A highly effective leader finds herself in the middle of a terrible mess, not of her own making. When her coach marvels at her ability to stay calm amidst the chaos, she shares a lesson she learned from her dad.Tools and concepts in this episode:“People are doing their best” embodies acceptance, and acceptance creates better outcomes.Quiet cycles of doubt by:Clarify what exactly are you upset about;Identify what you feel about having those feelings;Decide what action you want to take.Listen to the stories you tell yourself. If you hear villains and victims, are most likely ascribing bad intent. Don’t make up stories that create adversaries.In addition to the tools discussed during this episode, Tom also talks about:“Crucial Conversations: Tools for Talking When Stakes are High.”Conversations with Coaches – Episode #184Executive Coaching Special Interest GroupThe Feeling Word GridThis episode is tagged in three categories in the Podcast Library:Managing YourselfPerception – How You Perceive YourselfSelf-TalkFive episodes to help you command a room:109 - Building Emotional Intelligence246 - Coaching versus Therapy152 - Combating Emotional Hijacks189 - “Don’t Take Anything Personally”263 - Leading When Ego at the Top is UncheckedAll our free infographics are in the Essential Tools bin.Your reviews supporting the show help us continue as an ad-free podcast. Let us know how we can support you.Until next month, be well!Thanks from Tom and The Look & Sound of Leadership team.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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