The Human Factor Ep 6: The Convergence of HR and Technology for a Better Outcome Guests: Meg Bear, Chief Product Officer, SAP SuccessFactors and Marc Havercroft, Chief Customer Officer, SAP SuccessFactors For the last 20 years, we have talked about, creating an experience based on self-service. There was this drive to enable people to own their data, performance, career and be in control of their destiny. It’s fair to say, that technology perhaps didn’t fulfil the expectation, but did it enable or substantiate the philosophy that we should be able to curate our own experience, to have fully autonomous micro experiences always on, consuming the capability to assist in achieving our desired outcomes? This episode will explore how people, technology and design have all started to converge as we hoped it would. The age of digital and consumerisation have radically changed our preferences, our expectations and the fabric of how we live our lives. Is it all about the technology, or do we need to consider the broader impacts and outcomes? How are we focusing more on driving consumption, instead of just thinking about the functionality of the capability and how are really ensuring that we are achieving better outcomes consistently and sustainably. So the question is – what does this convergence really mean and how it is driving a better outcome for employees and organisations? Key Topics • The advancement of technology over the last 5 years • The importance of a reinvigorated experience putting people at the centre • The critical balance of “relevancy” and “functionality” – capability that adds value • Moving at the pace of customers – truly enabling them to meet their challenges • Continuing the innovation cycles • Top thoughts and takeaways – what Next?

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