How the World's Largest Beauty Brands Leverage Live Chat to Educate Customers

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Recorded06 Jun 2023

Publisherthemoderncustomer.libsyn.com ↗

Handlerec:5550951

Show notes

Imagine having an expert makeup artist available whenever you have a question. That's the reality for customers of some of the world's leading beauty brands, thanks to an innovative digital strategy that combines technology and the human touch. Salima Popatia is the Chief Digital Officer at Orveon Global, the company behind some of the world's most recognizable beauty brands: Laura Mercier, Bare Minerals, and Buxom. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.

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