He said, she said – a nightmare situation for employers and HR teams trying to deal with a complaint of something like bullying, harassment or conflict, when both parties give different versions of events, and you’re left in the middle trying to find a solution. But thankfully, there is an art to assessing credibility in investigations, and it’s something that expert investigators deal with every day, when managing investigations for organisations up and down the country. So to talk us through the he said, she said dilemma, and just how expert investigators deal with the credibility challenge, we’re delighted to be joined by our very own Rebecca Bowman, Head of Workplace Investigations here at Insight HR. In this episode, we cover... 02:13 Initial Steps in Addressing Complaints 05:29 The Importance of Early Resolution 09:28 Assessing Credibility: Tools and Techniques 13:16 Understanding the Role of the Investigator 21:55 Reporting Findings: Clarity and Objectivity 25:30 Post-Investigation Reconciliation and Management Check out this recent article from Liam Barton on evidence and credibility in investigations, and our recent coverage of the GAA Catfish case which also showcases the importance of a robust investigations process! About The HR Room Podcast The HR Room Podcast is a series from Insight HR where we talk to business leaders from around Ireland and share advice what's important to you as a HR professional, an employer or people leader. If you are enjoying these episodes, do please feel free to share them with colleagues, friends and family. And even better, if you can leave us a review, we’d really appreciate it! We love your feedback, we take requests, and we’re also here to help with any HR challenges you may have! Requests, feedback and guest suggestions 👉 HR Room Podcast Requests Immediate support on your HR challenge 👉 0567701060 or [email protected] What our clients say 👉 Insight HR & SIKA Ireland Limited HR support when you need it most. The Insight HR Team

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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