What you need to know
30 Mar 2021
Contributed by Lukas
Links to Learn MoreRead more of Tom Sweeny's work hereFollow Esteban on LinkedInArticle of the Week - What is customer service? Definitions, types, be...
Agile and Accessible: Your website and you
08 Mar 2021
Contributed by Lukas
This episode is a deeper dive into the topic of agility and web accessibility, which we introduced in 2021 trends episode. If you haven’t given that...
Identity & Consent - A win-win for customers and your business
01 Mar 2021
Contributed by Lukas
This episode is a deeper dive into the topic of centralizing customer identity and consent, and how to fully harness it which we introduced in 2021 tr...
How Gen Z, millennials, and boomers like to pay
22 Feb 2021
Contributed by Lukas
This episode is a deeper dive into the topic of generational payment preferences which we introduced in 2021 trends episode. If you haven’t given th...
Three Commerce Trends You Need to Know in 2021
15 Feb 2021
Contributed by Lukas
Our guests include:Michaela Weber, VP of Enterprise Partners at WorldpaySree Gogineni, CTA at Capgemini DCX DivisionBranwell Moffat, Director of CX ...
The Myths, Realities, and Future of the 360-degree Customer Profile
10 Feb 2021
Contributed by Lukas
In their quest to get closer to customers, it seems like every business is racing to achieve a 360-degree customer profile. But is this achievable giv...
The Data Foundations of a Customer-First Digital Transformation
08 Feb 2021
Contributed by Lukas
Viewed through the narrow lens of technology solutions, a digital transformation amounts to little more than a buzzword. But when viewed as a cross-fu...
The Difference Between Digitally Driven and Digitally Delayed Businesses
04 Feb 2021
Contributed by Lukas
Why do some businesses succeed at establishing rich, long-term customer relationships, while others struggle? It comes down to their ability to unders...
Five factors that lead to revenue and profit loss in Distribution
21 Jan 2021
Contributed by Lukas
It’s easy for distribution leaders to let inadequate pricing and sales practices go unnoticed, leading to unnecessary revenue and margin loss in the...
What you need to know about Social Commerce
17 Dec 2020
Contributed by Lukas
Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educati...
CUSTOMER CORNER: Anixter and Avatria
10 Dec 2020
Contributed by Lukas
Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educati...
E-Commerce & Holiday Shopping - Your Ultimate Guide
19 Nov 2020
Contributed by Lukas
Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educati...
What Debt Collection can teach us about Customer Experience
12 Nov 2020
Contributed by Lukas
If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experi...
Ready, Set, Activate – Driving Value from Customer Data
29 Oct 2020
Contributed by Lukas
Want more insights into effective data activation strategies? Check out this new research report from 451 Research, part of Global Market Intelligence...
Subscription Selling: Boost E-Commerce Outcomes
15 Oct 2020
Contributed by Lukas
Presented by The Future of Commerce, where you can stay ahead of customer experience and commerce trends with daily updates that are informational, ed...
Who’s Leading your Digital Transformation Strategy: the CMO, CDO, or COVID-19?
13 Oct 2020
Contributed by Lukas
If you want to learn more about B2C Marketing, follow the link here where you can discover a strategy for offering trusted, personalized customer eng...
How COVID-19 Impacts Society, Consumer Behavior, and Business Responses
08 Oct 2020
Contributed by Lukas
If you want to learn more about B2C Marketing, follow the link here where you can discover a strategy for offering trusted, personalized customer eng...
Solving the 3rd Party Cookie Monster Challenge
06 Oct 2020
Contributed by Lukas
If you want to learn more about B2C Marketing, follow the link here where you can discover a strategy for offering trusted, personalized customer eng...
El futuro de la experiencia de cliente
25 Sep 2020
Contributed by Lukas
If you’re interested in attending the SAP CX Live event to explore best practices on delivering personal, trusted, and connected customer experience...
CUSTOMER CORNER: Siemens
24 Sep 2020
Contributed by Lukas
If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experi...
CUSTOMER CORNER: Bo von der Heyden
24 Sep 2020
Contributed by Lukas
If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experi...
CUSTOMER CORNER: Merck
22 Sep 2020
Contributed by Lukas
If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experi...
CUSTOMER CORNER: Samantha Kris
17 Sep 2020
Contributed by Lukas
If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experi...
CUSTOMER CORNER: Yell
15 Sep 2020
Contributed by Lukas
If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experi...
CUSTOMER CORNER: Ravensburger
10 Sep 2020
Contributed by Lukas
If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experi...
CUSTOMER CORNER: Frucor Suntory
03 Sep 2020
Contributed by Lukas
We’ve merged efforts with the team from The Art of CX podcast to bring you Customer Corner, a series of unplugged conversations focused on the chall...
Understanding the value of Headless Commerce
27 Aug 2020
Contributed by Lukas
It’s episode two of our new Commerce Reimagined series, dedicated entirely to analysis on all things commerce. Simon Curd, Chief Product Owner withi...
How B2B is going from transactional to experiential
30 Jul 2020
Contributed by Lukas
Welcome to the first episode of our new Commerce Reimagined series. These episodes are dedicated entirely to everything you need to know about digital...
We're Back!
30 Jul 2020
Contributed by Lukas
We’re back! Obviously summer isn’t over, but our summer break is! We gave it our best shot at getting a tan, taking two naps a day and living off ...
Welcome to The Future of Commerce
10 Jul 2020
Contributed by Lukas
Welcome to The Future of Commerce Podcast, here's what you can expect.
Summer Hiatus: Be back soon
06 Jul 2020
Contributed by Lukas
As summer vacations begin, we’ll be taking a quick break over the summer as well to prepare for the second half of the year. In the meantime, feel f...
How to diagnose the online experience you offer today
03 Jun 2020
Contributed by Lukas
We want to take the steps to improve our digital customer experience, but how do we take a step back and understand what we need to improve? You’ll...
9 Digital commerce trends you must know
21 May 2020
Contributed by Lukas
For thousands of years now, people have been selling things to each other. We’ve only been selling to each other digitally for about 40 of those yea...
How CX is changing Healthcare
21 Apr 2020
Contributed by Lukas
Every business has been affected in some way over the last two months, but none more so than Healthcare. Not only from the perspective of the phenomen...
Tips from a contact center pro
09 Apr 2020
Contributed by Lukas
We continue our series on leadership during uncertainty. When things become uncertain, what’s the first thing we look for? Answers. We’ll look any...
Grocery trends to know for 2020
06 Apr 2020
Contributed by Lukas
As we continue to navigate the new norm of social distancing and remote work, one thing hasn’t changed. We have to eat. Brush our teeth. Wash our ha...
Supply chain, work from home reality, crisis management: Highlights of the week
27 Mar 2020
Contributed by Lukas
Supply chain, work from home reality, crisis management: Highlights and valuable insights from the week of March 27, 2020. David Valejo, VP of Digita...
Employee communication during crisis: what leaders need to know
25 Mar 2020
Contributed by Lukas
Communication…a task that seems like a simple thing to do. But iIn the workplace, 57% of employees report not being given clear directions and 69% o...
Pivoting to remote work - Strategies and struggles
23 Mar 2020
Contributed by Lukas
The first episode in our new series on "Leadership During Uncertainty", Amanda Magee, Principal at Trampoline Design, shares how her business has been...
Supply Chain & COVID-19: The Answers You're Looking For
23 Mar 2020
Contributed by Lukas
When COVID-19 began, there was a discussion about the humanitarian and business impacts. Back then, the world was still divided between downplaying th...