Designing Customer Experiences With JPMorgan Chase's Chief Design Officer

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Recorded16 Jan 2024

Publisherthemoderncustomer.libsyn.com ↗

Handlerec:5550920

Show notes

As technology reshapes how we live and work, our expectations for banking are changing too. Convenience and personalization are becoming the new normal. JPMorgan Chase is injecting a dose of digital delight, with Chief Design Officer Kaaren Hanson mapping out and curating the digital customer experience for Chase customers. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.

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