6 Forces to Navigate the Changing Retail Industry

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Recorded28 Feb 2023

Publisherthemoderncustomer.libsyn.com ↗

Handlerec:5550965

Show notes

Looking at the consumer industry, it's clear that things are changing. But what does that mean for businesses, and how can they navigate these uncharted waters? Kasey Lobaugh, Chief Innovation Officer for Deloitte's Consumer Industry, discusses 100 topics the six forces critical to navigating the next decade of change in retail. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.

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