After a leader turns around the performance of one of his direct reports, he and his coach explore how it happened. And how to make it stick. Core ideas in the episode:Workplaces improve when positive feedback is presentOur natural human negative bias is a barrier to giving positive feedback.Learn to notice when things go well.Tell people how they are helping solve the puzzle that is work.Research says the most effective feedback ratio is 4-to-1, positive to developmental.Positive Feedback might sound like this:Recognize what’s going well – and be specificAppreciate how it’s helping solve the puzzleExpress your thanksDevelopmental Feedback might sound like this:Describe what happened – and be specificExplain how it affects the puzzle solving effortExpress your hope for a different outcomeYou can Sign-up for more resources and tools in our monthly email. If you’re thinking about coaching for yourself, or for someone on your team, let’s talk. [email protected] episode is tagged in three categories in our podcast library:Managing YourselfPerception – How You Perceive OthersRelationship BuildingRelated episodes to listen to are:146 - Building Empathy119 - Creating Devoted Followers212 - How to Coach Your People255 - How to Deepen Relationships at Work260 - How to Guarantee Psychological SafetyThanks, as always, for your reviews!Until next time, thanks so much for listening.From The Look & Sound of Leadership team

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.