Playfulness at work is often misunderstood as being unprofessional or distracting — yet growing research shows that adopting a more playful mindset can enhance psychological safety, boost creativity and improve team performance. In this episode of The HR Room Podcast, Dave and Mary are joined by Kelsey Kates, founder of Playfully Works and former Global Head of Learning Experiences at Google. Kelsey shares insights from neuroscience, leadership development and workplace culture to explain why playfulness is not about games or forced fun — but about mindset, curiosity and openness. Together, they explore how leaders can intentionally create space for experimentation, connection and learning. From purposeful meeting openers and humour to creative problem-solving tools like LEGO and storytelling, the discussion highlights practical ways HR leaders and managers can embed playfulness into everyday work. The conversation also addresses common scepticism around workplace play, emphasising the importance of psychological safety, authentic leadership and balancing serious responsibilities with moments of lightness and human connection. Ultimately, playfulness is positioned as a powerful enabler of engagement, resilience and innovation in modern organisations. Guest Kelsey Kates — Founder, Playfully Works; Former Global Head of Learning Experiences, Google Topics include: What playfulness really means — and why it’s more about mindset than games The neuroscience behind playfulness and how it supports learning and adaptability Why humans are the only mammals who stop playing as they age How playfulness can increase psychological safety and reduce defensive thinking The role of humour, curiosity and experimentation in driving engagement Practical examples from Google, including riddles and LEGO-based facilitation How playful approaches can help teams challenge unconscious bias Why leaders who show authentic playfulness are often seen as more trustworthy Why playfulness should be seen as a cultural enabler rather than forced fun Key Takeaways for HR Leaders Playfulness is a mindset that supports creativity, openness and psychological safety. Leaders who model authentic playfulness can build stronger trust and connection with teams. Structured techniques like purposeful meeting openers can increase engagement. Creative tools — such as riddles or hands-on activities — can unlock new perspectives. Encouraging safe experimentation helps teams build adaptability and resilience. Playfulness should be intentional and inclusive, not distracting or inappropriate. Even in serious HR environments, moments of fun can help relieve emotional pressure. Behavioural challenges can sometimes be addressed more effectively through creative approaches. Organisations that embrace playfulness thoughtfully can enhance wellbeing, productivity and innovation. Get in Touch If you’re not already following us on LinkedIn, please do. If you have suggestions for future episodes, or if you’d like to join us as a guest, reach out to Dave Corkery at [email protected] or connect with him on LinkedIn. About The HR Room Podcast The HR Room Podcast is brought to you by Insight HR — where we speak with HR leaders, experts and practitioners across Ireland about the issues shaping the world of work today. If you’re enjoying the podcast, please share it with colleagues or friends and leave us a review. We love to hear your feedback, we take requests, and we’re always here to support you with your HR challenges. Immediate HR support 👉 056 770 1060 or [email protected]

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