A leader with a direct report who is, she says, the most defensive person she’s ever known, devotes an entire coaching session to gathering tools to help her cope. All the tools and ideas and scripts in this episode are in an easy-to-understand infographic. Download it for free here. To work on “deserving” dive into The Four Agreements.Dig into more tools for managing defensive people in our podcast library in these three categories:Communication SkillsManagement SkillsRelationship BuildingAdditional episodes you could listen to are:216 - 7 Steps to Stop Emotional Hijacks60 - Be Impeccable with Your Word 35 - Handling Defensive Behaviors173 - Managing Bad Behavior138 - Managing Disruptive Executives198 - Psychological SafetyAdditional tools and resources are in our monthly email. Sign up here.Curious about coaching? Shoot me an email. [email protected] our free infographics are in the Essential Tools bin.Your reviews help the show continue as an ad-free podcast. Let us know how we can support you.Until next time, thanks!From The Look & Sound of Leadership team

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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