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The Imperfects

Jimmy Wales (Wikipedia) - In Trust We Trust

21 Jun 2026

Transcription

Transcript generated automatically by AI and may contain errors.

Chapter 1: What is the significance of trust in today's society?

0.605 - 9.326 Ryan Shelton

Whoop! Turn off the Tickets On Sale Now alarm, guys, because tickets have officially sold out for our A Little More Imperfects live event.

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9.346 - 11.752 Dave Hughes

But we are not in the habit of dashing people's hopes.

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11.892 - 12.995 Ryan Shelton

No, we're not in the habit of that.

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13.015 - 18.748 Dave Hughes

We hate doing that. Not in the business of that either. No, we're not in the business or the habit. But there's hope, is what I'm trying to say. There is hope.

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18.788 - 32.971 Josh van Kylenburg

So if you would like to come and you've missed out on getting a ticket to our first ever A Little More Imperfects Live with Dr. Emily at the Bourne Cinema on August 19th, there is hope because there's a competition. There is a competition. You could win the ultimate gold class double pass.

33.452 - 40.938 Josh van Kylenburg

So that is a double pass to the event, but it also includes flights from anywhere in Australia or New Zealand. And a hotel.

Chapter 2: How did Jimmy Wales co-found Wikipedia?

41.218 - 52.633 Josh van Kylenburg

And a hotel for the night. And if you're in Melbourne, a limo. Yes, that's it. It's like I've read it. And you'll be personally ushered to your seats by former Bourne Cinema employee, Hugh Van Kylenburg.

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52.732 - 57.739 Dave Hughes

The Hugh van Kylenburg bit is not important, but the fact that I'm a former employee is important because I know what I'm doing.

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Chapter 3: What are the seven rules of trust discussed by Jimmy Wales?

57.759 - 60.963 Dave Hughes

You will get to your seat. And you'll get a champagne, a choc top and popcorn.

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61.204 - 81.331 Ryan Shelton

And just to be clear, this is not another competition which we are not associated with the Hugh van Kylenburg experience. We are not involved with that competition. We see that as very distasteful and we do not associate ourselves with that Hugh van Kylenburg experience. It's very different and a lot more family friendly, this one. But how do you actually enter this one?

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82.031 - 102.891 Ryan Shelton

To enter this competition, become a subscriber first. Listen to an episode of A Little More Imperfects. At the beginning of that episode, we will say a code word. You take that code word, you follow the link, which is in the show notes of the Apple podcast episodes or Patreon episodes, put the code word in, you enter the competition and cross those fingers.

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103.471 - 105.033 Ryan Shelton

Competition's open until the end of June.

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105.273 - 107.275 Josh van Kylenburg

It'll be randomly drawn. Good luck.

111.997 - 117.343 Jimmy Wales

You know, once you lose trust, that's it. You'll never get it back. That's just not true. You can rebuild trust.

Chapter 4: How can individuals rebuild trust after it has been lost?

117.443 - 126.974 Ryan Shelton

Jimmy Wales co-founded Wikipedia. I mean, maybe you are a billionaire. I'm not sure. Definitely not. I'm a geek. I work here in my basement.

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126.994 - 131.319 Dr. Emma Shortis

Do you think the feeling of trust in the world globally right now is worse than it was?

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131.519 - 132.52 Jimmy Wales

Yeah, and it's a problem.

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Chapter 5: What role does transparency play in building trust?

132.62 - 141.152 Jimmy Wales

We need to get back to a culture of trust. I'd love to hear a bit about the power of admitting that you're wrong. Be transparent, especially when you have something to hide.

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141.833 - 151.832 Dr. Emma Shortis

I think you see it in politics all the time and just person to person on the internet a lot of attacking with such harsh language that you can't even hear what the person's telling you.

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152.253 - 157.663 Jimmy Wales

I actually call out Elon Musk. I'm like, wow, that is one hell of a thing to say about someone.

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157.643 - 163.491 Josh van Kylenburg

One point that you made in the book is this idea of organisations taking sides on an issue.

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163.711 - 168.458 Jimmy Wales

Are you just faking it because you think it's popular? That's worse than doing nothing at all.

Chapter 6: How can organizations maintain trust while taking sides on issues?

168.738 - 178.892 Jimmy Wales

And also, like, whose mind has changed? It's like, oh, well, I used to be a homophobic asshole, but then Bud Light said I shouldn't be, so I've changed my mind. LAUGHTER

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182.77 - 195.884 Ryan Shelton

Well, this is a very, very exciting and slightly different episode we've got today in the Academy because our guest lecturer is... It's pretty wild what our guest lecturer has done.

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Chapter 7: What is the impact of civility on trust in public discourse?

196.525 - 233.495 Ryan Shelton

And as far as the internet goes, there aren't many bigger names in the internet, I would say, than this one. Jimmy Wales co-founded Wikipedia, like actual Wikipedia. That is really wild when you think about it. It really is. That's like saying, hey, I came up with Hotmail. But it's still around. Incredible. Jimmy, it's such a true privilege to meet you and to have you on the show.

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233.535 - 238.844 Ryan Shelton

That's very kind. Thank you so much for carving out some time for us.

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Chapter 8: Why is empathy essential in fostering trust?

238.984 - 254.065 Ryan Shelton

It's going to be a really, really interesting chat, really surrounding your book. uh, your new book about trust and it's sort of a topic we haven't really delved into that much on the podcast trust. Um, so yeah, so thanks so much for, for, for being here.

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254.485 - 257.169 Jimmy Wales

Yeah. Well, thanks for having me on. I'm, I'm looking forward to it.

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257.189 - 268.482 Josh van Kylenburg

I might, uh, I'm going to, I'm going to read a bit of a bio about you, uh, Jimmy, just so for those listening, uh, can understand a bit more about you. Uh, but before I do, I've got to say, I'm so, I'm just so excited as well. My, uh,

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268.462 - 284.023 Josh van Kylenburg

I told my mum who we're interviewing today, and we get the great pleasure to interview so many impressive people, and I told her who you were and what you did, and immediately she said, well, you need to hang up and go to sleep because he's very important and you need to be well rested in the morning to speak to this gentleman.

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284.003 - 294.443 Ryan Shelton

So I'm well-rested and very excited. I will say, though, before we start, I actually haven't finished Wikipedia yet, so just as far as spoilers go, it would be great if we could just not reveal.

294.463 - 296.246 Jimmy Wales

I mean, a little prep, you know.

296.566 - 297.949 Ryan Shelton

Yeah, true.

298.029 - 300.915 Jimmy Wales

At least read the Wikipedia, right?

301.035 - 306.385 Dr. Emma Shortis

Yeah. We should say also that before you read the bio that Hugh is not here, which is why you can hear my voice. True.

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